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How would you rate FanDuel?
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Michigan
1 review
1 helpful vote
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Cheap skates
May 3, 2024

Don't waste your money on this Fanduel gambling site. Each Month $3,000 spent and no winnings, pitiful.

Date of experience: May 3, 2024
Colorado
1 review
1 helpful vote
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Fraud
June 24, 2023

On May 30th I checked my checking account and saw that there were 28 pending transactions of $200.00 and 2 for $20.00 for a total of $5,640.00. I called the bank right away and had them stopped. I chatted with Fanduel and they suspended my account. On June 20th, I received 30 collection letters from TRS collections on behalf of Fanduel. I am starting to think it was an inside job, because one of their responses to another complainer on BBB was that they wait 3 business days to verify withdrawals. Or, someone hacked my account and changed the bank info to theirs and withdrew the funds right away. I have filed a police report and they said they will send it to the crimes unit, filed a complaint with the BBB, Colorado Attorney General's office and the FTC. My next step is the Colorado Gaming Commision and I have to wait 6 more days for that, and an attorney. I get no response from Fanduel, except an email stating that my case is closed, and to re-open my account I have to upload a photo of me holding today's date, my DL and bank info. It does not work. They are total rip-off artists. Steer clear.

Date of experience: June 24, 2023
Canada
2 reviews
1 helpful vote
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Block my account
March 5, 2024

It's awful, they stole my money and suspended my account without any reasons.I don't recommend fandual casino.

Date of experience: March 5, 2024
Michigan
1 review
0 helpful votes
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I bet jj spaun to lead Rd 3 in Valero Open he did and was 8 to 1. FanDuel decided to pay 22.50 on 10 dollar bet. No customer service No more SCAMDUEL for me.

Date of experience: April 5, 2022
New Jersey
1 review
2 helpful votes
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Worst customer service I have experienced. Screwed up the scoring on my contest and will not refund my money. Be very careful not to trust them

Date of experience: September 15, 2023
New Jersey
1 review
0 helpful votes
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They suck
February 19, 2022

They are on the darker side if you know what I mean. They only help people who lose money to them obviously. They don't care about you or me. So stop

Date of experience: February 19, 2022
Pennsylvania
1 review
2 helpful votes
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Cashout
May 17, 2022

Beware of this company very hard to cash out. They will not let you update your address. Terrible customer service you will get wrong information.

Date of experience: May 17, 2022
West Virginia
1 review
3 helpful votes
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They suspended my account 4 days ago. I have no explanation as to why it was suspended. They literally ignore your emails! Do not use!

Date of experience: August 6, 2021
New York
2 reviews
1 helpful vote
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0 stars. I believe that FanDuel must be under attack from scammers. Or maybe they are the actual scammers. They have the worst customer service on the planet. They do NOTHING. They know NOTHING. They have more attitude than knowledge.

My account was randomly suspended on July 16th, 2023. I have reached out every day until the 21st. Every single day, support is letting me know that the accounts team will reach out to me. Was not receiving anything. I end up losing hope because they honestly come across as a joke to me. I am on my other email, which is not even on file for my account. Would you believe I end up finding an email from the accounts team there? I am like wait, this makes no sense. I reach out to support via FanDuel app chat, they claim the email was proper.

I end up responding to the email, sending my requested PERSONAL information to verify my account. WOULD YOU BELIEVE HE RESPONDS TO LET ME KNOW THAT HE IS NOW CLOSING THE CASE BECAUSE HE SEES I AM IN TOUCH WITH ANOTHER AGENT!? WHAT!? I HAVE NOT BEEN REACHED OUT TO BY ANY OTHER AGENT AND HAVE NOT SPOKEN TO ANY OTHER AGENT. THEY ARE UNABLE TO PROVIDE ME WITH INFORMATION OF WHO THIS MIGHT BE. This is unreal. His name is TYLER. I believe he stole my info. I have never developed hatred so strong for a platform. These people can honestly go to hell. Karma is real.

Have a look:

Date of experience: July 24, 2023
New Jersey
1 review
0 helpful votes
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Terrible they don't pay out anything! Casino is worse… they should be ashamed of themselves. Plus when playing blackjack game kept glitching..

Date of experience: May 5, 2022
Canada
1 review
0 helpful votes
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Last friday I lost over 6k but sunday I won 9740 Back I withdral it but they suspended my account and cancel my withdral and im still waiting. I already sent them my ID n other pic they ask

Date of experience: January 30, 2024
Canada
1 review
2 helpful votes
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Fan dual is a scam
October 27, 2023
Updated review

Do not sign up for this site no matter how much free money they give. Total scam. They will take your money and made up rules to steal if

Date of experience: October 27, 2023

Scam
September 10, 2023
Previous review

Do not bother using this site as they create there own rules and steal your money. I had 1000 in my account and they locked it because I logged in on a friends device

Date of experience: September 10, 2023
Ohio
1 review
0 helpful votes
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They sucks they keep forwarding you and the a didn't person give u the run around they can get $#*!ed if

Date of experience: March 7, 2024
Canada
1 review
0 helpful votes
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I'm going to be as brief as possible. This online CASINO is rigged. Their sportsbook however, is fair, and they will always pay you on bets won there.

HOWEVER, in over 10 years playing online gaming, this has got to be top 3 of worst casinos. They only have a 1x rollover on their bonuses, which should be an indication of what to expect. Their ROI is horrible, play anywhere else, and you will quickly notice how little this casino pays you back in return.

IF you're lucky enough to win a little bit after a deposit, and let's say you're up $100, it will make sure it takes every last penny back from you 100% of the time. IF you're lucky enough to get another bonus game, you can be assured it won't pay you back anything. This is consistent, and applies to every slot you play. Their casino is genuinely programmed to never let you win more than you lose. I've never seen bonus games pay $0 so frequently.

To top this off, when you initially deposit and start an account, it usually let's EVERYONE win a very small amount in the beginning, to create a false illusion of fairness. Online casinos are dangerous to begin with, but as most of you know, some are more fair than others. Do yourself and your bank account a favor. Review all of these casinos before you play, there's a reason why this one is synonymous with 1*. It's truly shameful that businesses like this are allowed to exist and blatantly steal from people, under the guise of fair play; It simply doesn't exist on this platform.

The games are known to crash often, during wins, or winning streaks, and bonus games. It's too much of a coincidence to dismiss. I've personally had a crash during a bonus game, with winnings lost, so I can confirm these complaints.

If you ever require a withdrawal of more than $500, you can be assured of a lengthy delay and excuses as to why you haven't been paid. Under $500 doesn't seem encounter these same issues.

Date of experience: March 18, 2024
Illinois
1 review
1 helpful vote
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I've had fanduel for about two weeks and I quickly realized their game, they set these statistically unrealistic sponsored bets for the NBA and other sports and set a high pay out for a low buy in to make you think it's a deal and every time it never fails you will lose for example they'd say Lebron, Curry AD and klay Thompson all have to score 7.5 points in the first quarter and wager would be set $10 for a pay out of $110 while statistically only one of those players have averaged that many points in the first quarter you still would want to take that chance because it seems too good to pass up and every time I've bet on one of the sponsored bets it says like 6.5k people made this bet so you feel safe making the bet but all you do is lose and it does this every time with a sponsored bet but if you build your own parlay with more realistic possibilities they won't offer a high pay out so it's kinda pointless over all fanduel is preying on people with gambling addictions and I'm done using the app.

Date of experience: May 4, 2023
North Carolina
1 review
0 helpful votes
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Sham
February 26, 2021

Very complicated app and support mays well be non-existent. Even trying to access support followup was computer generated and unhelpful

Date of experience: February 26, 2021
Michigan
1 review
0 helpful votes
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Not sure how the government hasnt shut them down, thats how bad the losing streaks are on this site, stay away and avoid the scam

Date of experience: April 17, 2024
Kentucky
1 review
0 helpful votes
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Suspended account
March 9, 2024

They suspended my account right after they took my deposit still trying to get money back. Customer service is a joke

Date of experience: March 9, 2024
Arizona
1 review
1 helpful vote
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WORST THING IVE EVER EXPERIENCED, draftkings is clearly better. Fanduel is a robbery that steals your money wihthout the app working. NEVER EVER USE FAN DUEL

Date of experience: May 12, 2023
New York
1 review
2 helpful votes
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Fanduel Faceoff
August 24, 2023

The games are completely fraud. They don't show how you lose. They put up a bogus fraud score saying you lost to steal money.

Date of experience: August 24, 2023

Overview

FanDuel has a rating of 1.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
263
value
241
shipping
131
returns
155
quality
214
+136