• Fair

Fair

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Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fair most frequently mention phone number, worst experience, and credit check problems. Fair ranks 50th among Autos sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    4
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How would you rate Fair?
Top Positive Review

“The Uber Way!”

Adam K.
7/1/19

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Top Critical Review

“Wait”

Michelle J.
10/27/19

Seemed like a good deal a month ago but after the 300%+ increase in start payments in the same way creditors sense red flags when one person applies and/or obtains multiple new accounts/debts in a short amount of time bc they could already know they're dying (for example LOL) so whatever I wonder what Fair is preparing for!?"

Reviews (848)

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Reviews that mention popular keywords

customer service (135) phone number (18) drivers license (15)
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Donna V.
California
1 review
0 helpful votes
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August 7th, 2019

Good service I was greeted fast and all checked out in 15 minutes. Jeff Tina Bruce Brook and Justin all were very professional.

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Tony Z.
California
1 review
0 helpful votes
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May 24th, 2019

I had poor results with their customer service and ended up finding a guy named Rob through Hyrecar out of San Diego that I dealt with and the situation turned out way better

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Sam Z.
California
1 review
0 helpful votes
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December 11th, 2018

They store your drivers license on file as a signature. Can't find a way to remove my license from their system and delete my account!

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Helen O.
California
1 review
0 helpful votes
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November 26th, 2019

Thank you to David from Lawndale. Every time I come to get car he helps me all the time even though English is not my first langauge.

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Sharon I.
California
1 review
0 helpful votes
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September 29th, 2018

I live 5 miles out of Denver but can't use this app. They need a Denver address. This is ridiculous.

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James H.
California
1 review
0 helpful votes
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July 20th, 2019

This is a great idea for a business but with no search parameters for things that I want (manual trans

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Mike O.
California
1 review
0 helpful votes
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August 6th, 2019

Bruce Jeff and team made it easy to pickup my fair vehicle to uber. Excellent customer service and good people!

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Karen F.
California
1 review
0 helpful votes
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May 1st, 2019

The people who work for Fair made all the difference when a challenging situation arose with the return of my car. Matt Dowley

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Tony V.
California
1 review
0 helpful votes
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August 20th, 2019

Great first experience. Mayra helped me out got me set up with my app and even executed me to get into the car that I liked. Thanks Mayra!

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Brenda Q.
California
1 review
0 helpful votes
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November 16th, 2017

Good idea. More freedom than a traditional lease and good variety of cars. Hope they expand to other cities to recommend to my friends.

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Jeff W.
California
1 review
0 helpful votes
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February 21st, 2019

After my sports car died in November I was out of a car until a friend told me about Fair. Long story short I wound up with a Hyundai Veloster and I love It! Use promo Code 4AXDD6YS for $100 off!

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Janet S.
California
1 review
0 helpful votes
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September 4th, 2019

I came late after work to see if I cane get a car Charlene was nice enough to take care of me and give me a really nice car. Thanks fair awesome job

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Thomas E.
California
1 review
0 helpful votes
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February 21st, 2018

I have high hopes for Fair. The language in the app is different- im speaking about the start payment

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Richard Q.
California
1 review
0 helpful votes
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August 28th, 2019

It was quick and fast very simple. Jeff and staff tim Justin and shawn were very helpful. Great way to drive for Uber.

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Maria C.
California
1 review
0 helpful votes
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May 31st, 2019

After reading these reviews I will not even open this app. I think this company has work to do before I get involved.

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Andrew P.
California
1 review
0 helpful votes
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April 2nd, 2019

Major ShouTout to the UBER Fair team in West OaklandKeyana for her consistent exuberance and reassuring energy my brotha Frederick for holding it down whether it be my concerns anguishes questions and all; solid Team Player. Wouldn't be FAIR if it wasn't for these individuals right here all by which

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Jeff N.
California
1 review
0 helpful votes
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August 30th, 2019

I had a phenomenal time being helped by Tim and Sean great customer service it was a fun time simple process and overall a good experience

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Helen G.
California
1 review
0 helpful votes
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June 15th, 2019

I tried to reach out to Fair in order to find a resolution to an ongoing problem I have- the live support literally responded once and ended the chat

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Bill C.
California
1 review
0 helpful votes
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February 19th, 2018

I try most new startups and because good old lease on the new car will cost me twice as less money as it cost me here."

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Michael W.
California
1 review
0 helpful votes
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December 12th, 2018

Seems cool but You have to give them a lot of information up front just to look. I don't want to give you my info yet.

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James C.
California
1 review
0 helpful votes
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February 19th, 2019

You guys would probably get more customers if you lets everyone get insurance through fair. Just a tip

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Martha W.
California
1 review
0 helpful votes
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September 8th, 2020

I was so very apprehensive about this concept. I'm very happy with the service. Credit check was smooth

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Dan J.
California
1 review
0 helpful votes
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February 12th, 2019

Very enjoyable experience Cassie and joe were extremely helpful was in and out of dealership in a jiffy

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Kathleen X.
California
1 review
0 helpful votes
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November 24th, 2017

Fair is so easy to use and a great and accessible way to rent cars! Just rented my first car through Fair

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Nick T.
California
1 review
0 helpful votes
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January 30th, 2019

The process was seamless and the only frustrating part is Not having a phone contact and address for picking up the car.

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From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.

Business History

Headquartered in Santa Monica, Calif., Fair launched in August 2017 as an app-based digital leasing platform for pre-owned vehicles. Since then, the Fair app has been downloaded almost 4 million times and the company has grown into the world’s leading used car leasing platform, serving customers throughout California and Florida.

Company Representative

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Michelle W.

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