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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
Box fulfilled my expectations and the customer service was awesome
Amir helped me solve my problem and was very nice at doing so
Yay! We are thrilled to hear you have been fully assisted! Xo
Super efficient and quick resolution to my issue with an item that never arrived.
Hi Ligia! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Nash answered my questions, cleared up any doubt I had about being an annual member
Hi Malissa! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Very kind customer service and great people who are working hard during the corona virus!
It is our intention to help members get through this tough time and we are happy to hear you're one satisfied customer! Thank you for the 5-star review! Xo
Buying for a B-day gift and was very satisfied with the company's help in doing this!
I would actually use every item in my box. Customer service is excellent.
Hi Tamara! Thank you for taking the time to review! We are so happy to hear you are loving your membership! Xo
Amazing products, great value, and the surprise of it all is so exciting! Would buy again.
Hi Kelly! Thank you so much for your feedback! We are glad we were able to meet your satisfaction! Xo
I really enjoyed my boxes and looked forward to the next one
Hi Lisa! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Alice was fantastic. Great communication and quick resolution
Hi Jen! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Said he would refund money now I'm waiting for it to go back into my account
Hi Alison! Thanks for this review! We're so happy to hear our Customer Care team was able to assist you through your concern! Feel free to reach back out if you have any concerns or questions that arise. We're always happy to help! Xo
Products are awesome! Selection is amazing! Never disappoints! It's like Christmas every season!
Hi Denise, thanks for taking the time to review! We're thrilled to hear you are loving everything about your membership! Xo
Excellent customer service thank you for your prompt response and help.
Hi Sharea! Thank you for taking the time to review! We are happy that we were able to help you resolve your concern! Xo
Fast, fair and convenient. Fixed my problem. Very knowledgeable. Love this company.
Hi Mashall! Thank you so much for your feedback! We are glad we were able to meet your satisfaction! Xo
Zed resolved my issue with knowledge and excellence
Hi Kelly! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Fast and prompt excellent customer service
Thanks Ricks!
Hi Mary! Thank you so much for this review! We're glad that you had a great experience! Xo
Any issue I have, they always are prompt to assist
Our Customer Care Team's priority is to provide the best experience to our members, Alex! We are happy to hear you were assisted! Xo
They are great at resolving problems. Fast and efficient.
Hi Daina! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
Wonderful customer service, went above and beyond to help me
Hi Jean! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
The care assistant gave me some options to help fix my issue. It worked.
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hey Denise! We hope you're loving everything in your box! Thanks for sharing and leaving a review! Xo