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FabricWholesaleDirect has a rating of 2.7 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. FabricWholesaleDirect ranks 8th among Fabric sites.
This company does not typically respond to reviews
I bought sheer material last year for drapes-excellent quality and much less expensive than the brick and mortar stores. I just purchased 10 yards for my daughter's wedding gown. It is gorgeous. I had some questions which I emailed and they got right back to me. Also material comes in a bag but for 15.00 they will put it on a roll, which was perfect.
I purchased trellis blue fabric for outdoor cushions, knowing the material was water resistant. I live in Maine and do not have scorching daily sunshine; in fact, the cushions were predominantly under an awning, taken inside in the evening and because of rainy days, they have been outside for a total of less than 20 hours. I am disappointed and dissatisfied to say the least. The fabric has turned purple! There is no question about it. A guest walked on to our deck and said, "Wow, you've got purple cushions! Never thought you'd do something like that!". I knew that after about 500 hours, there was the possibility of fading. This is not fading but a color change. I contacted the company several times and all they could suggest was a discount on a future order, knowing I would not order form them again. "Customer service" was a joke.
Other than charged for the purchase the service of this company is unreliable. Not only does it takes weeks, well maybe more since I have not gotten mine yet, all the emails to the company requesting some form of communication bounce back, starting to believe it's a scam and will report it to the better business bureau
Tip for consumers:
No savings comparison to more expensive companies when you don’t get the product in a timely fashion , you get what you pay for
Products used:
Have not received it yet
Date of experience: January 17, 2021
Delivery times are ways an issue! It takes WEEKS to get your order! Recently I paid for expedited shipping as I needed my order ASAP... never received it! Customer service blew me off and couldn't have cared less!
Date of experience: March 19, 2021
Hi Ju!
I sincerely apologize for the experience you had with your recent purchase. I understand that you had paid for expedited shipping on this order and experienced a delay in receiving your package. As a rapidly growing company, we do our best to satisfy all of our customers by getting their packages to them on a timely basis but sometimes, for reasons out of our control, things may not go as planned.
I don't exactly know why you didn't receive your package in time in this instance, but I do know I would love to find a way to make this up to you. We take great pride in our company and can assure you that your experience with our customer service team does not represent our company's values nor standards.
Please reach out to me at natalie@fabricwholesaledirect.com or you can call us at 315-864-6072 and ask for Natalie. I look forward to hearing back from you soon.
Regards,
Natalie
Fabric Wholesale Direct
I ordered vinyl from this site, and paid nearly the same price for shipping as the cost of the vinyl. The company sent it boxed rather than on a roll, and it arrived irreversibly damaged due to colour fading and creasing. Customer service was completely useless for any help. They insisted that the small print at the bottom on the listing of the vinyl excused them from the reasonable expectation that goods be delivered undamaged.
I ordered 8 yards. Apparently anything under 10 yards is sent folded. There is no notice at checkout about them folding the vinyl and no option to upgrade shipping so fabric isn't sent folded. Anyone who's ever worked with vinyl knows you shouldn't fold it.
Despite the fact that the product arrived damaged, I was expected to pay return shipping after already having paid for shipping once.
Go anywhere else for vinyl.
Tip for consumers:
Shop somewhere else
Products used:
Marine Vinyl in shade "Wine"
Date of experience: July 11, 2022
It took them 46 days to ship 1 cut of fabric. When I contacted them after 32 days, they were rude and made it very apparent that they do not care about their customers. I will never order from this company again.
Date of experience: June 2, 2020
Hi Audrey!
We are so sorry to hear about the experience you had with our company. Our customers should never have to wait a long time to receive their orders nor be faced with anything less than perfect customer service.
As a fabric company, there were many measures taken to assure that we were doing our part to protect the general public. We had supplied several local facilities with custom-made masks which included our first responders. Throughout the pandemic, these orders had to take precedence over our normal order sequence. You can read more about it through the link below displayed on Newsday.
https://www.newsday.com/business/coronavirus/tax-ppe-protective-covid-1.44993478
In regards to the service you received, I can assure you that your experience does not represent our morals or standards in the slightest. Please reach out to us directly so that we may further investigate this matter and resolve your issue with the utmost care.
You can reach me directly at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com. I look forward to hearing from you soon and finding a solution that will work best!
Regards,
Natalie
Fabric Wholesale Direct
Worse place ever. They reached to fix the issue and then said she's no longer with us and they will NOT be fixing anything and basically told me to F off! Manager won't call, keeps avoiding me. They promised one thing and did completely different. Not dealing with them again. They forced me to ship through fedex ground and I ended up losing $250.
Date of experience: September 30, 2020
Hi Steve!
We sincerely apologize for the experience you had with our company. Our teams are trained to listen and resolve any issues that may arise with customer orders.
We are not aware of the details surrounding your case, however, I would love to hear more about the issue and find a solution that works best for you. Please allow us a second chance to make this right for you and welcome you back as a highly valued customer! We take great pride in our company and can assure you that your experience with our customer service team does not represent our company's values nor standards.
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com. I look forward to hearing back from you soon and resolving these matters for you!
Regards,
Natalie
Fabric Wholesale Direct
I ordered from this company twice. The first order went fine and I was glad to find a good supplier for fabric. When I received my second order from them two of the pieces of fabric I ordered were damaged. One had fading and the other was stained and had serging at the end. It also smelled like burnt plastic. When I contacted them for a return they asked for photos which I sent. Then they asked if I wanted a refund or an exchange. I replied and then never heard from them again. That was about a month ago. The customer service is terrible, the quality of the fabric makes it unusable. I am out money now for a piece of fabric that they charge $22.99 per yard for. They have ignored the last three emails I sent them. I know now that I'm not getting my money back so I'm posting this review in case anyone else is thinking of ordering from them.
Tip for consumers:
Go somewhere else.
Date of experience: September 25, 2016
Hi Corina,
We sincerely apologize for the experience you have had with our company. In these past few years since your review, we have improved and grown our company. We would love for you to give us another chance to make this right.
We see here that you received your order with flaws to the material and poorly cut fabric. This in no way supports how we represent our material and work. We take great pride in our fabrics to ensure that they are shipped out with the utmost care.
We have since improved our quality control on all fabric orders. We have done this by bringing in even more workers to double-check the material before shipping them out.
We would also like to sincerely apologize for your experience with our customer service team. We pride ourselves on providing the best customer support and have made improvements to better assist our customers.
We have brought in more customer service representatives so that we can get back to all emails and calls in a timely manner.
We would love to speak with you to try and resolve the issues that you have experienced in the past with our company.
Please reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072.
You can also personally ask for me, my name is Michael.
I look forward to hearing back from you soon!
Best,
Mike
I have been a customer of FWD for 4 years. I use hundreds of yards of velvet in my designs. They used to have a wonderful quality velvet but now it's cheap, nasty and feels inexpensive. My last few orders all had fabric with damage on the velvet. Sorry FWD but you lost me as a customer!
Date of experience: January 13, 2023
Ordered fabric on April 19. It is now May 22 still no fabric. Contact company several times and told it was cutting and shipping each time in next couple days. Still nothing. They sure took my money quick enough and no product. Reported to BBB
Tip for consumers:
Find another place to buy you goods
Date of experience: May 22, 2020
Hi April!
We truly apologize for the experience you had with our company. We are extremely apologetic for the response you received from our team and the delay you experienced in receiving your order.
I see that your order was placed during April of 2020 which had occurred throughout the beginning of the Pandemic. Due to the high demand for masks, our resources were limited which caused severe delays in processing and shipping.
Our teams are trained to listen and resolve any issues that may arise with customer orders. We are saddened to hear that you did not receive excellent customer care as expected from our company.
We strive to satisfy our customers with beautiful fabric and fast delivery. In order to achieve this goal, we have substantially cut down on processing and shipping times so that your order is received within a timely manner!
We have also partnered with FedEx and USPS to confirm that packages arrive at your doorstep within 7-10 days. In addition to our partnerships, we have also updated our shipping policy so that customers who place orders with premium shipping, receive a full refund for the shipping fees paid if delivery is not met by the given date.
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com. I would love to hear more about your situation and find a resolution that works best for you!
Regards,
Natalie
Fabric Wholesale Direct
First order with this company. I ordered 4yards of purple sequin material. I went with Flat rate shipping which was for (7-10 days). I placed my order on March 6,2022 and received my order on March 11,2022. Great quality & color. I like that They offer the rewards program where you earn points. Will differently order from this company again!
Tip for consumers:
This company is legit. Don’t understand why the bad reviews. I received my material with no problems
Products used:
Fabric
Date of experience: March 14, 2022
I never leave reviews. However, after dealing with this company I feel it is only fair to warn everyone else.
Their swatches do not match the actual fabric you receive. And then when you return the fabric (because its not what you wanted to begin with) they claim it was not returned following their return policy. Which was never clearly sent to me or explained. If it is so important to return it the way the want it they should make that very clear.
Then they receive the fabric (that they can resell) and will not give me and refund. They do not alert you they are actually not refunding you and do not call back when they say they will.
There are plenty of other fabric places to purchase from. Do not bring your business here!
Date of experience: January 24, 2022
Hi Mckenzie,
We apologize for the experience you've had with our company. We have a return policy to ensure that our customers do not have to pay for return shipping if there is a mistake made on our end. It is also in place to ensure that the fabric is shipped back in its original condition. After our returns team had inspected the return they noticed that it had been shipped on 1 large roll rather than the 3 that were originally shipped to you as well as stains to the fabric. In accordance with our return policy where all returns must be shipped in original condition, we sincerely apologize but the return could not be accepted.
I also want to sincerely apologize for the poor communication with customer service. We take great pride in our company and can assure you that your experience with our customer service team does not represent our company's values nor standards. We will be speaking with them to inform customers of all decisions in a timely manner as they should be. If you have any questions or concerns please reach out to us at support@fabricwholesaledirect.com.
I've waited for my product for a month they just told me it 45 to 60 more days, it was a mistake to try to order from here. Places like this shouldn't exist. I just went to the store and bought the fabric it took me 20 minutes.
Date of experience: May 26, 2020
Hi Armando,
We sincerely apologize for the experience you've had with our company. We would love to speak with you to make up for the shipping issues with your past order.
I see that your order was placed in May of 2020 which was during the Covid-19 Pandemic. Due to the high demand for fabric including face masks, We experienced a sudden increase in order volume, which caused delays to our processing and shipping times.
We have since returned back to our normal processing times and I'd love to welcome you back.
If you could please reach out to us at (315) 864-6072 and ask for Michael or email us at support@fabricwholesaledirect.com. I'd love to make up for your last order experience.
Best,
Mike
Cancelled order a few hours after I ordered it. They said the item had already shipped and refused to cancel the order. The FedEx tracking showed that a shipping label had been created but the Item had not shipped/ Informed the company but they still refused to cancel and refund my credit card. I will have to refuse delivery and ask credit card company for a chargeback. Terrible, dishonest customer service.
Date of experience: December 16, 2021
The above customer placed an order on December 15,2021@ 8:01 PM and paid for a 2-day delivery expedited shipping option. Our warehouse immediately processed, cut, and packed the order since it was a time sensitive order. The order was then sorted and picked up, at which point the package is no longer retrievable. Customer contacted at December 16th 2021@ 11:21 AM via email asking to cancel the order. We responded in under an hour informing the customer that the order is unfortunately not cancellable as it has already been packed, sorted and picked up by the carrier. We informed the customer that he is nonetheless welcome to return the package for a refund. Evidently, the customer instead opted to just leave a negative review claiming we were "terrible" and "dishonest", when in fact we were just meeting the fulfillment obligations that he paid for.
If it takes 4-8 weeks for fabric samples that are shipped to someone in the US from a company supposedly located in the US they are lying. This company is probably located in China.
Great site with nice promise but very, very poor, well actually zero service.
With the zero service you will also receive zero product.
Do not order from this site, I repeat DO NOT ORDER!
Date of experience: October 7, 2020
Hi B!
We sincerely apologize for the inconvenience caused by the delay in receiving your package. In order to combat delayed shipping times, we have partnered with FedEx and USPS to guarantee delivery times are within 7-10 days after an order is placed.
Although we do import our fabrics from international countries, our warehouses are located in Farmingdale, NY. I will attach a link below from our site that provides more details about our company history and location.
https://www.fabricwholesaledirect.com/pages/about-us
I'm not sure why your package did not arrive after 4-8 weeks, but I would like to further investigate this for you. We take great pride in our values here at Fabric Wholesale Direct and try to show our gratitude to our customers through our service. We would love to hear more about your experience with our team. Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com.
Regards,
Natalie
Fabric Wholesale Direct
I placed an order and received an order confirmation and then heard nothing for four weeks. I tried to call (no answer) and email (no response) before finally threatening to dispute charges with my credit card company. I finally got a refund FIVE WEEKS laterthey just never packed and shipped the order. STAY AWAY! They may have been okay once but not any more!
Tip for consumers:
Just don’t. I don’t know if they are using money from orders placed on the site to order textiles because they’re short on cash, but this is NOT an honest company with good business practices.
Products used:
None because they never shipped my order in five weeks time. And I live nearby!
Date of experience: April 24, 2020
Hi Lanie!
We truly apologize for the experience you had with our company. We are extremely apologetic for the response you received from our team and would love to make this up to you. Our teams are trained to listen and resolve any issues that may arise with customer orders. Based on the experience you had with your previous order, please reach out to me directly so I may further investigate this matter.
Our company strives to satisfy our customers with beautiful fabric and fast delivery, so when we read concerns such as yours, we are ready to take action!
We have also partnered with FedEx and USPS to confirm that packages arrive at your doorstep within 7-10 days. In addition to our partnerships, we have also updated our shipping policy so that customers who place orders with premium shipping, receive a full refund for the shipping fees paid if delivery is not met by the given date.
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com. I would love to hear more about your situation and find a resolution that works best for you!
Regards,
Natalie
Fabric Wholesale Direct
I ordered 2 boxes of scrap fabric from them and they said was delivered on the 18th of April. No boxes actually arrived. I immediately emailed them and they said an investigation is ongoing. I told them to just return my money because I am not ordering from them anymore. This is after reading a lot of bad reviews about them. Too late. I am still waiting waiting for a refund. A customer rep named Brian keeps promising the same thing, that an investigation is ongoing and they'll come back to me after 24 hrs. This has been going on for almost 3 weeks now. I told him I just want a refund. He never addressed my refund instead he keeps promising about an investigation. I told him I'm not interested on the boxes anymore I just want my money back. But nope he is not addressing that at all. The deflection method is the scammers way of getting out of the situation. I really think this is a big scam. Don't ever trust them. I will go to every site and every review and warn people against them. I also reported them to Better Business Bureau and they haven't replies to my complaint yet
Tip for consumers:
Be careful. It's a scam
Products used:
None
Date of experience: May 4, 2022
Ordered some fabric samples from them that seems to have been lost in the mail. Contacted customer service and was helped very quickly and samples were resent. Very happy with this interaction.
Products used:
Samples
Date of experience: January 4, 2023
Beautiful print, great quality! Reasonable price for the quality! Shipping was a little slow, but not unacceptable. Will just allow more time in the future.
Date of experience: August 19, 2022
I placed a order april 8,2020 here its May 29,2020 still no package So I call there *******072 been on hold for 30 minutes this company is full of BS they email 3 weeks ago using covid 19 as a excuse
Date of experience: May 29, 2020
Hi Robert!
We are incredibly apologetic for the experience you had with our company. Our Customer Care team is trained to resolve matters for all customers efficiently and responsibly. We understand that you did not receive the customer experience that should be expected, so to make up for the inconvenience, please reach out to me directly so that we may resolve this for you as soon as possible!
We take great pride in our company and can assure you that your experience with our customer service team does not represent our company's values nor standards.
In regards to the delay you experienced in receiving your order, I can assure you that those times are behind us. We have substantially cut down on processing and shipping times and can now guarantee that you receive packages at your doorstep within 7-10 days after placing your order.
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com so that we may discuss your experience in depth. I would love to hear from you and offer a resolution that works best!
Regards,
Natalie
Fabric Wholesale Direct
Even after reading reviews and seeing the low recommendation rates for this company, they are inexpensive so I decided to take my chances. Was that ever a big mistake! After a full week of no progress (they said they almost always ship within 2 days), I finally wrote to them to ask what the problem was. Wouldn't you know it, they gave me the same sob story they gave most who left them poor reviews, that they had too many orders and not enough staff, but rest assured, they will ship it right out. That still took another 48 hours.
Then, when I got the package, I saw that one of my fabrics was missing. They told me they had a stock shortage and could not send it. I asked why they did not bother to tell me before I pointed it out to them, and sure enough, another excuse (warehouse missed notifying me). They finally offered to either send out something else or refund me. REFUND please! Then they only sent part of the refund. No explanation, no idea why (although I have suspicions). I had to call them out on that to get the rest sent.
They will never see another dollar of mine, and I am hoping that they don't see any money of yours either. Yeah, they're cheap, but you get what you pay for. Don't spend money here!
Tip for consumers:
Don't do it!
Date of experience: October 28, 2021
I'm making three outfits for my daughters & I for an upcoming wedding. I ordered samples of several velvet colors, as I knew I wanted black, and my daughters had their eyes on plum & teal. As a photographer, I know how tricky it is to photograph fabric of this type, and render correctly on screen. A couple of the swatches didn't quite match the screen color, so when colors were chosen, I went with the SKU, disregarding photos on the website. However, the yardage I received matched the web photo, and was way off from the swatch! FWD was super helpful, and sent me yardage in the color I was aiming for, stating the wrong swatch was stapled to the SKU card. The new shipment is still slightly different, so I'm wondering if there was a third color offered at one time, or consistency issues in manufacturing. No biggie, as the teal yardage I have is close enough now! Images attached to show swatches of Teal & Turquoise. The yardage on right was ordered using the Turquoise SKU (actual yardage matches site photos, not swatch). Replacement yardage on left was sent using Teal SKU - close, but not a true match. Photos taken in incandescent & daylight. The Plum swatch & yardage matched exactly! Offered for help in deciding. FWD provided amazing customer service! Very friendly, helpful, and speedy. Customer for life.
Date of experience: October 25, 2022
I ordered from this company April 21, and I have yet to get my fabric, tracking number or a refund. When I email them the only thing I get in return is a message about covid 19. Buyers beware
Tip for consumers:
Beware
Products used:
None
I never received
Date of experience: May 18, 2020
Hi Paula!
We sincerely apologize for the experience you had with our company. We would love to make up for our previous errors and invite you back to our store!
I see that your order was placed during May of 2020 which had occurred throughout the beginning of the Pandemic. Due to the high demand for masks, our resources were limited which caused severe delays in processing and shipping.
Please allow us to show you how we have cut down on processing times and upgraded our shipping in recent months. We take great pride in satisfying our customer's fabric needs and having fabric delivered on time is beyond no doubt the most important factor.
We have also partnered with FedEx and USPS to confirm that packages arrive at your doorstep within 7-10 days. In addition to our partnerships, we have also updated our shipping policy so that customers who place orders with premium shipping, receive a full refund for the shipping fees paid if delivery is not met by the given date.
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com. I would love to hear more about your situation and find a resolution that works best for you!
Regards,
Natalie
Fabric Wholesale Direct
I always Love the fabrics I order. Sometimes I'm surprised by the pattern. It is better and more beautiful than the pictures. I Love shopping this site.
Date of experience: October 27, 2022
Ordered and received 6 yards of fabric (Ottertex Canvas printed Trellis White) on 7/15/20. The Fabrics pattern is printed out of square and twisted by about 3-4" across the width of the fabric.
Contacted the company and was told that this was normal for this Fabric which is completely false. There are numerous photos on their website from customers reviews that show this exact pattern perfectly square. I was told that if I wanted a refund that I would have to ship the defective material back to them at my expense and I would only receive the price of the material back and not a full refund including my expedited shipping that was over $50. They continue to point me to their return policy which is acceptable if I were trying to return a non defective product which is not the case here. Should have read the ratings online before placing an order with this company as they are all negative. If you read the ratings on their site somehow they are all magically positive which after doing a search of this company online you know they are not posting any negative reviews.
Date of experience: July 20, 2020
Hi Richard!
It was wonderful speaking to you and resolving this matter for you this week! I'm glad we were able to come to a satisfiable solution together.
We sincerely apologize for the previous experience you had. We strive for all our customers to have their claims resolved efficiently and hassle-free. We hope that we were able to restore your confidence in our company this time around!
We are also excited to welcome you back to our store for a second chance to experience our company's fast shipping times, delicate and vibrant fabrics, and our newly trained Customer Care team!
Please reach out to us at (315) 864-6072 and ask for Natalie or email me at natalie@fabricwholesaledirect.com if you have any further inquiries as I would be happy to help!
Regards,
Natalie
Fabric Wholesale Direct
5 STAR REVIEW. Started from the ease of ordering, the customer service, plus the quality of the product when it arrived. In one month I placed three orders. I ordered the polar fleece.
Date of experience: January 6, 2023
Loved the fabric that I received! The questions that I had about fabric choices were handled professionally and information was accurate. Will definitely use again!
Products used:
Nylon ripstop
Date of experience: August 21, 2022
The best selection of online fabrics offering velvet, lace, cotton, polyester, silk, chiffon, satin, tulle and more. Plenty of fabric all at the lowest price.
Hi Harald!
It was wonderful resolving this matter for you over the phone this past week. We understand how frustrating it is to not be heard and for grievances to go unnoticed. As mentioned in our phone call, we have taken extraordinary measures to update our shipping and processing times so our customers are left feeling secure in their orders and satisfied with their fabric.
We have sent over an email to recap our conversation that would further reconcile our previous errors.
Please let us know if you have any further questions or concerns, as we would be more than happy to help!
Kind Regards,
Natalie