Overview
FabKids has a rating of 3.3 stars from 4,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I'm so disappointed in all of the shoes I have received. 3 pairs of the Velcro shoes have already torn Velcro, and my kids don't wear them every day. The slip on shoes are so worn out and tearing after only having them a couple months. I reached out 2 months ago about one Velcro pair and they said they would replace it and they still haven't shipped. For the money I was expecting better quality. I highly do not recommend.
I will wait I was nervous buying shoes online. Was I ever wrong to be! I bought four pairs of shoes, and one outfit. The sneakers are great and my daughter loves that they light up purple. Quality is a-plus! She never takes off her boots either. All in all I will be returning when I find new styles she wants.
Hello Danielle,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The site is super easy to navigate to find items. I love that it updates the clothing options each month as well. However, I wish there was a differentiation between younger and older girl styles. I have two girls and they do not like to be dressed the same. So I find it difficult to get something for each of them.
Hello Jessica,
Thank you for sharing your easy navigating experience with our website! Our Member Services team will be contacting you shortly for further assistance with any concerns you may have.
Best,
Nelle
FabKids uses a predatory membership structure to force you into buying into their scheme in order to get a discount on their products. They automatically charge you every month in order to build up store credit. Once signed up they only way to stop it is to cancel membership and face high pressure sales tactics to stay or rejoin, or face losing your credits. Or you can remember to go to their website during the narrow 5 day window at the beginning of each month and tell them to pause the payment. They rely on you forgetting, losing track, or misunderstanding. Their products are already very reasonably priced, so don't fall for their tricks.
Hello Yvonne,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Make sure you are not signing up
For VIP. They charge you $39.95 a month if you don't shop. They will not refund it or let you cancel. Until you buy something else. I do have screen shot of them telling me that..
Hello Harley,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with our VIP Membership. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I wear size 5. Your ladies start at six. I can wear a big kids size 4, so I orders some that I thought might work. They fit but are really wide. I want to cancel my membership. Not what I'm looking for.
Hello Pearl,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Huge selection to choose from. The best prices and the most unique designs made shopping for them a joy! The best part she loves all 3 pair and her outfit. You can't get quality and prices anywhere else. Plus Super fast shipping! A++++
Hello Massey-Lynn,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
This company is a big scam. They charge your account every month. Please do not let your children or you order from this company. The customer service rep is very difficult to understand. They say it's in the fine print about the recurring charges. Beware of this terrible company. Consumer alerts should be told about this horrible practice.
I always have to size up when ordering for my nieces and nephews from fab kids. Their prices continue to rise. I would cancel my membership, but then the funds ive already accrued from credits would be worth less than what they would be for members. They really make you stick around. Not because you want to though.
Hello Ashleigh,
Thank you for sharing your experience with our items and the prices we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have not received my order yet. It was delayed and said to expect it on August 19 and I still don't have it
I never received my daughters shoes, I am ask to do a review and never even redo order. I have reached out through email and never heard back
Some of the products are a good price for the quality, just make sure that you skip each month before the 5th or you are going to get charged 40 dollars. Also, the money you rack up in "free purchases" can rarely be used to buy anything. Probably want to skip this one unless you have disposable income. Decent clothing for the price.
Hello Brad,
We appreciate the feedback you shared regarding member credit usage. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I had no interest in keeping the subscription after the first month, because there was not enough variety in the boy's clothing. I have never seen so many dinosaur options on one website. I did see a few reasonable clearance items, but didn't want to risk forgetting to skip a month and be stuck having to pick from the few options they had.
Hello Tanya,
We regretfully note that we have received your comments regarding the options that we have and the VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Disappointing. I was pleased by overall quality, price, available discounts, and shipping time, but was VERY unhappy to find that a month after my purchase, the company attempted to sneak in a $40 VIP fee that was charged without my consent, request, or approval. Obviously, many people would never notice it in their banking history or take the time to call and I'm sure Fabkids steals a ton of consumers' money by doing this. Too bad, because other than that, I would have highly recommended them. Btw, I very rarely leave online reviews, but felt I had to in this circumstance.
Hello Janine,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
I ordered some unicorn sneakers with light up soles for my 5 yr old niece hoping they would arrive in time for Christmas. Not only did they arrive early, but they were great quality sneakers. She LOVED them. This was my first time ordering from FabKids so I didn't know what to expect. I was pleasantly surprised. I definitely recommend buying from them.
Hello Brian,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you and your little one! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My toddler found all shoes to be uncomfortable. The pair of shoes he thought was really cool, the light up dinosaur shoes, only one of the two actually lights up. I proceeded to request an exchange in order to receive a working shoe and have been unsuccessful as it tells me I need to use a desktop computer to process a return. SO SNEAKY. Just a way to prevent people from going through a return or exchange. I can easily place on order on my phone but I have to pull out my prehistoric laptop and dust it off to place a return request….
Hello Kristina,
Thank you for sharing your experience with the item you purchased and processing returns on the site. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am a VIP member at FabKids and I have never had a bad shopping experience. It's always fast delivery and excellent quality materials. My daughter loves their clothes and stylish outfits. I will continue to shop with them!
Hello Yolanda,
We are honored that you have chosen us and placed your continued trust in FabKids for your FAB items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
XO,
Ivy
Did not know what to expect, as this was my first time, ordering from fab kids. Ordered for my granddaughter, and boy was I pleasantly surprised when the order arrived! Great quality, wonderful style, and my granddaughter loves everything!
Hello Renee,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I bought three pairs of shoes for my daughter and they were all perfect for her. It was sneakers, fall boots, and duck boots that were lined with fur. I also got her a corduroy overall with a beanie and a long sleeve T-shirt for her fall picture at school. I was a little bit skeptic because of the decent price but everything ended up being absolutely perfect and good quality, can't wait for my other little girl to get bigger so I can start buying her stuff also from the page
Hello Van,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leanne,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz