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Deceptive Business Practices and Unauthorized Charges
I had a deeply disappointing experience with FaceGoBot (TrainerChatBot LLC). Their initial offer seemed appealing—a $9 promotional product—but this turned into a nightmare when they charged me $129 just a week later for a subscription I did not authorize.
The company claims these charges are part of their terms and conditions, but they do not make this information transparent during the purchase process. When we look for them in internet, we see also advertising boasts a 14-day money-back guarantee, but when I requested a refund, it was denied—even though I never accessed the course they charged me for.
This company operates using deceptive practices, hidden subscriptions, and false promises of refunds. Their customer service is unhelpful, and they fail to take responsibility for their misleading actions.
I strongly discourage anyone from purchasing their products. Avoid FaceGoBot at all costs!
Tip for consumers:
When I complainned first for not authorized transaction they have written me: "purchasing a course, our service offers a subscription with a 7-day trial period. After the trial period ends, there is an automatic renewal with annual access (!) All this information was indicated during payment...". But no: in fact I pressed no bottom 4 times during payment for extra products !
The company's laws violate consumer rights and they want them to prevail over the LAW and consumer´s rights.
Products used:
Face yoga Course
Date of experience: December 15, 2024
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