FabFitFun

This company is such a letdown. I ordered a seasonal box last night. Waited 2 years to be able to do it so I was very excited. This morning I live chatted and asked about upgrading. I told cust. Svc. That I needed to change the billing card first. She IMMEDIATELY charged me the full year PLUS the cost for first box. So $200. I did cancel my membership through her and they did refund the 179.99 for the annual but not the 39.99 for first box. I gave one star because I got the 179 back.

I've been a subscriber to FabFitFun for a few years now and always LOVE the products. Recently, I had an issue with an order but it was immediately resolved once I reached out. I'm impressed at how the company went above and beyond to make my experience a great one. Will definitely continue with my annual subscription (plus all the great add-ons available!)

FabFitFun is very difficult to communicate with. I would like to talk with a person! They keep sending boxes after I have cancelled. I don't get one for awhile and think I've taken care of it, then another one shows up. Very frustrating! I just want it to stop!

I received my summer box and was confused about items inside. I tried online chat for assistance because I have a stutter/stammer and typing faster than speaking, but I kept getting disconnected so I called. The customer service representative I got, Jessica, was amazing! She listened patiently…without trying to finish my sentences, which is much appreciated!…and she cleared up my confusion.

Signed up first time and all customize products were mostly sold out already. Especially the one thing that I signed up to try. Will have to see next time if it's worth doing. Customer service was very nice.

I really loved fabfitfun when I first became a member in spring 2021. My first year of boxes were a great value, with wonderful options. Each box in 2022 was a little disappointing and it was just the same options season after season. I kept my subscription because I love being able to shop their deals, but even those are not shipped timely/properly.

Girl I spoke with made every effort to resolve issue however following day received email my return was no longer covered (very expensive due to size and weight) I am not happy and will not place future orders

I want to skip a time and they were like oh you can skip we're still charging you so go ahead and will just keep your money and then maybe later give you some product or something while the skipping a subscription was an option really meant we just literally giving them my money anyways very disappointed

After ordering my box, I realized I was less than thrilled with the options, so I decided to cancel. Days later it appeared the cancellation had not gone through. I chatted with Ezra who took care of cancelling and refunding my order. And I got the refund notice that day! Amazing! Yes, I will consider looking at their boxes again.

My first experience with FabFitFun involved receiving three damaged products and an otherwise, not very exciting array of products. I contacted customer support and received a message back about 2 business days later. They promised I will receive a new box with replacement products in about a month. I would much rather have either gotten a refund or store credit, but this is better than nothing. I will not be subscribing further than this because of this sour experience, but I am glad to receive a prompt response and some sort of compensation.

For the first time this year I decided to enroll in annual membership instead of seasonal. Especially since I missed out on the winter box. The spring box was great but I didn't care for the summer choices so I asked if I could skip a box.
The customer service was outstanding. They answered my questions and handled everything. I truly felt like a valued customer which is hard to find in some businesses. Highly recommend FabFitFun. So many fabulous choices and if not they will gladly help you

I have rarely had a time where I've felt the need to contact cs but anytime I do they're always the best. They're fast, knowledgeable, insanely courteous, and super friendly.
This time was no different. Always a pleasure. The best customer service around!

I have been an annual member of FabFitFun for a few years. I was originally gifted a gift card and then happily jumped down the rabbit hole! Things have improved with each box and it's a wonderful way to discover new favorites and pick up some great gifts for friends.

FabFitFun is something to which I subscribed during a time I needed to take some sort action to validate my worth
And
IT WORKED miraculously! I've been a subscriber for almost 2 years, now, without a regret. The seasonal box is an absolute steal, the products are eco- and animal- and earth-friendly, all of the highest quality. Even when something is not quite my taste the items make perfect gifts. When I ended up forgetting to customize my holiday box, it ended up making a very special Christmas for loved ones. And the customer service is superb: timely, efficient, articulate, friendly, and reassuring. Treat your own self, it will probably be the best value per dollar you ever spent on yourself - give it a try!

My Fall box was wonderful! I feel that's because of excellent communication. I have corresponded with you and you listened! I am a retired 30 year teacher. Older adults have different needs. I love the spice room freshener, I'm giving the black cover up for a gift. The facial mask is wonderful. I can use everything one way or another.
I'm asking for another year's subscription for my Christmas gift. Thank you Friends. You make me so happy! Fondly, Lyn

I bought an annual subscription for a Christmas gift for my sister in-law. Everything I selected and was told was coming in my box didn't come. Instead I got a whole bunch of super cheap crap! Highly disappointed. I was so excited to give this gift but now I'm not proud of it at all! Save your money and create 4 super cute seasonal boxes for $200 yourself!

So much for beginners luck. I had so many damaged items, delayed delivery, and hours spent trying to get help that I wondered why anyone would continue this. Reading some of the community comments its scary- members talking about spending hundreds buying overpriced junk. I cant get onto the website to see the add on, and the box quality and items are not good. I will not renew.

The customer service is basically nonexistent. They don't assist with anything. I had cancelled my subscription, but then received an email for the Fall box that had two items I really loved and decided to give it another shot. I was then charged 59.99 twice, one for a summer box and one for fall; despite already paying for and receiving a summer box a few months back. I have tried reaching out to customer service with no luck at all. On top of this, they keep charging me for a Nevada sales tax, but I live in Oregon and my card's billing address is in Oregon where we do not have tax.

I love FabFitFun! I didn't tend to go the extra mile with self care or spend money on myself before FFF. My husband actually made me do this! Lol. I love the option for add on's. I also like that it isn't simply shampoo or face masks. You get amazing things for your home, too. It's exactly what I need to treat myself and reminds me to actually put on moisturizer or use a fancy cheese board, lol. I recommend it to everyone. I got my mom and my best friend into it, too!

I am truly thankful that I got an Awesome customer Representative! Cole, truly made my day! He's very professional, knowledgeable, detailed and clear in every information he provided. So patient and understanding especially when I called I was furious and he truly knows how to listen and be very respectful. He gave me time to explain my side and listened. He's very compassion and thoughtful of such situations that he carefully explained and efficiently research on what's best to handle the situation. I felt as if he gave me a virtual hug or something to actually calmed me down and carefully took care of everything! Thanks, Cole for being the most Amazing Representative I have encountered! You Rock! Because of you I upgraded to an Annual and so did all my friends I referred!

I had a personal experience within the subscription box world... A girl named Amy, was assigned my ticket & helped me with the error. She was so kind, sweet, amazing all the while, definitely knowing her stuff. This young lady was very very helpful to us!

Fast experienced very helpful extremely nice. She explained what happened and helped me resolve the return. She explained how the add-ons work you don't have to press except once it's in box it's yours. I've learned a lesson and I think her

FabFitFun has the best customer service I've ever experienced. Both times I've contacted them they've been helpful within a day and done exactly what I needed no questions asked. I love the idea and everything in the boxes! Not cancelling anytime soon.