FabFitFun

Everything about this company feels so right! From the companies they partner up with, the influencers they choose to work with, and the presentation of the boxes, the vibe of the company is spot on. Each box contains products that are valuable, appealing, and high quality. It is hard to say no to receiving a FabFitFun box!

I have been somewhat pleased with what comes in the boxes, but I have never been able to contact anyone. Shortly after I received my speaker, it just quit working. I called their service number, but no one answered. Finally, I was asked to leave a voicemail. Months ago. I still haven't heard from anyone and I still have a broken speaker.

I was a member who loved being able to customize my boxes. Did so for three of them. Unfortunately, for some reason the last email about customization went to my email junk and I didn't realize until I actually got my fourth box with a bunch of stuff I wouldn't have picked. I asked to return and have a chance to customize but they said no.

A 49.99 box turned out to cost $184! Wish it was explained better. When I was told I could customize the box, I thought I could order items appropriate for a 70 year old. Instead I ended up paying for items not needed.

I am somewhat enjoying Fabfitfun.

Just wish there were more products that I actually want/need. Way too many options for skin care: moisturizers, etc. I have a skin care line I have been using for years, and am not interested in changing, so the plethora of skin care products is totally wasted on me. Also, some of the products are downright silly: I am looking at you, Lip Mask!

That being said, I love love love my Unhide L'il Marshmallow and my Lilly Pulitzer cups.

Customer satisfaction was at the forefront of the interaction with fabfitfun customer service. Thank you for the responsive and efficient service. I would highly recommend this company solely on the value they place in customer service

I contacted FabFitFun through chat because I purchased a one year subscription and I had a discount code that I applied but it did show up on my receipt and my card was also charged the full price. I chatted with Lyn. She was very friendly and kind and took care of the issue very quickly. My card was refunded the full amount and recharged with the correct amount on the same day! Great customer service!

I love all products you get to try and if you love them you can order them. If a color doesn't suit me I give it to a friend and they love it. It's like Christmas 4 times a year. I also love when you can do add ons to the box. Makes me happy.

Usually, when I go to chat help I get frustrated. I wonder why I bothered. I have to repeat myself several times and get nowhere. I was so surprised to have my problem solved in seconds. What a pleasure to have such amazing customer service.
Thank You

When I called in about my mix up in my box, the customer service representative was able to help me efficiently! They said I could keep the item that mixed up, plus they were going to send me the correct item. Very considerate.

I have been getting FabFitFun boxes since September of 2015. They have always been worth the money, but they keep getting better! Customer service is always so kind and personable and always helps me if I have an issue, which is very rarely.

I had a small issue, it was more a request for them to honor a promotion that I saw on social media, they got back to me immediately and took care of my request. I am a new member and I am very pleased with my experience with them.

Love that I now have the opportunity to learn about new fashiins and products, especially higher end beauty products. Fun to create my own box and try great products I might not be able to afford. My last box was worth over $200. Great deal at club price.

Got a notice about a refund and I wanted to know why, Isaac returned my answer with professionalism.
Isaac got back to me in prompt time. Considering this day and time. This is why I like dealing with FFF they are very good about tending to any problems you may have! Plus I love all of the cool things I get in my box!

I love FabFitFun. My daughter introduced me to them about 2 years ago. I never do anything for myself, so this was my opportunity to be good to me. I love the surprises once a quarter along with the little things I get to order for myself.

I joined FFF in the fall and liked the Winter 2017 box. I even convinced my 16 year old to also join. The Spring 2018 arrived this week and it is TERRIBLE. There isn't one thing that is useful. I threw out almost all of it and will donate the clutch. I immediately unsubscribed as did my daughter. So disappointed!

Don't get me wrong, I know effort goes into these boxes but I got everything that doesn't fit me. I feel like no one looked at my prefrences this go around. There was so many amazing items that I would have died for and I got one out of the 8 items that I will use. The last box was amazing and this box was a let down. :(

FFF tries hard to be as customer-focused as possible, whether that is evident in their product selections, shipper and vendor choices (and changes to), the online community engagement, responsive and helpful customer service, or responding to inquiries or concerns. To me, FFF's engagement and continual service improvement with their customer base is the most attractive feature of the company and one that I see missing in competitor boxes. As well, they try to give straight and honest answers (for the most part) to many customer queries. It's difficult to keep up customer trust as an internet-based company. As a loyal customer, I want to continue to see FFF's apparent efforts to delight their customers as the company's leading feature. I certainly see it as their best-face-forward attempt and it is a hallmark attribute of their business. Kudos, FFF.

Personable. The Representative answered all my questions and she gave me a refund with no questions asked she was wonderful it was a great experience is a pleasure talking to her at 5:30 in the morning my time so yes it was a nice experience

Fabfitfun has given me amazing customer service and the hold time wasn't long at all. It was quick, easy and I didn't have to fight for what I needed done. I will be recommending this amazing company to everyone I know because of the wonderful products and great customer service that I received!

Truly the best customer service ever! I rarely leave reviews, but this company is the best! My box said it was delivered, but I never received it. I contacted customer service and they helped me resolve it immediately! They were so friendly, helpful, and efficient!

I should not have had to contact your company to initiate a refund for a product your company ran out of. When I was an active member your boxes were always lame, never worth the price. I had to give most of the products away.

I love my box every season. The add on shops are awesome. I absolutely love the stuff they have and are great deals. Also, the customer service is amazing. I never have an issue getting things resolved (unlike some other subscription services who do not even have customer service BC). Shipping is super fast and very organized. What I love about FFF the most is the customer service response time and the fact that they have live chat. Well besides the boxes I mean. Lol. Thank you FFF.