FabFitFun

I wasn't expecting such a quick response! Sheena was able to have my issue resolved and issue a missing item in the mail for me within 24 hours of my claim, she was so great about it and apologized on behalf of the company. I am very satisfied!

This is the first problem that I've ever had (in three and a half years) with something being broken during shipping. Hanzel was very quick to assist me with processing my claim to my satisfaction. Thank you for the prompt and professional manner with which this was handled.

I've had two separate issues with FFF and both times their customer service representatives handled my issues quickly and in a satisfactory manner. Both issues were something that was not due to any error on their part. And both times they handled the situations professionally. It makes me happy that I chose to be an annual member with their subscription service. I know that if there's ever a problem that they'll do whatever it takes to make their customers happy.

I ordered a box from this company because they market themselves as a fitness and fit lifestyle box. What I received was very different and worth nowhere near the $200 they claim. In fact, it was barely worth $20. I got a ton of coupons that were supposed to count as part of the value (NOT) and really cheap-o stuff. Also, NONE of it had to do with fitness. When I emailed my frustration to the customer service team, they told me that they aren't actually a fitness box... WHAT. And that they are really trying their hardest. I told them I wanted a refund and they did not offer one. I have told everyone I know how much of a scam they are despite all of their paid social marketing. Stay away unless you like being ripped off!

The customer service is awesome and very helpful, respond time is quick. I Love everything I get, I just wish they would put more of the things I chose in my personal profile for me to pick from, other then that I love it!

He help me resolve my issue very quickly! He provided information in a personable and professional way. Clarification was my main goal as I was confused and he organized it out to where I understood it. I'm happy he could decipher my terrible descriptions too!

One of the best subscription boxes I receive. Great product selections, fantastic customer service, and I interact with other subscribers that I consider great individuals. Fantastic perks for annual members.

I love having a Fabfitfun membership and all the products I get try, but their customer service especially exceeds any other company I have had to deal with. Their customer service staff are friendly and efficient and I feel customer's satisfaction is their main priority.

I never received part of my order and was pleasantly surprised when I was taken seriously in my claim and that I was offered my original purchase or credit to my next box. Been an annual member for a few years now and love it!

Fab Fit Fun has been such a great experience, from the amazing products in the seasonal boxes, the fun and super cheap edit sales to the customer service and prompt responses to questions. This is so fun and I wish I had found it sooner.

Sandy was very quick to get back to me and sent very sweet messages to me like enjoy the summer I can't remember them but kept me on the positive side of things. I was feeling frustrated that I missed the choosing time frame of picking my items. Thank you Sandy for all that you did for me!
Sincerely
Missy

I love to be a part of the FabFitFun community. The sales are unbelievably great and the boxes are filled with goodies. You are getting much more in the boxes than what's the real value for it. I just renewed my annual subscription and I don't regret it. Come and join us!

I ordered this as a gift for Christmas. It won't even ship until a month from now in January. They won't give me my money back or ship it sooner for me, and I'm absolutely livid about it, especially since they won't refund me. Don't get a subscription from here. They are not reasonable or flexible about anything.

My box was just meh. I was unimpressed with most of the products. The clutch was ok. To make matters worse, there was a candle missing. And to make it even more worse (is that even possible?) during the "edit sale", I'd checked a few items out and put one in my cart but ended up leaving it due to finding it elsewhere for a better price and quicker shipping. I NEVER checked out. Today I was send an email message thanking me for my purchase! WTF? I didn't make a purchase! I emailed back and was told that refunding me would be a one time courtesy... ok, I DIDN'T purchase the item to begin with! So, long story short, I cancelled my subscription. Get it together Fab Fit Fun!

Had issues with my password, got on the website, opened the live chat and within 30 seconds a lovely girl named Kourtney A assisted me with the issue. She was more than professional, later on when I had follow up questions she connected with me again and answered everything clearly and informatively. Thanks so much for the amazing service and products

The woman I spoke to to get my refund was very knowledgeable. I had cancelled my prescription in January. February 5th I received my cancellation email from FabFitFun. But I still had trouble cancelling. She helped me and set up my refund. Which I will receive in 3 to 5 days. I am grateful.

I ordered my fall box, a little disappointed because I could not add someone to the order. Received a super fast email, with answers and directions. Problem solved and I can not wait to receive the fall box.

PS I thought I would end my annual membership. But this customization change. Changed my mind.

Every box has way to much skin care. Also this fall box was not fall themed at all was very disappointed fall use to be the best box. Lately it seems there is so much skin care the boxes are just thrown together with no season theme just a bunch of skin care items.

I don't think I've had a bad experience with fff. Every mixup was probably my doing... especially remembering or not remembering the dates of everything. But all in all... I keep referring people to this site because it's exciting trying new things during these times!

Great service, incredible customer care. Love all the products, it's like a box of happiness every season. Even my toddler loves it even if it's just playing with the box and the confetti paper, my husband loves the smile on my face so everybody wins. It has helped me be more on top of my sef care routine and I love trying all the new and different products that i wouldn't normally buy because of the price. Just great overall.

Terrible customer service. I had someone answering questions I wasn't asking so either they weren't listening or didn't understand English. I believe waiting over a month (and I still haven't received it) is unacceptable. I've blocked the company from my social media and email, along with all other subscription boxes. I should have read reviews before ordering so maybe I'm paying the stupid tax.

I ordered the spring box and waited for a month and a half and it never showed. I reached out to them multiple times and each time they told me to wait, finally after reaching out to them for the fifth time they told me that they had run out of the spring box items and would be sending me an editorial box and added a $15 credit to go towards my next box. I ordered the summer box about a month ago and my roommate ordered it as well, it came for her but I still haven't gotten my spring or summer box. I reached out to them this morning and asked for their supervisor who never emailed me back. Customer service is all empty words and no action. I don't believe that I will be getting my spring or summer box and unfortunately think I will have to cancel my subscription and ask for a refund. Do not waste your time or money.

When I did not receive two items from my order, I reached out to customer service and they responded quickly, offered me other products as the two items I had ordered were no longer available.
When the other products didn't appeal to me, I asked for a refund. They quickly processed my request.
I look forward to my seasonal box and all the products that are available to try