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Massachusetts
1 review
0 helpful votes
Follow Billy B.
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The site constantly locks up my browser. I also watch the games on my system, so I have to close and restart FireFox. Support does not exist. If you try to use the stupod AI to get answers, it just repeats questions twice, only to get to the end and tell you there are no reps available. No place to send an email either. A DEFINITE sign of a SCAM SITE!

Date of experience: September 25, 2022
Pennsylvania
1 review
1 helpful vote
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They're the WORST
August 10, 2023

The refer a friend is a scam they find reasons not to give it to you. Customer support doesn't help anything and I've never hit for a penny on there. Draft kings is way better don't waste your time!

Date of experience: August 10, 2023
Michigan
1 review
1 helpful vote
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They kept running my card in 25 dollar increments and my bank gave me overdraft fees and had to pay 2000 dollars in fees I never did or approved I will never use your site again I'm so angry they can do this then I try to get ahold of someone they say it's my banks fault

Date of experience: March 15, 2021
Pennsylvania
1 review
2 helpful votes
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New user $200 bonus
October 13, 2023

I was a new user to fanduel.
1st they put me thru he'll to get verified.
2nd they told me on 2 occasions to wait until 72 hrs to recieve my new user $200 bonus. From Oct. 6th until 0ct. 13 today and I still haven't recieved it.I also have screen shot of customer service saying they will honor. I don't trust them and iwill update you to see if they will honor their promos!

Date of experience: October 13, 2023
Michigan
1 review
0 helpful votes
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As of Late, Sucky Casino
January 15, 2023

I keep depositing because the games are doing nothing but taking cash. I have lost 250.00 on a 1.00 bet with no bonus play amongst the 15 games I tried. 1x playthrough but you can't even make the 1x playthrough

Date of experience: January 15, 2023
Washington
1 review
8 helpful votes
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Not trust worthy
August 29, 2023

Fan duel use Bots which makes it almost a guarantee you will lose never bet on those tennis, soccer, football, basketball, baseball e.tc games that's foreign in other countries because you will actually see with your own eyes the way the score will shift out of your favor like I said especially the games that's not in America never bet on those games it's all a scam at the end of the day they control everything it's like a fixed fight stick to NFL are NBA games that are played in America not saying those games ain't sometimes fixed too but you have a better chance

Date of experience: August 29, 2023
Pennsylvania
1 review
1 helpful vote
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Cheaters
February 27, 2023

IGT and Classic Blackjack are scandalous. The dealer gets blackjack 4 times more than me and pushes my blackjack quite often. That rarely happens in brick and mortar casinos. The dealer also gets 20s and 21s way more than me to push or beat my 20. Another anomaly. Live Chat makes you wait sometimes more than an hour and then they give you the run around. I constantly get kicked out of a game in the middle of a bet and don't get refunded my bet, even though it is incomplete. I will not play on FANDUEL anymore and recommend that you don't either. Like an idiot, I thought it would get better, In the meantime, I've lost $1000s.

Date of experience: February 27, 2023
Ohio
1 review
3 helpful votes
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Thieves
February 19, 2022

I was playing the jumanji slot game. I got free games and was winning over 3k on a 40$ bet. The game froze and kicked me from it. I kept trying to get back into it but it would never load. I took a screen shot showing the time and amount i was winning. Took 2 hours to get ahold of technical support and they said they would look into it. So the next day I log in and the game is reset and the session is gone. I contact support and they can't find anything so they credit my account 25$... I spend alot of money with them but no more, not if they're going to treat their customers like this when I gave them proof of the situation.

Date of experience: February 19, 2022
Virginia
1 review
1 helpful vote
Follow Don F.
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I lose money at times legitimately like anyone who gambles. The times I lost due to their app or server glitching, I contacted support with no response. Research by them would have shown that nobody in their right mind would have folded the hands that auto folded because their server glitches and boote me from the table. At the minimum they should have responded to my complaint, but they didn't look at the history of my play nor did they respond. I've since deleted the app. The game I played was live holdem, it is their server that continuously kicked me, the game is legit. My complaint is the glitch and lack of support.

Date of experience: January 4, 2022
Connecticut
1 review
2 helpful votes
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Bad rules
March 1, 2022

This is the 4th time that I had done a parlay bet and a player got hurt the first 5 minutes of a game and could not return. Fanduel should void that player and not punish the bettor. I could see if it was a whole quarter that passed bye but the first five minutes and this bet today the player got hurt within the first 3 minutes. I most certainly would have won my bet if the player would have continued or if he were voided out of the bet. I really think this is wrong on fanduels part

Date of experience: March 1, 2022
Michigan
1 review
1 helpful vote
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Cheating
January 26, 2023

I have been a franduel cust for almost a year, I've won and I've lost but recently everytime I go on one of my favorite games, the franduel app start jumping, in affect interfering with my winnings, do not get this app for cansino, because franduel starts cheating after a while.

Date of experience: January 26, 2023
Minnesota
1 review
3 helpful votes
Follow Thomas M.
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I've been playing with these guys for 10 months now and deposited a lot of money and withdrew a lot. Over this past week I switched up how I was betting and won a bigger amount than usual. I requested a withdrawal the same way I've gotten my money at least 100 times and they denied my request and suspended my account. They asked me to send some items to verify my identity which doesn't make sense because I use the same debit card to deposit and withdraw my money and it's never been a problem before. I still sent them what they asked for and it's been 2 weeks now but nobody will contact me back. I go to the online chat and those people say they'll give the guy a nudge who's working on my account. They say that someone will respond to every email within 24 hrs which is a complete lie because I've sent 4 now and each time I've been professional with how I talk to them. I don't curse at them or give them any reason to not respond to me but still nothing. At this point I just want my money and they can leave the account closed. Forget the reactivation of it because I don't ever want to deal with this again

Date of experience: January 6, 2023
North Carolina
1 review
1 helpful vote
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Rigged
March 4, 2020

Very rigged the same ppl wins 80% of the time moklivin is one of the winners 80%of the time everyday soo much rigged know one has the much luck everyday in one week moklivin over ******* in muplti contest and this has been going one for months now so stay away

Date of experience: March 3, 2020
Michigan
1 review
4 helpful votes
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When I tried to log into my account it said that it was locked I received an email from some support member at FanDuel telling me I had to answer all these personal questions before I can proceed into my account again I answered the questions waited three days to get an email back saying that I had to show them proof of my financial earnings! I highly recommend trying a different Casino these people are crazy How dare they ask me about my finances that is none of their business

Date of experience: July 18, 2023
Maryland
1 review
1 helpful vote
Follow Tori H.
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I got a referral from a buddy of mine Im for fanduel, I normally play BET MGM figured why don't I try it!
And I am not one for change!
Anyway I played and liked the simplicity of blackjack so I decided to spend a little money! I deposited $312 cash not my account. We'll time comes for my BONUS FOR BEING REFERRED and MY DEPOSIT MATCH! And I didn't get them! I had to talk to customer support CHAT through messages MULTIPLE TIMES! (I HAVE SCREEN SHOTS OF THE CONVERSATIONS) finally days and days later they send me the deposit match and bonus for being referred! Then LOCK MY ACCOUNT FOR NO REASON! I can't call anyone to speak to them and they are just keeping my money and not letting into my account! They say it's on their time! That's BULL$#*! the ts my money and I should be able to get my $#*!! They can't even tell my why my account is locked!

FanDuel is some shyster! Horrible app horrible customer service! Horrible communication!
Bad promo codes!

All around horrible!

USE BET MGM!

+9
Date of experience: October 19, 2022
Michigan
1 review
0 helpful votes
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Worst experience ever I lose all the time and the one time I win they didn't wanna pay me my money I have been waiting on them to contact me for days they won't mind taking your money but don't wanna give it when you win I would suggest mgm

Date of experience: April 14, 2022
Michigan
1 review
1 helpful vote
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Video poker is a joke
February 6, 2021

I would not recommend this to anyone. Stay away! I spent $900 on video poker playing quarters. Hit a low 4 of a kind one time. Money went fast with very little pay outs.

Date of experience: February 6, 2021
Arizona
1 review
0 helpful votes
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Suckduel
October 28, 2022

This site sucks! Joined today, took my money as a deposit and won't allow access into account. Went customer service, #77 in line, and no help from Jarrod.

Date of experience: October 28, 2022
Michigan
1 review
2 helpful votes
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Spent thousands of dollars but need timely customer support was bull$#*! until I told them to keep the rest of my money and cancel my account which their guy Kevin did in 3 minutes.

Date of experience: August 20, 2022
Utah
1 review
1 helpful vote
Follow Christopher K.
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Why are new customers getting a 150 dollars in free bets for just putting ten dollars on the playoffs and the people like myself dont get a deal half as good not right fanduel no more money from me

Date of experience: January 9, 2023

Overview

FanDuel has a rating of 1.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
263
value
241
shipping
131
returns
155
quality
214
+136