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Fairy Glen has a rating of 4.4 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fairy Glen most frequently mention shopping experience, customer service, and free shipping. Fairy Glen ranks 61st among Gifts sites.
I ordered 4 book fairies on 4/11/20, I have received no update or correspondence of any kind and it is now 5/15/20. My correspondence went to a wrong email so it's hard to respond when you don't receive the email. Joe the owner got back to me promptly the next business day and fixed my issues. One of the items I ordered is out of stock and back ordered. The other three are on there way. Very pleasant and courteous over the phone and I do love their products. Thanks Joe
This is a bad company that refuses to offer fair customer. I ordered a $70 statue that was defective to ask for a replacement and was told they're all the same, even though the photo on the website had been beautiful. Meanwhile, a second statute arrived that I had ordered, the same model, and it was perfect -- just like the photo. I called again, talked to the owner, and was told I would have to pay for return shipping of the bad one, and IF he was able to work something out with the manufacturer, MAYBE he could "do something about it." It would cost me a fortune to mail back that heavy statue, and with not even any promise that he would replace it. This guy just wants your money. He could care less whether you're happy and if what he is selling is quality.
Happy with service not to mention great products, service and followup was timely. First time ordering from this website
Website had lots of items to choose from. Item was as described. The only reason I didn't give it 5 stars was because I ordered it 12/24 & received it 1/23. I was never notified about the delay. I had to call & they then told me it was on backorder. Luckily I didn't need the item until February.
I Ordered Two Witches Cauldrons On 10 Nov. 2020 Order #FG-*******. And Its 23 Jan. 2021 And They Never Arrived. They Where A Xmas Gift. So Please Send Them Or Refund My Money.
ABSOLUTELY BEAUTIFUL. I HAVE NEVER SEEN SUCH DETAIL. THE TOPPER IS A MAN HOLDING A FAIRYISH, LONG DRAPING ATTIRED MERMAID. INCREDIBLE, THANK YOU, IT'S EXACTLY WHAT I ENVISIONED.
I love shopping with Fairy Glen. Their service is very good and the merchandise is great. I shop this sight for collectors in the family.
I received the item very quickly and in perfect shape. Fairyglen is a very trustful company to order from.
My package arrived exactly as described. It was more beautiful in person. My Mom loved it. The Shipping was fast to.
This was the first time I ordered from this website. The items I ordered for a wedding shower were excellent! Very pleased!
A good company to do business with. Fast, secure shipment. No disappointments. Very satisfied. Quality products at reasonable prices.
Hey:)
Great service
Would definitely recommend you guys to freinds and family.
Was so happy for the puzzles and the book.
I received the product. It came as expected. I have not opened it yet as it's gift for Christmas
It was perfect and exactly as ordered. It arrived promptly.
Awesome design. Amazing quality. Quick delivery. Would highly recommend.
Looked just like picture. Came very quick. It was a wonderful addition to my collection.
The excalibur trinket came just as pictured and arrived quickly.
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