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FairyWigs

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Overview

FairyWigs has a rating of 1.9 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FairyWigs most frequently mention human hair, and credit card problems. FairyWigs ranks 265th among Wigs sites.

  • Service
    17
  • Value
    17
  • Shipping
    17
  • Returns
    15
  • Quality
    16
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How would you rate FairyWigs?
Top Positive Review

“Customized completely according to my requirement”

Willian S.
3/25/16

Wow, therere so many negative comments about fairywigs. Am I the lucky one? May be. Anyway, Im very satisfied with my new wig. It was customized completely according to my requirement - chin length, no bangs, sun kissed hair color.

Top Critical Review

“Bad Experience”

falaja a.
4/29/14

Bad Experience March 20,2014 purchase wig(at least I thought). March 21,2014 monies deducted through paypal account. They were not able to fill my order request and insisted that I pick another color or wig. Did not. Informed after the fact that it takes 30 days to make the wig. I'm under the impression that the wigs are in stock. As of May 29,2014 have received many e-mails regarding refund but, not the money. I fear all is loss. This is what we get for opening the doors to doing business with China. I tried talking with the State Department, what a waste. Good luck!

Reviews (117)

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Reviews that mention popular keywords

hair (38) not buy (11) customer service (5) not order (10) this company (21) this site (15) web site (3)
Thumbnail of user falajaa
Pennsylvania
1 review
10 helpful votes
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April 29th, 2014

Bad Experience
March 20,2014 purchase wig(at least I thought). March 21,2014 monies deducted through paypal account. They were not able to fill my order request and insisted that I pick another color or wig. Did not. Informed after the fact that it takes 30 days to make the wig. I'm under the impression that the wigs are in stock. As of May 29,2014 have received many e-mails regarding refund but, not the money. I fear all is loss. This is what we get for opening the doors to doing business with China. I tried talking with the State Department, what a waste. Good luck!

Thumbnail of user sherryt7
California
1 review
1 helpful vote
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March 31st, 2016

Took me a month to get it. Wish I had read reviews and known they were located in China. Wig look like a dead animal sitting on top of my head. I ordered a large cap and got one that fits top crown of my head. So many colors in it, looks like something you would buy in a Halloween costume shop. I do not know what it is made from. All I can say with any certainty is IT IS NOT HUMAN HAIR. There are thick bunches of black hair (with wine colored hue) right in middle of blonde colors. None of the hair looks close to real; more like plastic. And none of the color are blended. There are big chunks of various colors that should not be on same wig.

This is just a disaster! I did not even get the style I chose (Lisa Rena). Doubt seriously they really have any styles at all. I would not even attempt to return this. What an expensive lesson! These people (Fairy Wigs) are criminals!

Never again will I order something outside of the United States.

B E W A R E!

SHERRY Y. T.

Thumbnail of user rf26
Louisiana
2 reviews
17 helpful votes
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December 6th, 2014

Like most of these reviews, my experience with this company was a disaster. The wig I finally received was awful. Did not resemble what ordered at all plus there was a huge indentation at crown. Sent pics to no avail. Customer service is non existent & shameful. Y stylist confirmed it was worst she'd ever seen & I can't possible wear it (or even give it away). It went in the trash, just like my $. This company is rip off & scam.

Thumbnail of user jenniep19
Massachusetts
1 review
1 helpful vote
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June 29th, 2020

The wig they gave me had this weird white plastic on the parting of the wig. It does not match my natural scalp, and I can't take the plastic out. The wigs I ordered were completely different from the ones online in the pictures. I emailed them for a refund because this companies phone number doesn't work. Their phone number is supposedly from New York, the same with their address.*******600, 2182 Broadway Manhattan, New York ******* the exact address) But despite this claim, it had chinese characters on the packaging address meaning that they LIED. This is a total scam, please do not buy from them.

Thumbnail of user fedu8
Virginia
1 review
2 helpful votes
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March 25th, 2016

Do not make the same mistake I made. Please order from USA and a company you can at least contact. After 7 emails with no response I have decided to right this review. I received the wrong wig. It was a simple mistake I am sure of it. Just refund or exchange my item. No response, really? Who does this?

Thumbnail of user melb29
Florida
1 review
13 helpful votes
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January 14th, 2015

This was a complete and utter rip off. The hair came very
Quickly and that should have been my first clue. As I followed the
Progress it was getting "custom made" very quickly. I get it in about
A week or less and it was nothing like the picture, which leads me to
Believe that the reviews on this website are fake. Had the feeling
But didn't listen. Lots of hair on the wig, going everywhere. Not
Tailored. Scam, Run! They changed my review

Tip for consumers:
At your own risk, they changed my review ratings on their website. I would not even give them 1 star if I didn't have to, to get on here.

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Value
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Thumbnail of user lisas349
South Carolina
1 review
4 helpful votes
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December 13th, 2016

This place is horrible! Do not buy from them. I purchased 2 wigs that I need to trash. It took me more than 2 months to receive one of the wigs. When I finally received the other it was the wrong color and neither wig looked anything liked the picture. Then, it took me another 2 months to contact someone about exchanging the darn thing with no help. I am out of almost $500.00 and I have a disorder. I am disabled. This was very sickening to have loss my social security money this way.

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Value
Shipping
Returns
Quality
Thumbnail of user joanns13
California
1 review
10 helpful votes
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January 5th, 2015

I ordered a wig from this company and used my credit card because it offers fraud protection. After 3 days, the order said payment was pending even though the charge showed up on my credit card statement so I cancelled the order successfully and received a conditional credit. A month later Fairy Wigs has yet to process a credit and says Pay Pal is holding up the credit. How can this be when I didn't use Pay Pal in the first place? This company is totally crooked! Don't order from them.

Tip for consumers:
Thie company is totally crooked!

Service
Value
Shipping
Returns
Thumbnail of user mryannh
California
2 reviews
14 helpful votes
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March 13th, 2014

Scale from 1-10 a negative 100%. I won't even give this company a star. Fairy Wigs is a scam company. I paid for a wig back in January 2014 and as of 3/13/14 still have not received it. Today they sent me 2 copies of delivery tickets that one went to Vienna and the other don't know where it is, I live in California. I have requested 3 times for a refund and they have take no action so I went to Paypal for a settlement.
Don't do business with this company unless you don't care if you get ripped off

Thumbnail of user vondal
New Jersey
1 review
18 helpful votes
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December 13th, 2014

I am a hair stylist, I bought two wigs for my sister, these are the cheapest looking wigs, and like others have stated, look nothing like the picture, and the quality is Halloween wigs. Like you would buy for trick or treat, trust me its a trick! These wigs should cost no more then twenty dollars, they are garbage, save your money. And I did everything they said to get a refund. They said no, it was the right color therefore your stuck with it.

Tip for consumers:
Go to another site, sty away from this company

Thumbnail of user sandrap23
South Carolina
1 review
23 helpful votes
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October 2nd, 2014

Do not order from this site. It is a fraud setup. They ship these hideous wigs out of Japan and lower the price to get them through customs and then charge you an absurd amount. They advertise that you can return them in 7 days but they keep giving you the run around until the 7 days is up. I am reporting this site to the FTC and FBI.

Thumbnail of user melissac28
Florida
1 review
14 helpful votes
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January 9th, 2014

I would give it ZERO stars if I could! I purchased a wig from Fairywigs. The wig I received looks NOTHING like the photo. You are unable to style it similar to photo because the base of wig shows! They also gave me the runaround to return and will not pay for shipping which is more than $50.00! Site is a scam! Wish I had seen these reviews before ordering mine as they are TRUE!

Thumbnail of user isabellex
California
4 reviews
7 helpful votes
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February 9th, 2014

Much appreciated and I have to say that I am very impressed with your team's customer service! No matter with whom I have been in touch, the response was always prompt and 100% satisfying.
Please forward this email to your supervisor / Management as exceptional customer service is very difficult to find these days.
Your team is providing fantastic support at all times!
Thank you very much!

Thumbnail of user willians4
KR
2 reviews
1 helpful vote
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March 25th, 2016

Wow, therere so many negative comments about fairywigs. Am I the lucky one? May be. Anyway, Im very satisfied with my new wig. It was customized completely according to my requirement - chin length, no bangs, sun kissed hair color.

Thumbnail of user alicel15
California
2 reviews
4 helpful votes
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July 20th, 2013

Always my first stop for the latest hair and beauty styles! On both their website and Facebook they keep you up to date, with excellent how-to guides, a great range of products and above all, prices to suit all budgets! I couldn't recommend fairywigs Hair World any more highly!

Thumbnail of user annk15
Georgia
1 review
13 helpful votes
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December 1st, 2014

I ordered a custom made wig sized to my large head. What I got was something that might fit a petite Chinese woman. It had no apparent style at all. I should have known better and Googled them first. As to the positive reviews on here? I am quite sure they are fake. This is obviously a scam and they sure scammed me.

Thumbnail of user lanak1
California
1 review
13 helpful votes
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March 16th, 2015

Received the wig and was astonished at the poor quality and misrepresentation of this product. The style was a chopped up version of what was shown in photo. Color sample shown looked like a highlighted deep red and ended up being dark brown with large splotches of a weird orange color. Tried having it styled and found it hopeless. $150. Lesson learned. Check out company before ordering - do not buy from China. If it sounds to good to be true it usually is. Will be filing a complaint with the Consumer Protection Agency. FRAUD!

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Value
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Thumbnail of user amyh55
Wisconsin
1 review
14 helpful votes
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December 6th, 2014

What would it feel like, your head is bald, you spend hours deciding on a wig, you finally find one, very excited. Its for your bday. It comes in jan.! There is no explanation. It is a disasterous company. Its a fraud. Bull$#*! company. For the 1 that had good luck, order again. Plus. Mine was to be a full wig, pretty color, what i received was like part of a animal fur. It was a partial wig. I payed well over 300 for human hair. Joke scam. Run like hell.

Thumbnail of user anac8
California
5 reviews
16 helpful votes
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July 13th, 2013

Ewww sorry to hear that lady. I saw this site 2 days after i finally placed my order and I was like ohh my god! But thank fully we did get my order in the mail without a delay and the wig was also very beautiful. I hope u got your wigs too by now.

Thumbnail of user bent250
California
1 review
0 helpful votes
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January 12th, 2015

It is glad to received my order, exceed my expect. I went to a hairdresser to have the bangs trimmed and they were very impressed by the quality of the wig. It brought a good mood for me, thanks a lot! I think the next time I will still choose wigs from fairwigs.

Service
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Thumbnail of user tuulap
Canada
3 reviews
19 helpful votes
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November 28th, 2014

Horrible, horrible company, save your money and don't buy from them! I ordered a wig, what I received didn't resemble the style or colour even closely. They made a mistake but I had to pay for return shipping of 81.00! They were supposed to make me a new wig but didn't even start on it till I followed up with them, then they took a month to produce it, they stated they wanted to make a wig I would be happy with, good god, when it arrived there was not enough hair in the wig to cover the seams on the cap! It's a joke and again not the right colour or style! I give up and will consider this a very, very expensive lesson, I can't afford to pay another 81.00 to return it again. Fairywigs is a rip off and they are simply out to rob customers! DO NOT BUY FROM THIS COMPANY

Thumbnail of user tannist
Canada
1 review
11 helpful votes
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May 10th, 2015

For some reason, I cannot get rid of the 1 star on the review…. I don't think it deserves even one!

I asked the company how to get the wig exactly as shown in the photo……It looks nothing like it! The colour is totally different, and they told me I used the wrong number. I used the colour number they advised me to, and now they will not give me a refund. I ordered an expensive wig, because they advertised a 2 week return period.

The last I have heard, they will only give me 10% discount on my next purchase! Next purchase?! Yeah, right!

Please learn from my mistake, avoid this chinese company! Like, the plague!

Thumbnail of user anglef
California
1 review
0 helpful votes
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January 12th, 2015

I love my new wigs so much and I can't find any words to express my feelings. To be honesty, I never hope that I can receive so lovely wigs, I bought it just for the love when I saw the picture. Thank you for the beautiful wigs I bought.

Service
Value
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Returns
Quality
Thumbnail of user bessg
Texas
1 review
3 helpful votes
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May 31st, 2015

I ordered a wig from Fairy Wigs and was sent pictures that were nothing like the picture on their site. They made adjustments before sending it but it was still off the mark. I requested that they make a more simple bob style, hoping it was be right. What I received was not a bob and the hair used was wavy. The quality of the hair was actually superior hair. I was offered a $10 discount to have the wig cut properly. I demanded a $20 discount because that's what it would cost me to have it cut. They refunded the $20 per my request. I have received numerous compliments on my wig. People find it to look very natural. However, be aware that their color chart is very off. I was very disappointed when I attempted to write a review on their site and it would not accept anything less than 5 stars. Because they worked with me to make my experience right and the good quality of the hair I'm giving them 3 stars. My problem resolved with a couple of phone calls.

Thumbnail of user janeb81
KR
1 review
1 helpful vote
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April 5th, 2016

I seldom shop online for I dont know what type of quality Ill get. But shopping here is very easy and I can trust fairywigs when I bought #******* - the short straight capless Indian Remy hair wig - I really love it.

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From the business

We are based in Beijing, the capital of China. Boasted of our well-equipped factory and working with internationally trusted shipping partners such as DHL, TNT and EMS, we provide the very best online shopping experience to our customers. Our products have been renown all around the globe.
We are a professional online wig store and have been in the business for the last 3 years. With thousands of customers around the globe, we are one of the largest online wig store. We provide fast and reliable services via email, messages and phone. We specialize in custom orders for wigs of all kinds.

Company Representative

Thumbnail of user xuel
Xue L.
CEO
Started the company in 2012 and pioneered in the field of e-commerce. With an extensive background in the field of e-commerce, she has been leading the company to greater heights ever since.

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