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Louisiana
1 review
0 helpful votes
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FanDuel is a Scam
June 18, 2022

I opened and account and as soon as I deposited $100 they suspended my account. I never even used it. It has been 3 months and they have not given me back my money. They email you links that don't work so you can't verify yourself. Customer service is a joke. They are scamming thieves!

Date of experience: June 18, 2022
Colorado
1 review
0 helpful votes
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I'm new to sports betting and based on the fairly compelling Superbowl 55:1 odds commercial decided to give it a try. I spent about 2 hours (including having my son who is familiar with sports betting) working on this. I put in a help ticket (there is now phone help due to COVID... really?!?) and was told I could expect help 3-5 days after the super bowl was over. Eventually based on a pop-up indicating new members could bet the straight line and expect to get 55:1 odds. I was finally able to place a straight bet. The site was very difficult to navigate, kept offering to down load the app when I was using the app, kept asking me to sign in when I was already logged in.

Date of experience: February 7, 2021
Illinois
1 review
0 helpful votes
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I won money and my account was suspended
December 18, 2023
Updated review

I play the slot machine every day and I lose this one day I played and I won $1700. I was questioned by them that I had a gambling problem. My account was suspended. They issued me out 1000 of my money and kept 700 of it when I asked when would I get my money back? They said 3 to 5 days, then I got a text a couple days later saying that they couldn't put the money in my account. They had to mail it to me and it would take 5 to 10 business days that was on November 19 today I still haven't received the check and no one will talk to me, and every time I question about my money, they said somebody from the Support will get back to me

Date of experience: December 18, 2023

Suspended my account because I want some money
December 1, 2023
Previous review

I play the slot machines every night and lose money but this one time I won money, and my account was suspended and I did not receive my winnings from them and no one will talk to me

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Date of experience: December 1, 2023
Michigan
1 review
1 helpful vote
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Save your money and don't waste it on fandual. If you win on fandual it's only because they let you. I hope they get caught like they did with the sports betting side and get sued on the casino side for game manipulation.

Date of experience: July 22, 2023
Ohio
1 review
1 helpful vote
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FanDuel is a terrible outfit who tries to figure out anyway they can to cheat people. Everyone I know tried to get me to not sign up with these people and I discovered why. They offer a sign-up promotion of if you wager five dollars they will give you $150 in promotional wagers free. So I signed up went to their sports book. Elected to make my first but a $100 bet in the sports book on the Preakness horse race. They refused to give me the promotional wagers. They advertise citing that because they were not on a human sporting event that they would not give a promotion. They said that now I am in eligible for the promotion, because I did not do the right thing when I signed up. I asked to talk to a manager to dispute this they were very rude and deactivated my new account as I suggested they do without any conviction for true customer service or appreciation. Whatever you do, do not sign up with this crappy $#*! outfit.

Date of experience: May 20, 2023
Canada
1 review
6 helpful votes
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I bet on KC against the spread on Thursday night football as part of the spread the love promotion. The spread was over plus 80 for KC. KC lost by 1 but I still lost. Their exclamation was a joke, I know I'm a small fish in their pond but I cashed out on principle and anyone else I know I let them know,

Date of experience: September 10, 2023
Georgia
1 review
2 helpful votes
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I have had the worst luck with fan duel then any other site I play lately very frustrating because this was my favorite site it time to say goodbye at this point

Date of experience: March 16, 2024
Illinois
1 review
0 helpful votes
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I was playing craps and hit my number and they just gave me my bet back after saying I won. Then my next bet was 4$ then I rolled a 9 and placed another 4$ on odds. Then I rolled my nine and they took my money and said I placed on don't come. I always play the pass line and I play a lot. If I would of missed it on the first bet I know I'm not missing it on the second bet, but they won't help you. It's f'ing a total of 7-8$. I don't understand how these m'fers can be so damn greedy. The "help" said they seen no discrepancies. I had to go into my history and find the bet number and time. I guarantee she did nothing and came back with that bs. F FanDuel and I was spending a lot on them until now.

Date of experience: October 31, 2022
Pennsylvania
1 review
1 helpful vote
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The slot machines will take your money. When you first sign up they give you wins. After you're a member for a week or so you don't want anything machines just take your money. Don't fall for the scam save your money for a real casinos. Lost 30K

Date of experience: June 8, 2022
Colorado
1 review
1 helpful vote
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I recently placed a wager on the NFL draft for the Eagles to use the 30th pick in the draft to pick a linebacker at 22/1 odds. The selection: Nolan Smith, LB from Georgia. The wager was graded as a loss due to Fanduel referring to Smith as an edge rusher.
They can call him what they want, but I can find references to him being a linebacker all over the place. When I worked with their support team, they forwarded me a link from ESPN for some reason, and it said he was a linebacker.
Gone are the days when they just pay out everything on the face of the earth for the positive publicity. Now they are just like many other books where they screw their clients.

Date of experience: April 29, 2023
Connecticut
1 review
0 helpful votes
Follow andre e.
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So basically when i tried to cash out 1294. 34 that i won in a parlay bet i was met with a Problem ( created on THEIR end)so they couldnt send it to one of two accounts. So i opted for a paper check. Which i have Still NOT received. This is day THIRTEEN.

Date of experience: February 6, 2022
Michigan
1 review
3 helpful votes
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Scam
January 24, 2023

I play black jack and there is nothing random or fair play about it. The dealer gets a 20 60% of the time and when they have to hit the draw into 20 or 21 80% of the time. Mathematically it's not possible but they sure do it. When I have to hit I bust 90% of the time. Totally not "fair play" RIGGED for sure and you can't change my mind. $#*!in ripoff

Date of experience: January 24, 2023
Pennsylvania
3 reviews
1 helpful vote
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Avoid these guys as you will be lucky to play the late games as they cannot grade in a realistic amount of time. Many times it is a hour after the play was final that they grade it. Even support is pathetic and the wait is very long.

Bonuses and re-up bonuses are horrible.

Avoid! Avoid! Avoid!

SugarHouse sportsbook grades in minutes and a much better choice.

Date of experience: January 22, 2021
Arizona
1 review
2 helpful votes
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They rip you off of your bets and allocate them somewhere else then when you question them they say they will get back to you dont waste your money you have a better chance going to your local casino. Arizona resident also when you list your personal info watchout you wont get it back they keep you on file this is BOGUS!

Date of experience: September 28, 2021
Ohio
1 review
0 helpful votes
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Fine Print
January 6, 2024

Ensure you read it, as their bet $5 and get $150 depends on the type of bet you make. I didn't get it as I posted a spread bet and not a money line bet. They offered me a no sweat bet of $25, I lost and they took my money anyway. I got on and spoke with customer service twice. 1st guy said wait 72 hours and your money will be back. 2nd guy I will submit it to your account right away. I received a $25 bonus bet. I wanted my money back, not another bet. Pulled my money from this app. They ask for proof of the transacation, yet it is an opt in bet, so I'm not sure how I am supposed to have a picture of that.

Date of experience: January 6, 2024
Tennessee
1 review
1 helpful vote
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Clever rip off
December 27, 2022

I've been doing sports betting for some time- what I've learned from FanDuel Sportsbook is that if I am winning in a parlay I have a live, but suddenly I get locked out of my account where the claims are not recognize my password, so I can cash out. At first I thought I was just busy network or some sort of error but there's a common theme lately where I can I benefit from my bet. Good to know! Trust me!

Date of experience: December 27, 2022
Pennsylvania
1 review
1 helpful vote
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On Sunday I made a $50 bet for Tyker Red$#*! (Nascar) to place 3rd or better. He finished fourth (Initially) then the two top finishers were disqualified. Great Tyler comes in second and I win the bet. Wrong, they stated some bs about a Podium finish. I got a rep that was very curt and distant. I told the guy look you are being "penny wise and pind foolish". I have spent thousands on your site. I even asked OK, give me a site credit for my win, He said nope. Guess what, I disconnected my membership and these crooks can steal from someone else. I would file a suit --but the time and aggravation over winning 9-1 just does not make it for me. So these guys lost my considerable business and I will bad mouth the hell out of them

Date of experience: July 25, 2022
Michigan
1 review
2 helpful votes
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COMPLETE FRAUDS!
August 5, 2021

Here are my hands stat at Fanduel in 3 days playing Blackjack.
Money wagered: $3500+
Quit account at: $656
Game played: Blackjack
Hands played: 185 | Lost: 146 hands
Losing streaks:
11 hands loss in a row: 2 times
9 hands loss in a row: 4 time
8 hands loss in a row: 2 times
7 hands loss in a roww: too many to count

Max winning streak: 3 hands

Observation: Higher wager hands lost more often than low wager hands like $1-$2

Complete FRAUD. Statistically impossible odds favoring the house with a 6 deck shoe. The screenshot is the last series of straight losing hands (7) I played and concluded that this place is fraud. Keep your money to bet somewhere fair.

Regards

Date of experience: August 5, 2021
Washington
1 review
0 helpful votes
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I used to love to watch the races on TVG and seeing the results to guage my bet. Miss the horse racing crawlers. You' re covering so many sports on one site...you are diluting the pool and not doing justice to any.

Date of experience: November 21, 2022
Pennsylvania
1 review
2 helpful votes
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My wife had a $3000. 00 cash out offer that she accepted during the Boston College and Clemson game that BC was the final leg of a 3 team parlay that would have paid $15,000 if they would have won. When they were 1&10 inside Clemsons 40, that when the offer came over her phone and she accepted it, they say that she wasn't in Pa when she accepted it and we were in our home in Pittsburgh. 2 weeks later they still haven't paid her and just keep giving her a bunch of bs on her emails. Getting ready to file a complaint with pa gaming Commision.
Don't play with fan duel. True thieves.

Date of experience: November 10, 2020

Overview

FanDuel has a rating of 1.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
263
value
241
shipping
131
returns
155
quality
214
+136