Fair

THE WORST EXPERIENCE! I tried to set up my auto-pay on my app which doesn't give me that option either! I asked to be transferred to customer service and I stayed on the line for 20 minutes and it kept telling me I had to stay on the line another 30 minutes. So I had to call in AGAIN to make the payment. First they told me there's no way they could remove the late fee and after another 15 minutes of back and forth they agreed to remove the late fee. THE ABSOLUTE WORST!"

I messed up while filling out the pre-qualification application and was denied. Now I can't even look at the contents of the app! Can't go to the home page

I browsed a variety of cars before settling in something inexpensive. The pickup took all of 30 minutes and I was out the door. The ease of credit check

The customer service was very accommodating and responded in 43 seconds! This is a very affordable service that allows flexibility in many ways. Win-Win- and a Win for me!

The service until I got my car was great. I was very excited. But looks like as soon as you are a customer they don't value you as much. The chat on my APP

Tim and Jeff were great explaining and helping me understand fair and the way the program work help navigate me through all the information on the app and understanding my car a lot better

The traditional salesperson model is outdated. Fair offers dealerships the opportunity have a salesperson be an "experience person" and showcase the vehicle

Thank you so much girl I loved your customer service you made my experience so comfortable and welcoming I would definitely recommend this business and location to others thank again girl

Buying the car Process was amazing everything was great until it came to actually getting the vehicle it never asked me if I wanted to pick up or have the car delivered to me just give me a time for him to go pick up the vehicle and I wanted to car delivered so I called texted and everyone else had a different answer supposedly there's a different team called the Orders team and no one can reach it can you give me a direct phone line they can't queue me and to hold I can't I can't call them so they call me early in the morning and I didn't have my phone and I missed the phone call should I call back again and they told me there oh yeah I put you in high-priority I should not take long to call you back again a lot of time passed I have not been contacted again they have taken the money from my account and I still don't have my car this is ridiculous I thought this was going to be a smooth process but I guess not

I've been having weekly trouble updating my payment account on this app as a Fair Share driver. I've been having trouble using the app for 2 months now..

Awful and terrible experience. Billing doesn't talk to the rest of the company so if you return your car you will still get calls and bills 3 months after you return your car.

My friend told me about this app since I don't have good credit yet. I was surpirsed how easy it was... there was ZERO paperwork. When I got to the dealership

Although the car took 5-7 days to arrive Josie and the team were extremely helpful and considerate of my time and the inconvenience the delivery service brought with the delays.

400. I also added in the fair insurance excess wear & tear protection and additional miles (2500 extra for a total of ******* annually) for a monthly total of approximately $372. I was approved within an hour and waited about another 30 minutes for Fair to verify with the dealership that my car was still available and ultimately ready for pickup. Soon after the confirmation I selected a time for pickup (same day at 6pm) and was quickly sent a confirmation via email and the app with a contact person at the dealer ship. I got on the app to ask fair a few questions via chat about billing and logistics of my car pickup. The associate (Emily I think) was very knowledgeable thorough and helpful. I also the dealership to verify with my contact person that the car was ready for pickup. I was told that the car was ready and could be picked up even sooner (which was about 3pm). I got a ride to the dealership and everything was ready to go. No issues other than I had to wait about 30 minutes for them to finish up a smog certification. As a courtesy

It shows you almost every car near you for exactly what you want. But it doesn't show the full price of the vehicle or how long you will be paying for the car. It doesn't make sense at all.

I reserved a car to rent online. I put deposit. But I didn't get a car for a week. They keep put me on holding. My question is If you don't have a car to rent

I was interested until I had to give my drivers license just to access the app. I don't want to give personal information up until I know I want to do business with a company.

Supposedly after running a soft credit check they choose cars within your price range. After adding insurance (roughly $70 a week) and excess wear and tear ($6 a week)

They are worse then a dealership don't do it. They checked my credit without my permission. The minute you open the app till it asks your your your ID it checks your credit and I'm reporting this

The employees of Fair at the Oakland lot are nothing short of amazing. The customer service is out of this world and the Fair representative Fred is great

I had the great service ever with this new location thank you so much for the service And thank you for tanner for helping me out it was great service?

Don't do it. I signed up + yes it was easy to get a car. But when I went through a hit + run accident. My own personal insurance (Gieco) was on it with resolving the issue

K in Atlanta was great she really helped me out with my specific needs!? This sporty focus actually is great never thought I would get a car with alloy rims and a sunroof... I really lucked out!