• Fair

Fair

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Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fair most frequently mention phone number, worst experience, and credit check problems. Fair ranks 51st among Autos sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    4
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How would you rate Fair?
Top Positive Review

“The Uber Way!”

Adam K.
7/1/19

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Top Critical Review

“Wait”

Michelle J.
10/27/19

Seemed like a good deal a month ago but after the 300%+ increase in start payments in the same way creditors sense red flags when one person applies and/or obtains multiple new accounts/debts in a short amount of time bc they could already know they're dying (for example LOL) so whatever I wonder what Fair is preparing for!?"

Reviews (848)

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Reviews that mention popular keywords

customer service (135) phone number (18) drivers license (15)
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Mike G.
California
1 review
0 helpful votes
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June 6th, 2019

Wow I'm really smh at the reviews! Glad to have a preview of the business tactics b4 signing up! Thanks.

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Nicole P.
California
1 review
0 helpful votes
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December 7th, 2018

Asked me my information as soon as I downloaded it. Couldn't even look at the actual app. No thanks!

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Mark L.
California
1 review
0 helpful votes
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May 12th, 2020

This car "leasing" contract is honestly one of the sneakiest things I have ever been a part of. Moreover

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Steve T.
California
1 review
0 helpful votes
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January 4th, 2019

Installed because looked great. Immediately deleted because you need to provide phone number address SSN. WHY?!?!?! Waste of time!

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Robert W.
California
1 review
0 helpful votes
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October 2nd, 2018

This is the best thing since sliced bread! Hats off to the innovative team who dreamed this up. A million thank you s.

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Linda L.
California
1 review
0 helpful votes
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April 1st, 2019

It's an amazing app get way to lease but you have to pick a good dealership that keeps there cars up to date.

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Bill A.
California
1 review
0 helpful votes
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January 17th, 2019

Please fix app! I am attempting to sign into fair through Uber partner portal and it's giving an error message. Please fix ASAP

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Sandra F.
California
1 review
0 helpful votes
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April 11th, 2019

It takes too long to check vehicle availability and that does not show best business practice. If the vehicle is on the platform

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Michelle S.
California
1 review
0 helpful votes
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August 31st, 2019

I love this partnership with Uber! Really helps college students with no car get on the move making big money! Great service at Lawndale with Damon

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Patricia T.
California
1 review
0 helpful votes
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September 7th, 2019

David Evans from Lawndale has great customer service. Always a quick and easy process. And cordial with care

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Sharon X.
California
1 review
0 helpful votes
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July 6th, 2018

Is there a way to "browse" cars before inputting my license information? If I go to a dealership or shop on line I can look at vehicles

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Jack B.
California
1 review
0 helpful votes
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January 2nd, 2019

Fair is an awesome app. Makes it so easy to get a vehicle without being committed to high interest rates and quick vehicle depreciation. I love it

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Brenda M.
California
1 review
0 helpful votes
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March 15th, 2019

The team here at Fair Oakland was very helpful. Unfortunately there was a very high demand on cars so the pick up process took longer than expected

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Adam X.
California
1 review
0 helpful votes
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January 23rd, 2020

I'm a returning customer but the app doesn't allow me to choose a car or speak to anyone it only lets me browse can someone please help

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Joseph Z.
California
1 review
0 helpful votes
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January 26th, 2019

It says my number can't be recognized by Uber when I tried to sign up and it also said that I already had an Uber account... help!

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Paul J.
California
1 review
0 helpful votes
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November 29th, 2018

Honestly people y'all have a better chance going to dealer getting the car you want an not have to deal with app

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Andrew R.
California
1 review
0 helpful votes
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August 18th, 2018

From the get go it hasn't even allowed me to even hit the "let's go" button after I entered all my information.

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Anthony M.
California
1 review
0 helpful votes
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October 4th, 2019

Came into Claremont hub for some service in reference to my leased vehicle and Uber driver account and Rudy was patient

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Donna R.
California
1 review
0 helpful votes
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August 24th, 2018

I don't get how they expect to keep this business running for long. There has been three times that I have put an order in for a vehicle that I like

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Joseph L.
California
1 review
0 helpful votes
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September 10th, 2019

Damon is such a gentleman and I dealt with him twice already and I'm always satisfy. Can't be happier to rent from him. Thx

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Tom M.
California
1 review
0 helpful votes
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November 14th, 2019

So far my experience doing business with fair has been excellent. I will definitely keep doing with them for a very long time. Thanks a lot

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Texas
2 reviews
0 helpful votes
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November 16th, 2020

I love these products are anmazing good arivel time. Works great product was in amazing condition. I will order from them again.

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Paul W.
California
1 review
0 helpful votes
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February 9th, 2019

Not sure if my review is accurate as I have not fully investigated... I am interested in knowing more (mainly pricing)

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Cynthia T.
California
1 review
0 helpful votes
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September 24th, 2019

I came to Fair today and I met one of the greatest guys ever! David Evans was extremely resourceful and polite

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Steven J.
California
1 review
0 helpful votes
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December 28th, 2018

Id like to be able to filter pickup and dropoff spots for only cars within a certain amt miles away.

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From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.

Business History

Headquartered in Santa Monica, Calif., Fair launched in August 2017 as an app-based digital leasing platform for pre-owned vehicles. Since then, the Fair app has been downloaded almost 4 million times and the company has grown into the world’s leading used car leasing platform, serving customers throughout California and Florida.

Company Representative

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Michelle W.

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