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Illinois
1 review
1 helpful vote
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Placed a live in game bet which I won and was paid only to log in later and see they voided my bet saying it was a known "outcome". Yeah I'm a PSYCHIC you morons. Do not use Fanduel you'll regret it.

Date of experience: August 31, 2021
Virginia
1 review
3 helpful votes
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THIEVES AND FRAUDS
April 18, 2021

YOU STOLE OVER $900 FROM MY ACCOUNT FRAUDULENTLY! I AM FILING CLAIMS WITH MY BANK AND CONTACTING A LAWYER TO SUE YOUR SORRY $#*!! I AM A SINGLE MOTHER WITH CHILDREN TO TAKE CARE OF AND I HAVE NOTHING BECAUSE YOUR $#*!TY COMPANY HACKED AND STOLE FROM MY ACCOUNT! I WILL PERSONALLY RUIN YOU IN ANY FASHION I CAN! YOU'VE BEEN REPORTED TO THE BETTER BUSINESS BUREAU AND I REFUSE TO LET THIS GO! I WILL FIND YOUR $#*!ING COMPANY AND DEAL WITH YOU MYSELF! YOU STOLE FROM ME AND MY CHILDREN AND I HAVE A TERMINAL ILLNESS ANDTHAT GOD DAMN MONEY PAYS FOR MY MEDICATIONS AND TREATMENT YOU SORRY WORTHLESS PIECES OF $#*!! YOU WILL CONTACT ME BACK OR I WILL PERSONALLY SHUT YOU DOWN! $#*! YOUR COMPANY YOU SHADY THIEVING PIECES OF $#*!! I HOPE YOU HAVE CHILDREN AND SICK PEOPLE IN YOUR FAMILES BECAUSE WHEN I SUE I'LLTAKE THEIR MONEY ALSO! PASS THAT TO YOUR $#*!ING CEO MATT KING!

Date of experience: April 18, 2021
Rhode Island
1 review
1 helpful vote
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Fanduel is a scam
April 5, 2023

Thiefs, game freeze's when you get a bonus then sends you back to the "lobby" when you return the bonus is gone. When you contact support they freeze your account

Date of experience: April 5, 2023
New York
1 review
0 helpful votes
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WORST COMPANY EVER!
January 18, 2023

THEY STEAL YOUR MONEY AND IF THEIR SITE MESSES UP & YOU SAY SOMTHING THEY SHUT YOU DOWN... SITE DOWN AND BURN MONEY IN FRONT OF YOU EQUALS FAN DUEL... IF OTIS CONTACTS YOU EXPECT HIM TO TAKE HIS SWEETTIME AND FOR HOOPS TO BE JUMPED THROUGH JOKE!

Date of experience: January 18, 2023
New Jersey
1 review
0 helpful votes
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They are a scan
November 14, 2020

They stole almost 4K from me, they disappeared the game from my app and I couldn't do anything with those bets that I had. I recommend people not to use this app.

Date of experience: November 14, 2020
Michigan
1 review
0 helpful votes
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I deposited money in my account and then play sports won 300 and play a little bit on slots and keeps saying error when I play and logged me out it happens even when I'm playing in the middle of the game. When I logged back in my remaining money is. 27 cents all my money that I won is gone and I talked to customer service and even their manager they telling me I play the account and loss my money I couldn't even play because of the error. And now they can't get my money back! They telling me to delete the app and download it again. I know I'm not the only one having trouble playing on there app. They saying that I play the whole time and it records on history which is I DID NOT PLAY. They saying that I play won and loss accordingly! I don't know if when it log me out on my account still shows that I'm playing even tho I DID NOT! Making me look like it's my fault or whatever. Not my fault there APP is not good! And when I talk to customer service they said they couldn't find my account and no history record

Date of experience: February 10, 2021
Texas
1 review
1 helpful vote
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Quick to take your money
November 19, 2023

Slow as molasses in January to return your winnings...they keep you $$as long as they can so they can keep drawing interest on YOUR MONEY...let me say this about Fan Dual...IT SUCKS!

Date of experience: November 19, 2023
North Carolina
1 review
1 helpful vote
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.FANDUEL IS BAD BUSINESS…. GO TO BETMGM INSTEAD!
September 12, 2023

I saw a commercial on TV saying " If you place a $5 bet with Fan Duel you'll get $200 in bonus bets" … Therefore, I downloaded the Fanduel app However, after adding my account information, $100 was automatically deducted from my bank account without any known authorization!… I therefore contacted Fanduel via the app to complain about this because I was unable to retrieve the $100… It would only allow me to use for Betting… therefore I placed the $100 on a bet (It was late night weekend and I kind of felt I had no other choice) … Again I tried contacting FanDuel chat support and shortly there after I was able to cash out and recover the deposit… I went ahead and made a $10 bet to cover my $200 in free bets as advertised, and I withdrew the remaining $90.
However, one day later, as of today, my account has been suspended. I have no access! So I have no idea what the status of the $10 bet placed last night and I never received the $200 bonus bet as advertised on television…Again, I tried Fanduel chat support and was told someone would contact me by email.
However, I have not yet heard from anyone from the Fanduel organization

Date of experience: September 12, 2023
Tennessee
1 review
0 helpful votes
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Horrible SCAM
February 15, 2021

Bet the 55-1 odds on the superbowl and won. They wouldn't pay me because while I won I bet the wrong line. TOTAL SCAM! There was no other line to bet!

Date of experience: February 15, 2021
Canada
1 review
4 helpful votes
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Another one lol
February 17, 2024
Updated review

Picture attached mf I hope someone do somethin all f u mf
Karma will get y'all and ur kids mfs 20 lol

Date of experience: February 17, 2024

Fan duel account got hack or employee took our money?
My wife played today and got her account stack up to 5k Canadian dollar, she went to sleep when she wakes up check her account again all the money is gone….

Look up online and there's a lot of people having the same issue looks like they are scam,

Ps:they always put my comments/review down be careful I have screenshots.

Date of experience: March 5, 2023
Mississippi
1 review
0 helpful votes
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Well staying in a city with waterfront casinos you would think they would have a online betting app for the IP CASINO,first you have to park then walk then find out every body and their daddy is betting so you have to wait in a long line rather for the kiosk or the cage,please consider a designated area to sit and bet being that we are living in a world of technology would be so much better I hear complaints constantly about how there's no online betting in Mississippi/Biloxi but we have at least 6 waterfront casinos and even more inland,the more people are learning that bet mgm is at the Beau Rivage the more ppl are going there cuz it's easier to place bet on phone and you're outta there not waiting 45mns to get to a kiosk

Date of experience: May 5, 2023
Wisconsin
1 review
8 helpful votes
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WORST CUSTOMER SERVICE
January 8, 2024

FanDuel has the absolute worst customer service of any company I have ever dealt with. The chat support agents are rude, unhelpful, argumentative, and unprofessional. DO NOT USE THIS SERVICE.

Date of experience: January 8, 2024
Ohio
2 reviews
3 helpful votes
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Scammers
April 29, 2023

FanDuel is a scam! Don't bet on this app save your money or bet with someone else you win they don't want to pay

Date of experience: April 29, 2023
Michigan
1 review
1 helpful vote
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Jelly jillions
July 2, 2024

I spend a lot of money with FanDuel and there's certain games I like to play jelly Julian's being one of those games however yesterday I was playing until Julian's and I received a bonus at the 20 cent bet and when the bonus came up the screen was blank and all it does is play music when I reached out to the van dual support all I got was run around and them saying that is the provider is who is responsible for that and that it'll be 24 to 48 hours before I'll have any answers so that wasn't acceptable to me because it's FanDuel site that I go through however on my 4th attempt to reach someone in a supervision there I was disconnected from my chat and no longer able to reach out to anyone as far as this goes like I said I spend a lot of money here and for this to happen and for no one to even acknowledge the fact that there's an issue is an issue for me I would like this matter to be resolved with a due diligence however 24 to 48 hours is not due diligence to me they take my money within 2 seconds off of my money card when it's my money then I'm playing with when it turns on around and the shoes on the other foot 24 to 48 hours is my answer they're telling me that it's a provider of jelly Jillian's as to where I need to contact to get my money or to get my bonus played out because I have yet all day long been able to get into the jolly Julian's game to even play the game let alone my bonus that I want so that being said I think fanduel's professionalism and the way they handled this is just ludicrous to tell someone that they can't control a game that they provide on their site and not be able to back it up sounds outrageous jelly Julian's one of my favorite games I can't even play it anymore thank you for provider real play

Date of experience: June 10, 2024
Arizona
1 review
1 helpful vote
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I was hacked
October 6, 2023

I was hacked and there is absolutely no support or phone # to call. I'm, completely helpless. Don't use these crooks. My money was stolen

Date of experience: October 6, 2023
Illinois
1 review
1 helpful vote
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Ripp off niggs bro.
February 13, 2023

Don't get this app they will take all your money and leave you broke! They have no shame on taking your money. DON'T GET THIS APP! I seriously don't recommend this app.

Date of experience: February 13, 2023
Canada
1 review
1 helpful vote
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Casino Is an Online SCAM!
November 23, 2022

Save you money, do not play in the Fan Duel Casino - IT IS 100% A SCAM!

FD app "glitches" way more than any other gaming apps m i've tried (Draft Kings, BetMGM, The Score)

Connection gets lost in the middle of a game, with a wager on the table. Feels pretty odd TBH

I've tried every version of Black Jack on the app as well. Feels like each game provides a different user experience, which makes no sense. It's just Black Jack - these aren't random draws

I like placing larger wagers ($5, $10 even $25 bets). I notice glitching, app freezing, cards pausing more regularly with larger size bets - that doesn't feel suspicious?

Date of experience: November 23, 2022
Michigan
1 review
0 helpful votes
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Can get a response
January 14, 2023

Trying to get an agent cause my promotion bet hasn't posted twice. Hasn't responded over 30 minutes each time before timing out

Date of experience: January 14, 2023
New York
1 review
3 helpful votes
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Chester me out of 250k with no cash out options but quick to deny when I lose. Karma coming for y'all.

Date of experience: January 14, 2023
Illinois
1 review
1 helpful vote
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Title sums it up. Signed up and was supposed to get some sort of bonus and never received a thing. Use another service, f'n amateur hour at FanDuel.

Date of experience: February 18, 2021

Overview

FanDuel has a rating of 1.4 stars from 509 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
264
value
242
shipping
131
returns
155
quality
215
+136