FabFitFun

It was fun to get a surprise box once but not fun when they kept coming. Waaaaay to difficult to cancel, ended up wasting money. Got a gift certificate that was blank and when I contacted fab fit fun they never fixed the issue.

I have been with Fab Fit Fun for almost 3 yrs now and always been very pleased with my box. However the fall box has me very disappointed. What happened FFF? Your boxes use to be full and amazing. Now the fall box looked like it was thrown together. My box was nothing but body care and a hair towel. Nothing fall whatsoever. I really do not want to cancel my subscription. But if winter is going to be like this, I might just have to.

Awesome box! Love that I can customize some products and also still get a few surprise ones! Good quality products. Also needed to fix my order and customer service was great; fast response and willing to help. Honestly can say best customer service ever!

I love getting gifts but as an adult they come less and less. So I started spoiling myself! I love choosing my products, a wide variety of awesome things. And my friends get boxes too so sometimes we'll get together to choose our add-ons.

I was incredibly bummed because I had just upgraded to annual and was super excited about my box this season and the confirmation said delivered but I didn't see it. I reached out to customer service who instructed me on what to do, and when it didn't show up 5 business later, they are shipping a new one out. They were so speedy and responsive and absolutely wonderful to work with. So glad I upgraded my subscription and continue to support this wonderful company!

I received an email from fabfitfun saying there was a problem billing my card. I immediately knew what the issue was, went into my account and fixed it and then replied to the email to let them know I'd fixed the problem on my end. I figured the email sent to me was a computer generated email and didn't expect a reply. I was pleasantly surprised when minutes later I received a very pleasant response to my email saying they had received it and would bill my credit card again. Shortly after that I received yet another email saying that the billing was successful. It was nice to know that someone on the other end of these computer generated emails is actually looking at responses from their consumers. That is rare and I was pleased. Thanks to those emails and my ability to fix a mistake I'd made in not updating information on my end, there will be no disruption of service and my Spring box will arrive on time without issue. Thank you fabfitfun!

I absolutely love my fabfitfun box can I get every months. It's one of the best days of the month for me when I receive it. I also love the people and customer service are always so friendly and so helpful and they truly go out of their way can make sure that I am satisfied

My daughter enrolled me with fit fab fun seasonal boxes. The first two boxes were fantastic the next three boxes failed in comparison. Majority of items for hair and asked her to cancel future orders. She did not and the next box I received was fantastic. Perhaps I will try a two more seasonal boxes an reasses then.

I never confirmed my box and they charged and started to ship anyways. When I asked to stop the process they refused and would not give me a refund. Customer service is quite literally the worst out there.

Ok so they are not perfect but no company is perfect. Mistakes happen. But the price for what you get is there. Most of the customer service agents are helpful and attentive. It makes me happy to get my boxes. I do not get presents. I'm a mother. I give gifts to everyone for birthdays and Christmas and other holidays. So when I get my boxes it's like getting gifts. I think everyone needs that once in a while, and FabFitFun has made a way to impact so many lives in a positive way. Not many businesses are able to be a profitable business and also be helping ppl. That's awesome.

I have to say they answered pretty quick even tho with the holidays being backed up they answered me as soon as they could they were fully detailed about everything about my questions all around just excellent service

I had a problem with FFF and was emailing them as it stated. After several emails, I noticed a random email started replying under the FFF letterhead. I immediately called them their response was " forget about it"... they accidently added a random email to our correspondence. That's not ok, because I gave them my friend's account Info and mine trying to resolve my issue... Just know your private info is not a priority with them and customer service is a JOKE!

I was completely refined for a product that went missing. They took the time and care to investigate and are always responsive when I have a question. Really pleased after being a customer for the past 3 years.

I have been with Fabfitfun since 2018. They have definitely come a long way. I really like being able to choose all my items. Of course, I also like getting the occasional mystery box. Surprises can be fun! If I have to deal with customer service they are always friendly and helpful. They listen to ideas and complaints. I'm a big fff fan!

The product saved in my annual box were not the ones that I had originally picked. Joe is able to switch them back to my original options. And for that I appreciate him. As I am a first-time customer and I was kind of disappointed when I saw that.

I enjoy the seasonal boxes and sales. The only reason I gave 4 stars is it would be very helpful to have access to customer reviews for products that have been offered in the past so we have a better idea of what we might like in the sales.

This company has the worst customer experience, I've experienced. I used their link to refer a friend to their company because they offer a 15$ credit for referring a friend. If you use the link and your friend signs up you get a credit. I did all of those things but because my friend used a starter box first I did not get the credit. EVEN though she signed up using the link I sent to her. After chatting with multiple customer service representatives, they refused to honor their policy. They preferred to lose a customer than give me a 15$ credit that I earned. Ridiculous

I love to try new things! With FabFitFun, you try the latest trends and quality full-sized products. Sure to become favorites! I have been a member since fall 2016 and I am still using many things I received even back then!

There were only a few times I have had an issue and they were quick and efficient in solving the problem! I always love my boxes, even the one time I accidentally missed the customization. It was still a great box.

It's always fun to get a box of goodies! Most products I was happy about, every now and then I would get something that was underwhelming or low quality, but overall I've been pleased. It's hard to please everyone!

I was not aware the Free Starter Boxes to send to my friends have an expiration date of 7 days after receiving the email. I created a live chat & the representative (Simon) had brought that to my attention. & also sent an email to the appropriate dept. requesting sending me 3 Starter boxes. He was expedient, compassionate & professional.

Ely solved the problem point blank sending missing items so I am pleased and will continue my service I love the boxes and ur fast response I maybe had 1 or 2 minor issues but they were always fixed thank u

Fab Fit Fun is an amazing service especially for Moms who don't have the ability or time to spend hours shopping. It's my guilty pleasure, I have an annual membership because it gives me something to look forward to each season. And sometimes I even forget that I have a box coming my way, so when it arrives with all the goodies inside, I feel like a kid on Christmas Morning!