FabFitFun

I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼‍
Also, their customer service is top notch! I cant say enough good things 💗

In filing out survey, "Was issue resolved" yes or no... My issue is neither of those responses. Having an "other" option would allow outliers. My issue is not resolved yet, but hopefully is; time will tell.Rating will improve when I receive my merch🥰

I had renewed my subscription and missed the cut off for the customization period. I was afraid I would get a random box filled with items I wouldn't use…
When I reached out, they were very helpful in giving me a list of items to choose from to create a box of my wishes. I'm very happy I reached out, because I didn't want to miss the renewal offer, but I was too late to customize in the usual way. I'm pleasantly surprised with the resolution and am looking forward to my winter 2024 box!

I had a chat going on with a question about my new membership and I was disconnected. I got back on chat and Fran came back online and answered my questions regarding my enrollment in a timely and knowledgeable manner. The customer support she provided was excellent and the chat option made it very easy for me to have my questions answered.

1st box was supposed to be a bonus box. I received a plastic tray with felt as a "high end" item. Also received an cocktail shaker that looks cute but is completely unusable. Ni way was any of this worth what they claim.
The high end advertising with great products are not available. I've heard from many long time subscribers that they constantly repeat products.
2nd box selection was not good so I picked surprises for 3. I received 2 scrunchies in broken packaging. I am convinced this is just crap no one wanted. I'm sorry i paid for any of this. I haven't gotten one thing I love, everything is just ehh.

My winter box of treasures was delivered to another house. I was completely unsuccessful reaching Fed-Ex to report that it was delivered to the wrong address. I kept getting feedback from their website that it had been delivered and since it is a holiday no one was working. I sent an email to Fitfabfun and their representative got back to me immediately with news that it would be resent to me. Given that it was thanksgiving I was very grateful. Thank you!

Had one of my FabFitFun boxes stolen from my apartment and CJ was able to thoroughly walk me through the process and help me with a replacement. I am a social worker and don't make much money so I rarely spend money on things like FFF, and having CJ go out of their way to help me was so kind and really made my evening

Jeff, a customer service representative, was friendly and compassionate. He resolved my concern in a way that created a loyal customer rather than a former customer. Thanks, Jeff!

100% of the time I've needed to reach out to customer service, FFF has always been there for me with clear information and a resolution or explanation for what I needed.

I needed help with an issue that the representative Quickly, easily and kindly took care of with zero hassles.

I needed an answer as i reactivated my account. Mitch was the best! Friendly, informative, and kind. He had my answer in less than30 seconds!

I am a former FFF member and found recently that I missed the fun! When I saw the free gift promotion for a 200.00 gift I could not resist. The opportunity to share with my friends by gifting them a 125.00 box if they choose to join.then…I get a referral bonus! Really though, I want the loot! It is quality merch. I promise to my tippy toes!

Fab fit fun is something I look forward to receiving every quarter. I own two business's, I live rurally, and shopping is just something I don't have time for. FFF forces me to do some shopping. I've found some great facewashes that have given me clear skin (something I've always struggle with), and I also have nice eyelashes now because of the many serums offered over the years. I often keep my daughters in mind, as well as my sisters and close friends when I'm selecting items. It's a good boost for gift giving.

I received my Summer 2024 Box, but it was not the curated items I had selected. It was a "pre-packaged " box full of items I had no interest in. I immediately searched for the best way to contact customer service and was not hopeful when I saw that it was a "text" option. I was pleasantly surprised to find that a real person immediately reached out to me and began working to solve my issue. She diligently kept in touch over two days while she researched my issue and finally responded with a very satisfactory resolution to my problem. Excellent customer service by a competent, knowledgeable staff member. Great experience all around! Thank you FFF!

I was experiencing an issue getting package. Agent was very professional and issue resolved

Such a great experience with customer service. I hope future interactions are just as pleasant

Issue resolved quickly. Replaced broken item. Responded within minutes. Great customer service

Friendly, helpful! Went above and beyond. Thanks so much!

I was wondering why some items hadn't arrived. FFF got back to me so quickly and they resolved my issue. I have been a member for a few years now only pausing when my sweet husband passed away in 2022. I love FFF

I have been using fab fit fun for awhile now, and I am always very happy with the selection and it's like a fun little gift when it comes in! For the first time I had received a box that was missing 2 items, I wasn't sure how they would treat the situation but I submitted a request and got a reply almost instantly where they had set up a box with my missing items to be shipped promptly. The customer service representative I had (Jack) was extremely kind and apologetic while offering any extra help. I was really happy with my interaction and it made me like the company even more than I already did!

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

I love fff customer service is top notch. How much fun is many gifts sprinkled throughout your year?

She went above and beyond to make me happy even though I didn't ask for help