• Fair

Fair

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Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fair most frequently mention phone number, worst experience, and credit check problems. Fair ranks 56th among Autos sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    4
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How would you rate Fair?
Top Positive Review

“The Uber Way!”

Adam K.
7/1/19

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Top Critical Review

“Wait”

Michelle J.
10/27/19

Seemed like a good deal a month ago but after the 300%+ increase in start payments in the same way creditors sense red flags when one person applies and/or obtains multiple new accounts/debts in a short amount of time bc they could already know they're dying (for example LOL) so whatever I wonder what Fair is preparing for!?"

Reviews (848)

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Reviews that mention popular keywords

customer service (135) phone number (18) drivers license (15)
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Margaret I.
California
1 review
0 helpful votes
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September 26th, 2018

Filter is highly recommended for this app. Who's willing to get a car 48 miles away since this app is for people that needs a vehicle. Not very convenient. More filter options like radius on a search.

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Alex X.
California
1 review
0 helpful votes
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November 29th, 2018

The process to lease a car was so easy using this app! I was able to find the car I wanted within a great price range. No long paper work! No commitments! Within a couple of hours I was able to drive the car that I wanted right out of the lot! Fair provides insurance coverage as well! I'm happy that my dealer introduced me to the amazing app. I'm telling everyone I know about this! Thanks Fair!?

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Karen D.
California
1 review
0 helpful votes
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September 6th, 2019

Overall customer service in the centers especially Dublin CA is excellent. If possible please make it possible the drivers chose and reserve their favorite make and model car like; Toyota/Nissan/Ford/Hyundai. I would appreciate if the app filters the rental car for uber based on their brand.

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Kevin F.
California
1 review
0 helpful votes
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July 20th, 2018

So I downloaded the app after I see the ad for it. Looks super cool. The concept is great. I start the account. I click on the Fair Uber button on the bottom to check that out. Now the app won't let me get past Uber and just go back to browsing for purchase. It also won't let me go all the way through with Fair Uber cause my number was just used to start the regular account. I'm like in a digital limbo. Please Mr App Maker

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Amanda J.
California
1 review
0 helpful votes
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April 20th, 2019

Worst company on the planet. Should be named Unfair. I purchased a vehicle through fair to drive for Uber. They are supposed to pay for registration on the vehicle. My first registration came due and I had to purchase an extension. The second one came due

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Jeff W.
California
1 review
0 helpful votes
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July 7th, 2018

I used it and tried to get on once again and now it just sends me to a Market page that's telling me that my area isn't on the market... so because my area isn't in the market I can't use the app? I'm 30 minutes away from Chicago. I can search in Chicago. That's annoying and should be changed immediately.

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Thomas K.
California
1 review
0 helpful votes
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March 19th, 2019

This is definitely a great concept and the process in theory is well thought out and the app in theory is well designed. The reasons for losing stars is that the app is buggy and customer service does not handle out the ordinary situations well. In addition when picking up a fair vehicle. There is no way to report prior damage (Scratches

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Nick X.
California
1 review
0 helpful votes
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August 23rd, 2018

I thought Fair would be something cool to check out. I already have 2 cars but one of my leases are up at the end of the year and I wanted to get a head start on some research. I downloaded the app and put in my info. It said it wouldn't effect my credit to do a soft check

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Jim F.
California
1 review
0 helpful votes
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September 11th, 2020

I've used Fair for three vehicles so far. A Jaguar F PACE that I absolutely loved! (Sad to see Jaguars aren't carried anymore) Fair helps me get into a nicer or a more economical vehicle. Plus I have the flexibility to change cars as my needs change for example as my next car will probably be a Tahoe to go on camping trips and so forth. With any startup there's been some internal issues that come with it but I've seen Fair push through them all especially as an early adopter. I mean what service picks up a car from you at your home sends you a rideshare service to help you pick up a car or delivers it to you home? Each time I've picked up a car

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Pennsylvania
1 review
1 helpful vote
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August 14th, 2019

The Uber driver program is in really unfair. The make you paying $500 upfront ( like you're owning the car, non refundable) and a weekly fee before getting the car. At the end the driver can end up pay more about $700 the first week. It is unfair to charge drivers about $700 for a car. To all drivers is not worthy to get a car from Fair if you're not driving it for months.

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Daniel O.
California
1 review
0 helpful votes
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January 22nd, 2019

I can't say this enough their customer service is at the top of the game. They know what they doing when it comes to that. And as far as the development of the app and how is so intergrade into buying cars you gone this its a movie

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Karen M.
California
1 review
0 helpful votes
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August 15th, 2018

At first the starting prices where reasonable and i was really looking forward to renting a car with the app but i guess today all the starting payments went up 300 more i don't think I'll even use the app anymore. These starting prices are not FAIR!

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Sarah N.
California
1 review
0 helpful votes
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February 4th, 2020

David is the best! I had problem with my car towed and he was able to help. He got my car back and now I can drive again. If need help with fair ask for David. He always helps me. A good professional and a good man.

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Janet P.
California
1 review
0 helpful votes
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November 11th, 2019

Fair is the reason why I've been able to have a car in the first place. I loved the company in the beginning because they allowed people like me (who had a huge barrier to entry to own cars because of finances) to have a personal vehicle at a lower cost and commitment. I used to believe that they had a genuine interest in keeping true to this until I saw recently that they hiked start payments from what used to be $1000-$2000 on average to $3000-$5000 on average. Sure

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Charles Q.
California
1 review
0 helpful votes
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August 13th, 2018

I was asked to take a picture of my driver's license. Whoops! Must have been the wrong number because my license is already on file. No problem right? Just go back and use the other number. Except... there is no going back. All the app will let me do now is either upload my license or browse for cars (which sends me to their website). I tried deleting the app and reinstalling it but instead of the login screen I'm right back where I was before. So now I'm stuck. And that's a problem because what if I need access to my insurance info? I got that through Fair also and since I can't log into my account I can't access that either. Not good. Please fix."

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Nancy D.
California
1 review
0 helpful votes
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July 31st, 2019

They have you to pay a deposit then they put you on a very very long wait list and keep misleading people by tell them one thing then someone els say something different. Example I heard about them and was like ok they sound good well i sign up 8 days ago and was told i should have a car 2-5 days well that never happen i been calling and get told i should her something by the next day well the next day come i reach out again to get told something different and to make thing short I'm still waiting to get in a car and it has been 8 days and still no car available. So don't think you going to get a car right away you going to miss out on working for some days and weeks so just be on the lookout

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Kathleen W.
California
1 review
0 helpful votes
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December 2nd, 2018

This is a pretty good app for beginners without much of knowledge about cars. This is a reliable app to put some money out and get a car for lease. The best thing is there is no lock in for the vehicle

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Michael E.
California
1 review
0 helpful votes
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January 18th, 2019

I was supper excited about this whole Fair idea. I chose the car and paper work was super fast. I signed the documents on Sunday and I was asked to say my available times to pick up on Monday. I was so happy! However

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Michael H.
California
1 review
0 helpful votes
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April 13th, 2019

I went to the Oakland location an was met with excellent service and good vibes my trip was quick and painless and I got the car I wanted! If you have a choice as to which location you choose I'd choose them

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Jennifer M.
California
1 review
0 helpful votes
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March 23rd, 2018

I apply for Fair a few weeks ago and once I got my down payment I pick my car and a day later the keys where in my hand. I just pick up my car from the dealership and hit the road. I was out and driving from the lot in less then 25 minuets. Full gas tank and all. Fair has open my mind to the new way car shopping should be. I will never go to another dealership and waste my hard earn time.

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Texas
1 review
0 helpful votes
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April 30th, 2021

I was hit by a guy who was leading his car through fair. He also had the car insurance that was offered with the fair leasing process. This guy had a previous DWI and was given insurance that was voided if he was driving drunk. I was permanently injured in the wreck and have to pay thousands for my medical bills for the rest of my life. This company gave this guy a car and bogus insurance knowing that he had a previous DWI. DO NOT do business this company.

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Quality
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Sarah M.
California
1 review
0 helpful votes
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January 3rd, 2019

Excellent app and new concept! My only problem is that I am about to sign an agreement and your app does not give me the option to add excess wear and tear and auto insurance. It generated a contract agreement and states I have chosen NOT to include excess wear and tear and auto insurance however

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Margaret N.
California
1 review
0 helpful votes
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March 6th, 2019

I don't leave many reviews you select a car they ""confirm its availability"" and then after 24-48 hours they move forward with you providing proof of insurance and identity. Once they receive payment you can book a time to get your car. Easy right? The problem I ran into was the ""Confirm it's availability"". See Fair posts cars that the dealers don't even have yet they post cars the dealers haven't even mechanically looked into yet and they post cars that have already been sold. The amount of postings that aren't available have to be over half! It's so frustrating choosing a car

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Richard G.
California
1 review
0 helpful votes
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February 18th, 2019

They gave me the car that a month after driving it (800 miles a month plan) required full brakes change (over $800) which they don't cover. They're lying when they say they do full inspection on cars before they give it to customers. They just clean it up and give you cars that aren't good for driving Uber it Lyft anymore

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Amanda N.
California
1 review
0 helpful votes
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January 12th, 2019

I only got the app to see if it was a good option to get what I want in the future and it was already asking me if I was qualified first. I know I don't but I wanted to look through and see how the vehicles were and everything. They should have a look through option

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From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.

Business History

Headquartered in Santa Monica, Calif., Fair launched in August 2017 as an app-based digital leasing platform for pre-owned vehicles. Since then, the Fair app has been downloaded almost 4 million times and the company has grown into the world’s leading used car leasing platform, serving customers throughout California and Florida.

Company Representative

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Michelle W.

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