• Fair

Fair

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Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fair most frequently mention phone number, worst experience, and credit check problems. Fair ranks 459th among Autos sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    4
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How would you rate Fair?
Top Positive Review

“The Uber Way!”

Adam K.
7/1/19

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Top Critical Review

“Wait”

Michelle J.
10/27/19

Seemed like a good deal a month ago but after the 300%+ increase in start payments in the same way creditors sense red flags when one person applies and/or obtains multiple new accounts/debts in a short amount of time bc they could already know they're dying (for example LOL) so whatever I wonder what Fair is preparing for!?"

Reviews (848)

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Reviews that mention popular keywords

customer service (135) phone number (18) drivers license (15)
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Nancy M.
California
1 review
0 helpful votes
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January 2nd, 2020

The new update is really bad and confusing please fix it bring back the old fun and easy version.

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Jack Z.
California
1 review
0 helpful votes
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March 11th, 2019

I have been trying since yesterday to sign up for a van. I found the one I want easily

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Helen C.
California
1 review
0 helpful votes
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November 23rd, 2018

So far using the application and the process that I had go through has been smooth and less hassle

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Christine D.
California
1 review
0 helpful votes
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December 6th, 2018

I truly hope this is the future of car buying! I picked out my truck. Went to the dealership

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John S.
California
1 review
0 helpful votes
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September 11th, 2018

No matter what I put in for search setting I get 0 results.

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Daniel B.
California
1 review
0 helpful votes
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November 1st, 2018

You guys made it easy for me to rent a car... thank you!

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John Z.
California
1 review
0 helpful votes
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August 5th, 2019

In and out in less then 10 min everything was explained very well

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Martha L.
California
1 review
0 helpful votes
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August 6th, 2019

Jeff Bruce and team had great process and took good care of me.

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Mark X.
California
1 review
0 helpful votes
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February 17th, 2020

I've been a Fair customer for years now. It's a great company. However

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Michelle K.
California
1 review
0 helpful votes
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January 26th, 2018

Will you guys be moving other states? We need you here in Wisconsin!

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Jack C.
California
1 review
0 helpful votes
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December 28th, 2018

I was attracted by the idea of little commitment to the car. However

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Virginia J.
California
1 review
0 helpful votes
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January 2nd, 2019

Had some issues with a few representatives and I saw some negative reviews

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Robert T.
California
1 review
0 helpful votes
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November 5th, 2019

No car options load on the main page of the app. Pls fix.

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Lisa K.
California
1 review
0 helpful votes
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February 5th, 2019

There is a credit check through transunion! So that's a bunch of lies

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Carol M.
California
1 review
0 helpful votes
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August 24th, 2019

Thank you fair you made the process so easy and fast definitely recommend

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Nicole D.
California
1 review
0 helpful votes
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November 5th, 2019

They ripped me off tried to charge me late and a terrible experience.

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Michael X.
California
1 review
0 helpful votes
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July 8th, 2019

Amy was amazing very beautiful very helpful she got me in and out and I appreciate her help.

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Margaret P.
California
1 review
0 helpful votes
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June 14th, 2018

I had the best experience thanks to a representative by the name Nola. I was having some difficulty

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Anthony S.
California
1 review
0 helpful votes
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June 2nd, 2019

How is it the future of car ownership if you never actually own the car? Other than that

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Janet K.
California
1 review
0 helpful votes
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August 1st, 2019

Jeff was very professional an took very good care of me while I was on the Fair lot.

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Kathleen L.
California
1 review
0 helpful votes
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July 21st, 2018

If you are looking to just get a car cause you need one this isn't a bad way to do so

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Cynthia P.
California
1 review
0 helpful votes
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April 29th, 2018

Thank you this type of car buying/leasing... A breath of fresh air!

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Steven I.
California
1 review
0 helpful votes
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March 8th, 2018

This app just needs more cars! This is a long time coming!

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Lisa D.
California
1 review
0 helpful votes
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July 26th, 2018

This is going to change the game like Uber did to taxis

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Chris W.
California
1 review
0 helpful votes
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September 20th, 2018

The app logged me out completely and won't let me back in

Sitejabber for Business

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From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.

Business History

Headquartered in Santa Monica, Calif., Fair launched in August 2017 as an app-based digital leasing platform for pre-owned vehicles. Since then, the Fair app has been downloaded almost 4 million times and the company has grown into the world’s leading used car leasing platform, serving customers throughout California and Florida.

Company Representative

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Michelle W.

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