• Fair

Fair

Write a Review

Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fair most frequently mention phone number, worst experience, and credit check problems. Fair ranks 53rd among Autos sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    4
See all photos
How would you rate Fair?
Top Positive Review

“The Uber Way!”

Adam K.
7/1/19

I had lots of technical problems with the app. Background check took almost a month and already been approved months before this w both Uber and Lyft. Got my scheduled appointment and made deposit. Waited for appointment to pick up car

Top Critical Review

“Wait”

Michelle J.
10/27/19

Seemed like a good deal a month ago but after the 300%+ increase in start payments in the same way creditors sense red flags when one person applies and/or obtains multiple new accounts/debts in a short amount of time bc they could already know they're dying (for example LOL) so whatever I wonder what Fair is preparing for!?"

Reviews (848)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (135) phone number (18) drivers license (15)
Thumbnail of user sandrav308
Rebecca E.
California
1 review
0 helpful votes
  • Send Message
July 25th, 2019

Might as well just give them your entire information! They want every single thing

Thumbnail of user sandrab1567
Brenda T.
California
1 review
0 helpful votes
  • Send Message
September 1st, 2019

Jill did an awesome job helping me set-up the app and get car going. Also

Thumbnail of user anthonyz251
Kevin N.
California
1 review
0 helpful votes
  • Send Message
September 11th, 2019

Extremely easy to lease a vehicle. Look threw posting

Thumbnail of user alexo198
Donna K.
California
1 review
0 helpful votes
  • Send Message
October 18th, 2019

Jack at the Irvine lot helped me out He is perfect

Thumbnail of user adamo190
Jennifer P.
California
1 review
0 helpful votes
  • Send Message
December 30th, 2019

Payment glitches every week. Maintenance provider changed

Thumbnail of user anthonye456
Dave V.
California
1 review
0 helpful votes
  • Send Message
June 18th, 2020

I've had a pleasure of talking to Andres from fair today not once but twice

Thumbnail of user lauraf508
Kathleen U.
California
1 review
0 helpful votes
  • Send Message
October 8th, 2019

Todo fue muy rápido y hasta la fecha nada de montos ocultos. Me gustaría saber cómo es el proceso de devolución del vehículo!

Thumbnail of user jamesw2509
Barbara T.
California
1 review
0 helpful votes
  • Send Message
July 15th, 2020

Excellent customer service experience via Andres Q.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.

Business History

Headquartered in Santa Monica, Calif., Fair launched in August 2017 as an app-based digital leasing platform for pre-owned vehicles. Since then, the Fair app has been downloaded almost 4 million times and the company has grown into the world’s leading used car leasing platform, serving customers throughout California and Florida.

Company Representative

Thumbnail of user michellew641
Michelle W.

How do I know I can trust these reviews about Fair?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fair?