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FabricWholesaleDirect has a rating of 2.7 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. FabricWholesaleDirect ranks 8th among Fabric sites.
This company does not typically respond to reviews
I bought sheer material last year for drapes-excellent quality and much less expensive than the brick and mortar stores. I just purchased 10 yards for my daughter's wedding gown. It is gorgeous. I had some questions which I emailed and they got right back to me. Also material comes in a bag but for 15.00 they will put it on a roll, which was perfect.
I purchased trellis blue fabric for outdoor cushions, knowing the material was water resistant. I live in Maine and do not have scorching daily sunshine; in fact, the cushions were predominantly under an awning, taken inside in the evening and because of rainy days, they have been outside for a total of less than 20 hours. I am disappointed and dissatisfied to say the least. The fabric has turned purple! There is no question about it. A guest walked on to our deck and said, "Wow, you've got purple cushions! Never thought you'd do something like that!". I knew that after about 500 hours, there was the possibility of fading. This is not fading but a color change. I contacted the company several times and all they could suggest was a discount on a future order, knowing I would not order form them again. "Customer service" was a joke.
This wholesale store has great products, an easy to handle website, and very fast shipping. I purchased jersey stretchy fabric and it was so soft!
Tip for consumers:
Definitely recommend
Products used:
Jersey fabric
Date of experience: January 13, 2023
I've had to send fabric back because they short the yardage. They do not take your calls or send tracking information. The customer service is absolutely horrible. DO NOT SHOP HERE!
Tip for consumers:
Don't use this site... Its absolutely not worth it!
Products used:
Double brushed knot fabric and they short changed my yardage!
Date of experience: August 2, 2021
Recently bought fabric to cover an antique chair seat and bench. Great fabric. See photo. Fast shipping service!
Products used:
Fabric
Date of experience: March 16, 2023
Every time I have used the web site it has worked perfectly! You can not ask for any more out of a company! The delivery was about 5 days early!
Tip for consumers:
Nothing
Products used:
Canvas
Date of experience: December 14, 2022
Order 5 different yards of fabric, tod it would take 7to 10 days to ship... then they told me 15 to 30 days to ship when I asked them where my order was. Tried calling them on day 33after order placed with no person to talk to. Finally shipped after I opened up a case with PayPal after 37 days from ordering date. Get order and 2yards are missingg with a scratched out invoice saying those would be refunded... still waiting on refund... lesson of the story... DONT BUY FROM THIS COMPANY.
Update: the company has reached out to me and has offered a resolution for the terrible experience from this... I am big believe on second chances and am going to be giving them a risk free try again. They did offer me compensation. If they get it right this time around I'll become a regular costume. I will give another update once I place my next order but for now I'm moving my one star to 4 star because to the costumer service that I am am getting right now. I am hoping that I'm not let down again... time will tell.
Date of experience: May 11, 2020
Fabric is easy to work with and seems to last outside for years. I have used it for a lot of boat covers and patio furniture.
Products used:
Waterproof canvas for boat covers.
Date of experience: October 3, 2021
I am in love with this fabric and all of the other fabrics! I can't wait to start my next project! I recommend this website!
Tip for consumers:
This website is very helpful and I don’t have questions.
Products used:
Dress
Date of experience: January 5, 2023
My experience was great and Ive ordered with this company several times and Im very pleased. Thank you very much.
Tip for consumers:
best place ive looked into
Date of experience: August 23, 2017
This is my favorite place to get fabric, when I order a sample they come quick so I can make my fabric choice.
Products used:
Fabric
Date of experience: March 9, 2023
Every order is given top priority. Communication when the order ships and went received is always on time!
Date of experience: January 16, 2023
The quality of the fabric and quick delivery more than exceeded my expectations. The ordered was delivered in less than a week.
Products used:
Fabric
Date of experience: January 11, 2023
This fabric place has the best prices. They ship the fabric very fast. Their fabric are always in stock. Will buy again.
Products used:
I brought numerous of fabrics
Date of experience: November 30, 2022
I love the variety of colors and texture of the Ottertex WPC! Thank you for quick delivery and awesome customer service!
Products used:
WPC
Date of experience: December 14, 2022
I am a business customer. We order thousands of yards of fabric per year. I ordered 3 pieces of Dupioni silk for FWD to make some samples for display in our custom clothing retail store. We paid for the fabric and shipping to our factory in China. When it was unpacked and inspected, the factory disqualified the fabric because it had 2 holes in the fabric (holes, not slubs). We asked if the fabric could be used by cutting around the holes to make the sample garment, but we were told it could not be, based upon the location of the holes. We are a busy company with hundreds of orders in process at any given day, so it took us a couple of months to contact FWD about the problem. We sent photographs to document the damage found upon inspection at the factory and asked that they replace the fabric. We have never cut the fabric or altered it in any way. I hear back from them saying that they could not honor our request because it had come outside their 7-day policy. We had relied on statements such as "Our No-Questions-Asked Return Policy is just a testament to how confident we are in our fabrics," which is taken directly from page one of the FWD website. Instead of apologizing for wasting our time by sending the badly damaged fabric to the other side of the world at my expense in the first place, they hid behind their bad 7-day policy. (Their 7-day policy is not mentioned on their invoice.)To add insult to injury, they had the audacity to offer me a $20 refund, which doesn't even cover shipping, much less the total cost of the order (fabric, international shipping, duties...). Companies like this one deserve to be known for what they are. They suck
Tip for consumers:
This company sucks.
Products used:
Fabric was unusable.
Date of experience: June 9, 2023
I will never buy from this company again. I don't care how "competitive" their prices are.
I ordered two pieces of fabric a yard each on 6/03/19. I waited until 6/12/19 to call them because I hadn't received any shipping info by that point. I figured I'd give the benefit of a doubt that they just hadn't reached my order yet.
On the 12th, I was put on hold for 5 min as the rep "checked my status". If I can see the status of "unfulfilled" on my end and he was given the order number AND could list the details of my order back to me, HE ALSO SAW the status was unfulfilled on his end. This was code for, "we don't have the order prepared, and now I need to ask what B. S. I'm supposed to tell the customer".
Sure enough, he came back with B. S. saying that my order shipped the previous night and that I would be recieving tracking information THAT NIGHT.
I'm sure that if I called a different day, the order would have been shipped the night before then as well.
Also not sure how it takes 24 hours to get tracking of an item that supposedly has already shipped. But at 11:47 pm, I received an email with my tracking number and a delivery date of 6/14/19.
Interesting, seeing as how I paid for standard shipping of 5-7 days. But I'm not going to complain about that part because they had already sat on my order for over a week.
And when I looked at the tracking history it stated that a shipping label had been created on 6/04/19--The DAY AFTER I placed my order. It also said it was accepted at USPS Origin Facility on 6/12/19. If you remember that was the day I called them.
To top it all off: the fabrics smell. One of my fabric pieces was cut so badly that I am missing a good 6 inches on one end. The other white fabric has marks that I cannot get off.
Date of experience: June 14, 2019
Hello Portia!
We want to apologize for the experience you've had with our company and would love to get in touch to try and make this right for you. We've come a long way in the last two years and grown ALOT as a company.
We see in your review that you mentioned how the order took a while to be delivered and that there were defects to the fabric you received. We are incredibly apologetic for this.
We can assure you that we have returned to our normal shipping times which are 7-10 business days for all orders. We have also added additional shipping methods to get orders out even faster.
We have improved our quality control of all fabrics before shipping to ensure that the cuts are accurately cut to the specifications left in the order.
We would love to invite you back to give our company a second chance to make this right.
Please reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072.
You can also personally ask for me, my name is Michael.
I look forward to hearing back from you soon!
Best,
Mike
There was an issue with my original order however customer service corrected the wrong quickly. Thanks
Date of experience: October 4, 2022
The material is just what I wanted. It is for skirts for a dance school. The price was the best. I did alot of checking prices on line.
Products used:
Fabric
Date of experience: August 4, 2022
Waste of time I used them and asked after 30days if my stuff would ship and they canceled my order...
Date of experience: May 19, 2020
Hi Jeff!
We at Fabric Wholesale Direct sincerely apologize for the experience you've had with our company. We would love to make this up to you.
We see that you placed your order in May during the Covid-19 outbreak. We experienced a higher demand for fabrics which, unfortunately, caused a temporary delay to our inventory.
We have now returned back to our normal processing times by restocking our fabrics in a timely fashion as well as adding additional staff.
We apologize again for the lack of communication from our support staff during the time that your order was canceled. That is in no way up to our company's standards.
We have improved our customer service response times by bringing in more representatives to ensure that emails are replied to within no longer than 24 hours.
We have also returned back to our regular shipping times of 7-10 business days for all orders.
You can reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072 so that we may resolve this matter for you. We would love to rectify the issues that you have experienced in the past with us.
You can also ask for me personally. My name is Mike and I look forward to hearing from you soon!
Best,
Mike
Fabric Wholesale Direct
Just a big KODO to Bryan at customer service. He was fantastic help with the issue I had, solved it quickly and satisfactorily
Products used:
Ottertex Weatherproof material
Date of experience: July 7, 2022
Fabric quality and colors are good, quick delivery, I will definitely buy more products. Thank you.
Tip for consumers:
I recommend buy
Products used:
Fabric
Date of experience: January 12, 2023
The best selection of online fabrics offering velvet, lace, cotton, polyester, silk, chiffon, satin, tulle and more. Plenty of fabric all at the lowest price.
Hello Aly!
We are incredibly grateful that you allowed us to make up for your previous experience at our company. Please do not hesitate to reach out to us directly for any future inquiries.
We are also happy to hear that you will be giving us a second chance because we care for our customers and their experiences and our hope is to make you a long-term supporter!
Please feel free to reach out to me directly if you have any future questions or concerns! You may contact me at natalie@fabricwholesaledirect.com or call (315) 864-6072 and ask for Natalie.
Have a great day!