• Fair

Fair

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Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fair most frequently mention phone number, worst experience, and credit check problems. Fair ranks 1448th among Autos sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    4
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How would you rate Fair?
Top Positive Review

“The Uber Way!”

Adam K.
7/1/19

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Top Critical Review

“Wait”

Michelle J.
10/27/19

Seemed like a good deal a month ago but after the 300%+ increase in start payments in the same way creditors sense red flags when one person applies and/or obtains multiple new accounts/debts in a short amount of time bc they could already know they're dying (for example LOL) so whatever I wonder what Fair is preparing for!?"

Reviews (848)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (135) phone number (18) drivers license (15)
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Mark R.
California
1 review
0 helpful votes
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February 26th, 2019

Worthless app! Tried renting a car and the app wouldn't continue! Every time I click next or continue

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Lisa U.
California
1 review
0 helpful votes
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April 3rd, 2019

Fred and Kenyana were both helpful. It was a long wait but when it was time for me to be put into a car they were so helpful and friendly.

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Jeff X.
California
1 review
0 helpful votes
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February 3rd, 2020

Came in to pick up my car and David from Lawndale was amazing. Expedited my pick up and the customer service was A1. Will definitely be back.

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Karen Z.
California
1 review
0 helpful votes
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July 19th, 2018

I recommend it to everyone who want a quick move to a new car. It was professional and costumer service was amazing!

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Lisa I.
California
1 review
0 helpful votes
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March 28th, 2019

Love they customer service Keyona and Janeva everybody that works here in the Oakland location was great and helpful.

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Mike I.
California
1 review
0 helpful votes
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March 31st, 2019

Had such a great experience. Keyama was super helpful and really nice! Would be happy to use them again.

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Margaret U.
California
1 review
0 helpful votes
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August 6th, 2018

FAIR is by far the best car experience. Shout out to Matt Dowley and Peter Yusef who made the onsite experiences as smooth as possible.

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Ruth Y.
California
1 review
0 helpful votes
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March 16th, 2019

Keyana and Fred was very helpful we came across a small problem but the handled it with great care and great customer service -ZhaneE

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Lisa V.
California
1 review
0 helpful votes
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March 9th, 2019

I just moved from PR im just saying if you do get one bad car they're not going to help you."

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Nancy Z.
California
1 review
0 helpful votes
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December 28th, 2018

I've heard about this app for a while and wanted to try it out. But after the app installed

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David C.
California
1 review
0 helpful votes
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January 10th, 2019

Do anyone kn if this helps ur credit.the program sounds great. I would like to help my credit to.

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Daniel V.
California
1 review
0 helpful votes
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February 11th, 2019

Just picked up my Fair car and i am very happy with the entire process! Incredibly easy pick up

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Steven T.
California
1 review
0 helpful votes
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November 20th, 2018

What can I do if I doing have or don't want to use a phone number? Not fair.

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Susan Q.
California
1 review
0 helpful votes
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May 17th, 2019

The customer service is horrible. Not only did it take 20 minutes to get someone on the line

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Tom B.
California
1 review
0 helpful votes
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January 18th, 2019

You guys are awesome thanks for helping me with my car in and very pleased with your services

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Peter J.
California
1 review
0 helpful votes
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June 20th, 2020

I want to support this app but it's taking them forever to become available in more areas.

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Brenda C.
California
1 review
0 helpful votes
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August 4th, 2018

There were a couple of speed bumps that I experienced (some chat sessions were like pulling teeth

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Helen W.
California
1 review
0 helpful votes
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August 7th, 2019

I was told that it'd take 2-5 days to get a car. After 6 days of waiting

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Linda E.
California
1 review
0 helpful votes
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March 31st, 2020

PROS: --Fastest and easiest process to lease a car (and my credit was far from good) --Low down payment (will vary based on car

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Kimberly S.
California
1 review
0 helpful votes
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March 31st, 2019

Jeneva gave us great customer service as well as the friendly and charismatic FRED & Keyana. Yours truly Fred

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Peter F.
California
1 review
0 helpful votes
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February 1st, 2020

I really like the Fair app! I'm headed to a 2 year grad school and will need a car

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Steve P.
California
1 review
0 helpful votes
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December 2nd, 2018

An excellent idea! Revolutionary! The sky's is far from the limit here! Way to go FAIR!

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Melissa K.
California
1 review
0 helpful votes
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March 1st, 2019

Doesn't explain why I need to try again in 30 days. When I click learn more

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Sharon H.
California
1 review
0 helpful votes
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February 17th, 2019

I was about to write about bunch of annoying bugs with filters and car list loading

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Frank N.
California
1 review
0 helpful votes
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August 7th, 2019

Very good service Jeff Tina Bruce Justin and brook all took good care of me. Thanks

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From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.

Business History

Headquartered in Santa Monica, Calif., Fair launched in August 2017 as an app-based digital leasing platform for pre-owned vehicles. Since then, the Fair app has been downloaded almost 4 million times and the company has grown into the world’s leading used car leasing platform, serving customers throughout California and Florida.

Company Representative

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Michelle W.

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