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Illinois
1 review
1 helpful vote
Follow Ron O.
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I made a few deposits and withdrawals on their Sportsbook app. I recently attempted to make a withdrawal, but didn't receive the funds? I contacted them and they said my account is under review by the payment team. I asked why and they couldn't answer because the payment team is not on live chat, but phone lines are down. It's been over a week now and I have emailed them my driver's license and recent bank statement several times because that's what they have requested from me. I chat with someone everyday, but all they say is the payment team will review and get back to me wishing 24/72 hours. I have been waiting over a week to withdraw my funds. My question is why don't they verify this before I make a deposit so that an issue like this never happens? Very unprofessional and I also believe that someone there has been intentionally delaying my case.

Date of experience: April 24, 2020
Pennsylvania
1 review
0 helpful votes
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Trash
October 13, 2022

It's crazy how they can take your money so fast but when u win it's such a problem been waiting a month an talk to customers service multiple times for them to tell me to just be patience after a month of canceling check an all the run around they tell u worse betting app I been on canceling once I get my money back no help at all 0stars

Date of experience: October 13, 2022
Colorado
1 review
0 helpful votes
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I joined to get the 55 to 1 odds for the 2021 SB. Their AP was intentionally all screwed up. They said to bet in the money line. I did. I did not see the odds. I had placed the bet on Saturday. Realizing something was not correct, I went back to the live help. They confirmed the bet was correct and would be covered at 55 to 1. Well I hit. They only paid $5. I went back to the help, and question why they would not pay out. He said I did not bet it correctly. I told him your people confirmed the bet on Sunday morning. He said, I see that, but you were told to bet in the money line (It was a script that made no sense to anyone that had never bet before). I asked him to re-look at where the person told me the bet was good. He said I do not see that. Funny, I took a screenshot myself. I have the proof.

Date of experience: February 9, 2021
Pennsylvania
3 reviews
20 helpful votes
Follow craig m.
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For probably the 50th time in a year a player(Embid) scratched with no time left to make a change. They should know more then 5 mins before a game if someone is playing. Then there customer service super hard to contact. Also there reward systems seem to give back maybe a dollar for every $200.00 spent.

Date of experience: January 6, 2024
Pennsylvania
1 review
2 helpful votes
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Thus casino has the worst customer service. You wait for live chat and when your 3rd in line it accidently on purpose disconnects. If you email they never respond... spent alot of money on this site and they give you absolutely nothing in return.

Date of experience: August 7, 2020
Canada
1 review
1 helpful vote
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New player
June 5, 2022

As a new player, it seems rather silly reading these reviews. Either it's a five rating or a 1 star completely disastified. You think as a gambling site, their would be different types of reviews and most companies have different ratings, therefore seems very suspicious the 5 stars. Also very quick to take somebodies money I see out of their bank account, but take their sweet time at handing it out, even if a payment is given. A real gambling site would be similar to going to a casino in my opinion. I will rank it a two at this time, as I am still cautious and think this is a scam, but will keep an open mind if they keep their bargain and deposit the funds.

Date of experience: June 5, 2022
Arizona
2 reviews
9 helpful votes
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Scam
May 13, 2021

If I could give them no stars I would. Total scam. I deposited 1000. 00 into my account. They then blocked my account and would not refund my money. I had to report fraud to my bank to get my money back. Their customer service is horrible.

Date of experience: May 13, 2021
Michigan
1 review
0 helpful votes
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Unfair!
November 15, 2023

You guys take and take and take! I spent over $2,000 in a week and you guys send me a crumb back. And that crumb is already programmed to lose. You guys are scam artists! Stop being so greedy! You don't even make it fun anymore! I'm done with your bull$#*! site!

Date of experience: November 15, 2023
Pennsylvania
1 review
2 helpful votes
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Worst online casino
August 19, 2020

They are the worst online casino I gamble with about five different casinos with playing on their site that was glitching and kicking me out and took all my money without letting me play tried contacting a customer support all their phone numbers go to a message saying we are not taking phone calls or voicemails we have 24 seven online chat tried that eight hour wait time and when you finally get someone they disconnect you and after three days got online chat and they would not refund my money that they took without letting me play so beware stay away if you have any problems you will not have anyone to tell him about.

Date of experience: August 19, 2020
Arizona
1 review
1 helpful vote
Follow ben V.
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I just opened my first FanDuel account and placed my wagers. Deposited $1250 to try out the $1000 guarantee and placed a few other small bets. I now am locked out stating I have another account, which I never had an account as it just became legal in AZ. I did open a Caesar account day one of being legal and wouldn't you know it I cannot get into the account because they had a geotracking issue and opened several AZ accounts under Colorado and NJ. Blocking me from my funds. Supposedly they will credit my funds back. Therefore I don't know if FanDuel is tied to Caesars? But either way I don't have an account as their system is botched and I never gained access. This is horrible online experience. Bet in person or don't bet at all. I will be taking legal action if my bets are not paid out.

Date of experience: September 18, 2021
Costa Rica
2 reviews
1 helpful vote
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I have a fanduel account, and all of a sudden someone locked me out of my account and withdrew money from my bank account. They do not have a number to call and I have been waiting for days to get an update. Terrible customer service

Date of experience: June 12, 2023
Missouri
1 review
1 helpful vote
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I had a promotion that if I placed a $50 bet, I would get 10x $5 bets over the season. They placed an option for a $0.01 bet that I could add on top of that. They didn't charge me $50.01, they took that penny out of my bet and made my portion $49.99 which made me ineligible for the promotion. So I lost the $50 in promotion bets over that penny.

Date of experience: September 7, 2023
Maryland
1 review
0 helpful votes
Follow Allen N.
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Just like everything else that's American, it's about scamming and theft and blaming it on someone or something else. You have to only deal with companies outside the USA now. Everything American based is thoroughly based on a scam, theft and pointing elsewhere. Only use offshore books.

Date of experience: August 3, 2023
New Jersey
1 review
0 helpful votes
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My entire experience is almost too much to rehash via an online review. However, the TL; DR version is that I was able to sign up for Fan Duel without an issue. This was until I logged on and it said that my account could not be verified. I messaged customer service who said it shouldn't be an issue. So I deposited X amount of money. Since then I have been unable to place any bets due to my account being "unauthorized". I have contacted customer service multiple times for help, without ever any resolution. I have tried to withdraw the original amount I deposited, they will not let me. I have tried to go to other states that Fanduel is legal to withdraw the money still no luck. Every time I ask to speak to someone I get an automated reply. So I am in a position where I cannot place a bet but I cannot withdraw my account. Fanduel essentially stole my money and told me there is no way for me to get it back.

Date of experience: February 2, 2021
Pennsylvania
1 review
1 helpful vote
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Scammers
June 24, 2023

I'm highly disappointed with this company they rip you off and take money out your account you didn't authorize! There are a mess even when u win they make excuses to not give you your winnings… they need to do a full investigation on this company smh and they're agents are unprofessional and rude!

Date of experience: June 24, 2023
Virginia
1 review
0 helpful votes
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Made a deposite to place a bet, an account mid transaction was suspended, an this was going to be first ever, so not happy right now especially since my bet was on the coin toss for the super bowl an I chose heads. Still cannot get into the account.

Date of experience: February 7, 2021
Arizona
2 reviews
2 helpful votes
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Scam
February 14, 2022

Joined for a promotion to receive $280 for your first bet on any team. Never had the option within the app so I bet on the winning team on the homepage and received nothing. They stole my $10 and that's enough to write off the company as a scam. They promised $50 for using a fiends referral link and got a fat "$0". TOTAL SCAM!

Date of experience: February 14, 2022
New York
1 review
0 helpful votes
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Fanduel scam
April 11, 2022

I won on FanDuel. Withdrew my money. Then as I am seeing common they blocked my account. I didn't care because I withdrew the money first... the following morning they deduct another$1000 out of my account. I don't have my winnings or my original$1000. But I have screenshot proof I won. What can I do

Date of experience: April 11, 2022
Massachusetts
1 review
1 helpful vote
Follow Michael K.
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FanDuel suspended my account and denied me access to my money. I still do not have access to my money. It's not their money it's my money. They're crooks for keeping my money. Run away from FanDuel. Fast.

Date of experience: March 16, 2023
Pennsylvania
1 review
1 helpful vote
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Casino
February 24, 2022

How can you call Turn your Fortune a jackpot game. Played 3 straight days and have not hit 1 single 3 scatters. 100's of $. Sportsbook is great. Casino is a total rip-off. Save your $, you have no chance.

Date of experience: February 24, 2022

Overview

FanDuel has a rating of 1.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
263
value
241
shipping
131
returns
155
quality
214
+136