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  • FairyWigs

FairyWigs

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Overview

FairyWigs has a rating of 1.9 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FairyWigs most frequently mention human hair, and credit card problems. FairyWigs ranks 265th among Wigs sites.

  • Service
    17
  • Value
    17
  • Shipping
    17
  • Returns
    15
  • Quality
    16
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How would you rate FairyWigs?
Top Positive Review

“Customized completely according to my requirement”

Willian S.
3/25/16

Wow, therere so many negative comments about fairywigs. Am I the lucky one? May be. Anyway, Im very satisfied with my new wig. It was customized completely according to my requirement - chin length, no bangs, sun kissed hair color.

Top Critical Review

“Bad Experience”

falaja a.
4/29/14

Bad Experience March 20,2014 purchase wig(at least I thought). March 21,2014 monies deducted through paypal account. They were not able to fill my order request and insisted that I pick another color or wig. Did not. Informed after the fact that it takes 30 days to make the wig. I'm under the impression that the wigs are in stock. As of May 29,2014 have received many e-mails regarding refund but, not the money. I fear all is loss. This is what we get for opening the doors to doing business with China. I tried talking with the State Department, what a waste. Good luck!

Reviews (117)

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Reviews that mention popular keywords

hair (38) not buy (11) customer service (5) not order (10) this company (21) this site (15) web site (3)
Thumbnail of user violaj1
New Hampshire
1 review
13 helpful votes
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February 20th, 2015

Anyone associated with fairywigs i feel condones their behavior. I will not spend money with paypal or alibaba etc., that ssociates with them. Took my money from credit card but never delivered my product. Refused to respond to emails. Sfsgddg? You

Tip for consumers:
don't do it

Thumbnail of user wandaf6
Maryland
1 review
4 helpful votes
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July 24th, 2015

Hello,
I had the same problem with this company. Wig looked nothing like the wig I ordered. The wig was a choppy hair cut and poor quality hair. Contacted Customer Service 3 times before someone named Serena responded to my email. Asked me to take pictures of the wig from different angles and email to her. After doing so she told me I couldn't get a refund, and offered me $10.00 off this order and 10% off of a future order. I will not be ordering anything from this place again. BIG SHAM! I didn't know the place I was ordering from was in China. Had I known this I would never had ordered in the first place.

Tip for consumers:
Do not order from this site. SCAM! RIPP OFF!

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Value
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Thumbnail of user emmas38
California
1 review
10 helpful votes
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September 18th, 2014

I ordered a short straight wig of Rihanna's hairstyle one month ago. And like it very much. I have worn it for several times and it still looks the same as the first moment I saw it. It feels good and I really love it. I'll buy another long wig for a change.

Thumbnail of user lindas130
California
2 reviews
13 helpful votes
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January 22nd, 2015

RUN... Yes, dummy me, I did not look up reviews BEFORE I bought! Saw the Ad on Facebook. It is NOTHING as the pic or promises. I have done everything they asked, pics and all info to get my full refund. NOW they are only willing to give me 10% back and keep the wig. OR I have to send it back and they will send a NEW one. BTW, it's $80 to send it back! I do not want a new one or the one they gave me. I sent a a dispute to PayPal. Hoping they are helpful..

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Thumbnail of user kayciw
Canada
1 review
14 helpful votes
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January 2nd, 2015

If you look carefully, all the five stars reviews written have extremely bad grammar. They all look like reviews written by one person. I'm pretty sure those five stars reviews are fake and 99% written by the Chinese sellers from the fairywig website. Trust me.

Thumbnail of user queenv
TW
1 review
1 helpful vote
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December 17th, 2015

I am new to human hair wigs and once I researched for blonde human hair wigs, fairywigs name came in my eyes. I put my order immediately and I received my wig and I absolutely LOVE IT! I ordered a second wig last night! I can't wait to get it an only hope it's as nice as my first wig I bought from you!

Thumbnail of user afsanb
Canada
1 review
18 helpful votes
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June 17th, 2014

I bought a wig from this site, i didn't received what i ordered. The wig they sent me was looking very funny. I sent them the picture of the wig and they accept to return it. But they asked me to pay for their shipment, they charged me $30 USD, to ship the defect wig and i paid $89 USD to return back the wig.
DO NOT buy from them, i am trying to sue this site through paypal.
STAY WAY from this site, they are night mare

Thumbnail of user almad7
Connecticut
1 review
6 helpful votes
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December 10th, 2014

I ordered the Jennifer Garner Short Wavy Lace Front Human Hair Wigs. I was very apprehensive since I did not read the reviews until after i completed the order. I received my wig on yesterday and was a little concerned after I opened the box. I expected to see the wig styed as ordered. However I am a hair stylist and saw right away that I had to style the wig myself. The style is there you just have to create it. I am extremely happy with my product. If you don't know how to do it take it to a wig stylist. Geat product!

Tip for consumers:
Don't go by what it looks like when you open the box, wait until you have some one who is a hair stylist help you. You might be thowing a way a good product and money. It is very difficult to order a wig on linesometimes unless you are familiar wiyh the company, some wigs may look good on others but are not suitable for your face, style, size etc.
I reccomend this sight as a good sight. and I am very pleased with the product andservice as well, You just have to know what you want. I Will add ph

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Thumbnail of user janem31
New York
1 review
11 helpful votes
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March 4th, 2014

Fairy wigs is a scam. Very deceptive and dishonest. I waited over 1 month for a wig which I paid $150.00 for. The wig was not the one which I ordered, and Selena refused to refund. Please stay away from this company, you can find a wig for 10x less for a more reputible company. Again do not throw away your money. Fairy WiGS IS A SCAM..

Thumbnail of user pattin3
Utah
1 review
8 helpful votes
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May 30th, 2015

I've already posted my review about this JOKE of a company. I was just reading some of the MANY other reviews and I definitely agree with the other people who've pointed out that any of the "good" reviews on here are written in very poor English. Just like the email I received from an employee of Scarywigs. Obviously they have to make up good reviews and post them because nobody else is going to give them a good review. One of the comments I just read said " To be honesty, I never hope that I can receive so lovely wigs:". Wow. You'd think that with all the $ they're making by ripping people off they'd invest in some ENGLISH LESSONS. I just have to laugh at their pathetic attempt to save face. You people are going to be SHUT DOWN!

Thumbnail of user cindys47
New York
1 review
18 helpful votes
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February 9th, 2015

Glad I read these comments. Won't be ordering from this company. And I have to laugh... all the 5 star reviews were obviously written by non English speaking individuals.

Thumbnail of user devr2
Canada
1 review
14 helpful votes
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March 29th, 2014

Scam site. From china not worth the trouble... They fool you into thinking they have the product in stock, you pay and wait like an idiot then you wonder when will they ship and find out it takes them supposedly 25 days to make a wig (it does not take more than a day) then since their time frame was crazy I tried to cancel my order as the time frame conveniently cancels out paypal protection. I called paypal they say dispute and then escalate ASAP... Also since they took their time to respond they claimed the window for full refund had expired so they were only offering a partial refund -70% FOR A PRODUCT THEY NEVER HAD MADE YET! So I am praying Paypal can get me my $300 back via claim. People STAY away from this despicable fraud site, criminals and thieves they should all burn in hell for exploiting people who need wigs :( I HATE them.

Thumbnail of user kenllyq
Massachusetts
1 review
1 helpful vote
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October 19th, 2015

Wow, I got the quality lace wig at discount price. Although it is cheap, it’s still constructed with quality human hair. I’ll buy more wigs from this wigs online store.

Thumbnail of user kendb
Hong Kong
1 review
1 helpful vote
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December 17th, 2015

The customer staff was so kind and fast at replying to all of my messages. She recommended me the Item ID: #******* which I did and love it. I want to thank you for that!

Thumbnail of user catherinep12
Georgia
1 review
14 helpful votes
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November 3rd, 2014

I too ordered a wig from this "so called" company from China, trying to save a few bucks, but like the others, was ripped off! The wig that ordered was so different to what I received that I contacted them, got an email from someone named Serena, sent pictures and everything, she offers me 5% discount on my next order! The nerve of that woman, like I would ever order from them again! STAY AWAY, I LOST MONEY TRYING TO SAVE MONEY!

Thumbnail of user darshela
Virginia
1 review
18 helpful votes
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April 18th, 2015

I, like an idiot read the reviews on THEIR website an thought, "Wow, great reviews, ok, I'll try them. MISTAKE! It took almost two months for me to get that Raggedy Ann wig and while I was waiting for it, they lied about it being shipped, made excuses and when I emailed (don't think about talking to anyone) that I was returning it, They said that I had to take pictures of the wig in certain positions and mail it back for a portion of what I paid for it! When I went back to their website and added an HONEST review and gave it 2 stars, it was CHANGED without my permission or knowledge to a 5 star review! I then modified my review in caps at the bottom to warn everyone about the switch in my rating. I just tried to log on their site and I CAN'T! Hah! Do you believe that. Oh, and my original review - it's gone! PLEASE STAY AWAY FROM THIS RACKETEERING GANG! Notice I didn't say company. From now on I'm doing more research before I buy from another country.

Thumbnail of user jewelln3
Michigan
1 review
11 helpful votes
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February 24th, 2015

I ordered a wig and it was not the one I ordered. Serena gave me all kinds of excuses, but will only refund 25% of the value. Please don't deal with this company.

Service
Value
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Thumbnail of user rachelm23
Florida
1 review
16 helpful votes
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February 1st, 2014

This woman "Serena" is the most dishonest person I have ever dealt with. Stay away from this site! I ordered a wig, she charged me and still until this date February 1,2014 has not refunded my money. I NEVER EVEN RECEIVED THE WIG! SHE DIDN'T HAVE IT AVAILABLE... STILL CHARGED MY CREDIT CARD SEVERAL MONTHS AGO! She keeps promising to refund my money, but never does! She is waiting until I give up... which I wont! She doesn't respond my emails! Stay away! I am not done with you yet Serena... I am contacting as many people as I can... better business bureau along with any one else I can warn about your scamming tactics! Send me my money!

Thumbnail of user vanessas12
California
1 review
18 helpful votes
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July 12th, 2014

Fairy wigs is terrible, product never came when it did finally arrive it was the wrong product. NEVER again! Don't purchase from this site you will be disappointed.

Thumbnail of user jinm9
New York
1 review
1 helpful vote
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July 18th, 2020

Scammm... DO NOT BUY FROM COMPANY.
The advertisements they show you on the web it's fake you don't get real human hair except doll hairs. Do your self a favor STAY AWAY. I should've read the reviews before made a purchase.

Thumbnail of user janett28
Canada
1 review
22 helpful votes
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May 7th, 2014

I would like to stop everybody from using products of this company. There are lots of promises and images of celebrities on their website. The item I received (by the way the value was decreased to $35CAD instead of $157 paid with the explanation, that this is a gift (!)) I could hardly describe. Poor trimmed and having two colors - blonde and black even it was blonde on the picture, I have ordered it from. As it was received for my friend going through the chemotherapy it was terrible experience of watching her reaction when she received this parcel with the "wig". She burst into tears, non-stop crying two days with her blood pressure exploding...
So this is their model: They will send you a "wig" - you will be terrified how it looks like. You will try to contact them for weeks, getting different information of the way how the problem could be solved. Either you keep this useless item and get reimbursement of 30% or you send it back and get 100% compensation - BUT you will spend a fortune to send this stuff to China!
If there is a way to stop this "business" one should do it. No way could somebody get advantage of people going through the hard time in their lives. DO NOT BUY from this site!
Toronto

Thumbnail of user conniel27
California
1 review
4 helpful votes
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January 22nd, 2015

Fairywigs is dedicated to provide the best quality Wigs and Hair Extension products for those who look forward to more beautiful and elegant, which
Including 100% Human Hair, Lace Wigs, African American Wigs, Synthetic Hair, 2015 New Wigs, Wigs for Black Women.
What'more, there is also a variety of promotional activities such as Human Hair Wig Clearance. Choosing Fairywigs, you will find that your life
Will become rich and colorful

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Thumbnail of user denises42
District of Columbia
2 reviews
1 helpful vote
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September 15th, 2015

Color is so awful, hair is not real human hair or IF it is no wonder they cut it off. I work hard for my money and feel badly that I trusted this company to provide what they offered.

Thumbnail of user sandras86
Florida
1 review
1 helpful vote
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September 15th, 2015

The wig I received was not what they pictured and is orange (Halloween Orange), just a total rip off do not use these people, you can't get your money back, they will not give you a return address, Just do not care. PLEASE DON'T ORDER FROM THEM

Thumbnail of user sheilas44
Indiana
1 review
3 helpful votes
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March 14th, 2016

They tell you it's 100% human hair, but it's in fact a cheap synthetic. It doesn't look real, it doesn't feel real and the dye job is horrible. I got #135 and its a horrible pinky, orange, red color. I paid more then I have ever for a wig (144 dollars) and its the worst I have recieved. I can not stress this enough Do NOT BUY FROM FAIRYWIGS!

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From the business

We are based in Beijing, the capital of China. Boasted of our well-equipped factory and working with internationally trusted shipping partners such as DHL, TNT and EMS, we provide the very best online shopping experience to our customers. Our products have been renown all around the globe.
We are a professional online wig store and have been in the business for the last 3 years. With thousands of customers around the globe, we are one of the largest online wig store. We provide fast and reliable services via email, messages and phone. We specialize in custom orders for wigs of all kinds.

Company Representative

Thumbnail of user xuel
Xue L.
CEO
Started the company in 2012 and pioneered in the field of e-commerce. With an extensive background in the field of e-commerce, she has been leading the company to greater heights ever since.

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