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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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The clothes don't fit right compared to other brands, the choices available aren't anything you can't find for less at any other store and it's too expensive for children's clothing. The only item worthwhile are the boots.
Hello Leah,
Thank you for sharing your experience with the items we offer and the VIP program We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The material is cheaply made! I expected better quality for the price. I had purchased previously with FabKids a few years ago and the quality has definitely decreased. As a result I have cancelled my membership.
Hello Melissa,
Thank you for sharing your experience with the items you ordered and we are sad to know that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the shoes selection. Love the pricing. It was all great, although the light up shoes don't last very long at all. Few days later one whole stopped lighting up. This is the second pair of light up shoes I've bought. I'm still happy with them though!
Hello Kayla,
Thank you for sharing your experience with our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Lori,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I bought some shoes in July ish and none of them fit my daughter so I sent them back. Never got a refund!
They've been trying to charge one of my cards for about 3 months now. LITERALLY TRYING TO CHARGE $49.56 EVERY COUPLE OF DAYS
Hello Melissa,
Thank you for sharing your experience with the items you ordered and the monthly member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was able to pick out really nice items for my great niece. Looking forward to picking new items.
Hello Lori,
We are glad that you're satisfied with our products. Rest assured that we will continue providing unique and new styles for members like you. Hope you will always have a wonderful experience with us in the future!
Best,
Allison
This was an overall bad decision. I think originally it was a good deal but future purchases were just ok. The shoes we purchased were of good quality. The clothes however are very juvenile. Cute for toddlers but designs are inappropriate for school age kids. The most annoying thing is they promise to remind you to decline your monthly credit but usually don't. True you can use the credit to buy clothes but lots of conditions attached to it. Returns are easy sometimes. They promised to hold an outfit I wanted to exchange but didn't and I had to contact them4 times to finally get the return shipping label. Oh and their chat in rarely available.
Hello Micki,
Thank you for sharing your experience with the membership and returns/exchanges. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Very easy to find, choose and purchase items. The clothing is usually very stylish
Hello Lois,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!
Best,
Mary
Money was taking from my account without buying anything
Hello Mojisola,
Thank you for sharing your experience with the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered my items in JULY 2023. Right before school started you know? I never received my order! I reached out to customer service, NEVER GOT a refund! Now here it is October 1st and now my order is JUST NOW being "shipped to me".I definitely do not recommend AT ALL! Told me my packed is on its way today and it is OCTOBER 1st! I ordered in JULY! Never again!
Hello AutumnEmerie,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The leggings were easily torn. My daughter was playing when the seems tore and had her under garments started showing at school. I also purchased 4 pairs of shoes. 2 pairs fit the other 2 pairs did not. I took the loss because I don't have time to ship anything back. So Overall I would say I would prefer to shop in stores so I know what I am getting.
Hello Makayla,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I guess the saying " you get what you pay for" is true. The shoes I ordered were inexpensive which help since everything is outrageous right now. However the shoes came with a hole in the seam of the tongue. And the leather was creased so bad it could not be fixed. In today's economy I do not have money to just throw away. I called and nothing could be done. Then the following month, Fabkids decided to just take $49.99 out of my account. I called and was told sorry it can't be refunded. So in other words they just stole my money. They said they can give it as a partial credit one month on a pair of shoes and then another partial credit on another pair. NO! I wanted my money back I do not want to buy ANY more shoes from the company because they wouldn't take back the damaged shoes they already sent me. In other words, I spent over $100 in with this company and have NOTHING to show for it. SO DO NOT BUY THEIR SHOES! It's a scam to get more money from you in the automatic hidden membership they sign you up for when you check out. They are subpar quality and they steal your money with the card information they store on you. STAY AWAY!
Hello Lori,
Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Need new ideas it's always the same stuff I like the idea but change it up
Hello Melody,
Thank you for sharing your experience with the styles we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The clothes were ok quality but certainly not worth the cost. Once you purchase from them at the discounted rate (which is the price I would expect for clothes of this quality), you're on the hook for $49.99 a month unless you remember to skip shipping by the 5th of the month. I have looked and looked for a place to cancel this online but cannot find one so I'm going to have to call customer service to do this. This is most definitely a case of "if it looks too good to be true, it probably is"
Hello Melinda,
Thank you for sharing your experience with the monthly member credit and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
We ordered about six items. About 4 were the right fit, but one had a stain on the shoulder and two others didn't fit.
Hello Emily,
Thank you for sharing your experience with the item you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I can't believe I was able to get three pairs of shoes for under $25! Shoes are stylish and comfortable, perfect for school. My girls love all the cute colors and prints that FabKids shoes have.
Hello Brittany,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
They arrived fast and are super cute just what we were wanting
Hello Jesenia,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for customers like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
Hello Joy,
Thank you for sharing your experience with making a return. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Fabkids has made it easy to find stylish clothes and my granddaughter loves the clothes she gets from FabKids.
Hello Karen,
We are glad that you're satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. Hope you will always have a wonderful experience with us in the future!
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary