• Fair

Fair

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Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fair most frequently mention phone number, worst experience, and credit check problems. Fair ranks 57th among Autos sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    4
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How would you rate Fair?
Top Positive Review

“The Uber Way!”

Adam K.
7/1/19

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Top Critical Review

“Wait”

Michelle J.
10/27/19

Seemed like a good deal a month ago but after the 300%+ increase in start payments in the same way creditors sense red flags when one person applies and/or obtains multiple new accounts/debts in a short amount of time bc they could already know they're dying (for example LOL) so whatever I wonder what Fair is preparing for!?"

Reviews (848)

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Reviews that mention popular keywords

customer service (135) phone number (18) drivers license (15)
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Pamela D.
California
1 review
0 helpful votes
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September 5th, 2017

Just got my second car with Fair! The experience is so easy

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James D.
California
1 review
0 helpful votes
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June 15th, 2018

Love this app! Getting the car took a little longer than expected

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Daniel F.
California
1 review
0 helpful votes
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September 22nd, 2018

Awesome concept that is disruptive... super happy with the deal and experience!

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Jeff X.
California
1 review
0 helpful votes
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September 29th, 2018

After downloading the app to see how this new car buying process worked

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Paul H.
California
1 review
0 helpful votes
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October 16th, 2018

Will you ever be coming to Nevada? I think this app is awesome just wish cars were available.

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Rebecca J.
California
1 review
0 helpful votes
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November 13th, 2018

Leased a little car for my mom who don't drive much and didn't want the debt

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Sam O.
California
1 review
0 helpful votes
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December 24th, 2018

Hello. I've sent an email a couple days ago. I'm very interested in you guys service

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Michelle M.
California
1 review
0 helpful votes
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January 25th, 2019

This is an awesome option if you are in need of a vehicle

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Tony L.
California
1 review
0 helpful votes
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February 15th, 2019

I wish we would have had more choices of vehicles to choose from.

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Donna B.
California
1 review
0 helpful votes
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March 5th, 2019

This review gets 2 stars because after waiting 4 days to get my vehicle

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Amy G.
California
1 review
0 helpful votes
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May 17th, 2019

Very user friendly app with valuable assistance available at the touch of a finger

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Mary U.
California
1 review
0 helpful votes
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July 12th, 2019

I'm very disappointed with the Fair company. After inputting my credit card info

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Steve K.
California
1 review
0 helpful votes
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August 3rd, 2019

Ann Jeff Brook and justin from fair were all very helpful.

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Lisa A.
California
1 review
0 helpful votes
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August 4th, 2019

Jeff Justin and brook provided incredible service! Thank you guys!

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Alex S.
California
1 review
0 helpful votes
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August 5th, 2019

It was a great experience. Thanks Jeff and the team. I really appreciate.

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Steve Q.
California
1 review
0 helpful votes
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August 11th, 2019

Haven't been able to use the app properly in two weeks. Support was a joke -_-

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Barbara C.
California
1 review
0 helpful votes
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August 13th, 2019

Easy and fast. Great service. Answered all my questions

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Virginia M.
California
1 review
0 helpful votes
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August 31st, 2019

I want to thank the Fair team for helping me they are fantastic! Come check out their cars!

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Sharon H.
California
1 review
0 helpful votes
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September 1st, 2019

Charlene helped out a lot I definitely enjoy the service.

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Christine P.
California
1 review
0 helpful votes
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September 11th, 2019

So Far loving the way fair works and their service

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Sandra Q.
California
1 review
0 helpful votes
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September 16th, 2019

I had no issue getting a car that fit my needs quickly.

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Michelle P.
California
1 review
0 helpful votes
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September 26th, 2019

I've used Fair Services in Glendale at the Americana. One of their outstanding employees

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Jessica M.
California
1 review
0 helpful votes
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April 13th, 2018

First rate service. They live up to each and every claim!

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Amy H.
California
1 review
0 helpful votes
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September 29th, 2018

Now my favorites are gone and search does not work at all

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Maria S.
California
1 review
0 helpful votes
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October 29th, 2018

So simple and convenient! Decent prices! Very obtainable!

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From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.

Business History

Headquartered in Santa Monica, Calif., Fair launched in August 2017 as an app-based digital leasing platform for pre-owned vehicles. Since then, the Fair app has been downloaded almost 4 million times and the company has grown into the world’s leading used car leasing platform, serving customers throughout California and Florida.

Company Representative

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Michelle W.

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