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Mexico
1 review
0 helpful votes
Follow Humberto A.
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Worst site to buy online. You'll get robbed
July 15, 2024

It's been almost 8 months since the process began. First, production time lasts an eternity. Almost a month. A couple more weeks to ship it. A thousand inconveniences happen on the part of the company sending the package. I get in touch with them, send the required evidence, and nothing.
From there, they only reply that they will contact the billing department to make my refund.
They haven't given any further details for a couple of months now. I start to suspect that I should say goodbye to my $50.
Anyway, it's a shame that one wants to support creators and they get such a bad reputation from a scammy site like this.
I really wanted to become a regular client, but it ain't gonna happen.
Stay away from Fanjoy.

Date of experience: July 15, 2024
New York
1 review
0 helpful votes
Follow Hilary T.
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I ordered from Fanjoy back at the beginning of January 2024 as an early birthday gift to myself. It's now almost JULY and I still don't have my order. Customer Service just continues to give the same canned responses of "We're so sorry for your wait. Your order should be shipped by the middle of next month." All I want is the two sweatshirts I ordered. It's taken SO LONG I've had to give them a different address for the order because I'm MOVING out of state. Had I known it would take over half a year to get my order I never would have placed it. Happy Birthday to me.

Date of experience: June 27, 2024
Canada
1 review
0 helpful votes
Follow Tony W.
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Fanjoy is a scam
June 16, 2024

Scam website. I odered a hoodie 8 months ago and requested a refund 2 months ago. Still nothing. Customer service is useless and will give you the runaround constantly saying there is an issue and they will ship it soon. I think the customer service department exists just to string you along until you stop caring and accept they stole your money

Date of experience: June 16, 2024
California
1 review
1 helpful vote
Follow APRIL G.
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I ordered over $100 worth of product. I've asked many times where the order is? I get some basic replies, rather quickly. We're working on it thanks for your patience. We're waiting on the product to arrive. Blah blah blah. I'm almost 100% positive that this company is pulling off a genius scam. They get your money into their account... let it sit there making them interest until you finally ask for a refund. I've asked for a refund and was told will receive it in 5-7 business days! Think about it. Hundreds of orders for thousands of dollars coming in daily, just sitting in that account for weeks/months accruing up to 3% interest... they're making money off your money. GENIUS! Just don't help them out, avoid ordering and save yourself the issues.

Date of experience: January 18, 2023
Texas
1 review
3 helpful votes
Follow Gloria S.
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They suck!
July 18, 2022

I've placed numerous orders with Fanjoy and every single one has taken over a month to arrive.
There is little to no communication unless you goad them into it.
I just reached out regarding an order I placed a month ago and was told they haven't even had that particular merchandise in their warehouse to ship out.
What on earth?!

How can you sell products you don't even have in stock?!

They act like this is unusual and a one time thing for them but it happens literally every time.

Horrible company with bass ackwards business practices.

Date of experience: July 18, 2022
Australia
1 review
0 helpful votes
Follow Bailey J.
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I ordered Elyse Myer's Rest is Productive Black Crewneck on the 25th January 2024 but I still haven't received it or any email updates. I've tried contacting them several times over the last seven months and haven't received a response.

Their refund policy links back to the same email address which they're not responding to. The link to their refund policy on their homepage is broken.

They've turned off comments on their Instagram and their comments on their YouTube and Tiktok largely consist of people complaining that they haven't receievd their orders either.

They are still advertising and SELLING the Rest is Productive Black Crewneck despite it not being advertised on Elyse Myer's Fanjoy page.

This store is highly likely a scam. Do not order from them. I wish I had of read reviews beforehand.

Date of experience: July 17, 2024
New Zealand
1 review
1 helpful vote
Follow Maureen K.
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Track pants
December 20, 2023

Ordered nearly two months ago. Paid for and still no sign of my order. Asked for refund again and finally got refund. Do not deal with this company. Absolutely rubbish company. One very very unhappy customer.

Date of experience: December 20, 2023
Oregon
1 review
1 helpful vote
Follow Ryley S.
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Fanjoy stole my money
February 15, 2024

Placed an order in October 2023. Before the order was even shipped I had canceled it and requested a refund. At this time I was also switching banks so the account it was originally purchased from was now closed and transactions couldn't be added or deducted at that point. After speaking to Fanjoy, they advised me to talk to the bank. Which I did. They advised me I will need to have Fanjoy place a tracer on the funds. (Whole lot of back and forth but there is really nothing the bank can do with the closed account) I even provided Fanjoy with bank statements. Now they are simply ignoring my emails and I'm out of money and didn't even get the purchase.

Date of experience: February 15, 2024
Michigan
1 review
0 helpful votes
Follow Hailey S.
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A joke.
September 19, 2022

I ordered a hoodie from them and still haven't received anything about it. I've emailed them two other times now and the first time they told me 7-10 business days and then when I emailed again they told me they're waiting on more stock. So they don't even have the product I ordered meaning they're selling stuff they don't even have. I'm so angry. At this point I feel like I'll never get my order. Fanjoy is a joke. Don't even waste your time or money.

Date of experience: September 19, 2022
Indiana
1 review
0 helpful votes
Follow Nic R.
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Still waiting
December 1, 2022

We ordered hoodies for Christmas on November 5th. We haven't received any updates or responses to my emails. Completely untrustworthy, will likely cancel order and explain to our daughter why she didn't receive her fave YouTubers merch

Date of experience: December 1, 2022

Overview

Fanjoy has a rating of 1.2 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanjoy most frequently mention customer service and business days. Fanjoy ranks 390th among T Shirts sites.

service
28
value
20
shipping
24
returns
20
quality
19