• Fair

Fair

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Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fair most frequently mention phone number, worst experience, and credit check problems. Fair ranks 50th among Autos sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    4
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How would you rate Fair?
Top Positive Review

“The Uber Way!”

Adam K.
7/1/19

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Top Critical Review

“Wait”

Michelle J.
10/27/19

Seemed like a good deal a month ago but after the 300%+ increase in start payments in the same way creditors sense red flags when one person applies and/or obtains multiple new accounts/debts in a short amount of time bc they could already know they're dying (for example LOL) so whatever I wonder what Fair is preparing for!?"

Reviews (848)

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Reviews that mention popular keywords

customer service (135) phone number (18) drivers license (15)
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Jason F.
California
1 review
0 helpful votes
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March 5th, 2019

I drive for Uber and time is money. I thought I was gonna hit the road fast and furious with this app

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Margaret Q.
California
1 review
0 helpful votes
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September 5th, 2019

You can tell the people you speak to really care about you as a customer. I enjoyed my customer service experience here?

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Anthony I.
California
1 review
0 helpful votes
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June 7th, 2019

I got there and a man named John helped me. He answered all of my questions and helped me find the car that I wanted

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Melissa K.
California
1 review
0 helpful votes
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July 29th, 2019

So far so good. Just hoping to have the new car connected to the Uber app so I can start driving the following morning as my usual schedule.

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Steven L.
California
1 review
0 helpful votes
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February 20th, 2019

The best car service ever wish amazing selection of cars and easy application that has no commitments tied up contracts The best service app ever

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Nicole L.
California
1 review
0 helpful votes
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September 7th, 2019

Stacy at Dublin did a great job helping me today. There was a lot of choices and she gave me a great car for uber.

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Kevin P.
California
1 review
0 helpful votes
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March 4th, 2019

I'm soo ready to start using fair it's going to be me and my fiancé first car and she really deserve it

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Ben F.
California
1 review
0 helpful votes
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July 6th, 2018

I downloaded the app after reading some alright reviews. I took a picture of the front and back of my drivers license as requested by the app

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Germany
2 reviews
0 helpful votes
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November 24th, 2021

The renting process was a bit long for me, but overall i had a good experience and the customer support was patient and helpful

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Value
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Nicole J.
California
1 review
0 helpful votes
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May 25th, 2018

It will ask for a bunch of personal info before you can even browse through the app. It will ask for your drivers license

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Dorothy D.
California
1 review
0 helpful votes
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July 22nd, 2019

John G. Is the BEST Customer Service person at the fair location on Roscoe He goes out his way Above & Beyond! If you should go there

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Sarah T.
California
1 review
0 helpful votes
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January 16th, 2020

David from Lawndale has great customer service I recommend this place to anyone that want to start driving for Uber

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Jack N.
California
1 review
0 helpful votes
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April 20th, 2018

I was able to sign in and create and an account but when you return back to the app it crashes every time you try to log back in.

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Ben D.
California
1 review
0 helpful votes
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August 13th, 2019

This location was amazing! The service was great and very helpful. I was educated on the entire process. 5 STAR!

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Deborah S.
California
1 review
0 helpful votes
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November 19th, 2019

If you get behind of payments they'll pick up the car and once you pay the money back the car will not be returned to you

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Brian G.
California
1 review
0 helpful votes
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May 5th, 2019

Don't have a car or job. Fair is the way to go. All you need is a license. Make good money and have a car to get around.

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Kevin K.
California
1 review
0 helpful votes
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August 2nd, 2019

Justin and Ann we're very professional and friendly they got me in and out and explained everything too me. Would definitely go back.

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Angela K.
California
1 review
0 helpful votes
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August 18th, 2017

This app looks sleek! I love that I have one monthly fee that includes so much. I also love that I can turn in the car at any given time.

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Jack P.
California
1 review
0 helpful votes
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September 4th, 2019

Fair was so wonderfully kind and supportive with my questions. The process was swift and delightful.

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Angela B.
California
1 review
0 helpful votes
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August 9th, 2019

Tina was amazing very friendly and very helpful with all the details I needed about Fair and the rental

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Peter D.
California
1 review
0 helpful votes
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June 22nd, 2018

$780 a month for a 4 year old Ford F-150? You can buy a NEW one from the dealer for like $300 a month

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Jack G.
California
1 review
0 helpful votes
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January 26th, 2019

I have been there yesterday and they are awesome. I loved the car and they are very friendly. Thank you guys

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Jeff E.
California
1 review
0 helpful votes
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September 7th, 2019

Great friendly customer service and the Broncos sorry Charlene from from Denver. Wil from Oakland. The raider fan

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Adam T.
California
1 review
0 helpful votes
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October 25th, 2018

She was treat and very polite. She gave the most of any associate i spoke to. Very helpful and did i say polite lol and the service was A1

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Bill U.
California
1 review
0 helpful votes
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September 30th, 2018

I have had the same car for the past 12 years. I loved my car almost as much as I hate shopping for a new car. The hassle

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From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.

Business History

Headquartered in Santa Monica, Calif., Fair launched in August 2017 as an app-based digital leasing platform for pre-owned vehicles. Since then, the Fair app has been downloaded almost 4 million times and the company has grown into the world’s leading used car leasing platform, serving customers throughout California and Florida.

Company Representative

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Michelle W.

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