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FanPass has a rating of 2.5 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FanPass most frequently mention several times problems. FanPass ranks 675th among Marketplace sites.
This company responds to reviews, but usually not within the first month
I was in massive need for a ticket for the Manchester derby this past Sunday being a city fan I was panicking leading up to the day as I seen some bad reviews from people on the reviews I was having faith getting into the stadium I bought from a scammer a few days before on Facebook so fanpass saved the day I got in with decent seats when I got past the turnstiles I had a fist pump of delight with my ticket being genuine and we won 3-1 the only criticism i would give is the price it cost me for the ticket and the add on fee but with it being a derby I guess it would be expensive fanpass thank you you guys saved the day
By far the most aggressive, unprofessional, rude company. Do NOT use them. Even after bringing me to tears on the phone they spoke over me, hung up on me and rejected all my calls.
Avoid this site if you think you've bought tickets not gauranteed to get them joke take your money though
I purchased tickets for PSG-Milan. The waiting time was a bit disappointing, since I got the tickets only 1 day before the event after writing to customer support, but no other problems were faced. Reccomended
I bought several tickets for Arsenal on Fanpass. A bit afraid at the beginning, I emailed them to know when I'll receive the tickets and they replied very fast (within an hour). Finally I collected my tickets from the seller and enjoyed the game peacefully.:)
I recommend it to every football fan!
I bought two tickets yesterday for Saturday's match chelsea norwich one for me and one for my girlfriend and there are different names on them not ours. What can be done when I receive the tickets because there are 48 hours until the match. I want to know what happened, I hope isn't a fraud.
I purchased e-tickets over two weeks ago and have still not received the download.
I have paid for flights and hotel as we aren't from London.
This was booked for my sons 16th birthday.
I emailed fanpass and still haven't had any reply.
Do I need to phone my credit card company and report as fraud to get my money back?
Hello Mark,
Thank you for your message
It seems that our support staff have replied to your emails.
Please note that for majority of the events, tickets are only issued close to the date (24-48 hours before) to avoid counterfeiting.
In any case, you will receive an email once your e-tickets are ready to download from your Fanpass account
The tickets simply need to be printed off if they are PDF tickets, or to save them onto your phone if they are Mobile QR code. You will then just need to scan them at the gate in order to access the venue.
Best
Fanpass Team
We purchase tickets 2 months before the event, fanpass confirm the purchase and 1 week before the event they just cancel my order since prices of tickets triple them self and we already book flights and hotels and now tickets are over 1000 pound each.
Also they not responding to emails this company is 1 big scam be carful guys..
Hello Tom
Thank you for your message
Fanpass is a marketplace between sellers and buyers and does not hold or sell any tickets.
We have proceeded to the full refund of your orders already!
We sincerely apologize about any inconvenience caused in regards to the situation.
Best
Fanpass Support
Fan pass
PLEASE DO NOT USE THIS COMPANY
I PURCHASED 2 Liverpool v Man Utd 17/12/23 tickets for over £1000 - we stayed in Liverpool all weekend & was sent tickets on WhatsApp a day before the game- on arrival to the turnstiles we were told the tickets were duplicated & had already been used
Tip for consumers:
Very poor
Products used:
2 tickets Liverpool v Man Utd
First time using Fanpass. They respond very quickly. They answered my questions and I bought a paper ticket one week before the game. I waited for about an hour for the seller to confirm the ticket, and the tickets were shipped one week before the event. Enjoyed a good day. I would use Fanpass again :)
I bought tickets for a premier league match. The seller told me that he was unable to deliver the tickets and someone would meet me at the stadium. I called him several times to ask him to deliver the tickets and he kept saying that someone would be there soon.
Eventually, after the match had started he said that the person delivering the tickets had been arrested and he would not be able to deliver them. I don't believe he had any tickets to sell in the first place. How do FanPass verify that the seller has tickets to sell.
I know this site has lots of good reviews but be wary of sellers that are touts and don't have any tickets to sell I have not yet received a refund from FanPass for my tickets.
Hello Scott
Thank you for your review
We are sorry to hear that you have been unsatisfied with our service.
For Premier League fixtures, tickets are likely issued close to the game as per the club are issuing them only the week of the event.
Please email us at contact@fanpass.co.uk and an agent will look at your case closely.
We do apologies for any inconvenience - beyond our control.
Best,
Fanpass Support
I bought tickets via fanpass for the Chealse-Valencia match last night. Since I'm not from GB, I ordered them at the hotel address, which hotel gave me (on Google maps same address). After they accepted address, one day passed and Fanpass confirmed that tickets were delivered. When I arrived at the hotel, there was no tickets. They blame each other, while Royal mail claims it is probably a badly typed address. I didn't had time to look to much because I was trying to investigate where the problem is and where the tickets are. Without any help, I had only 3 h and off course missed the game. Fanpass only sent me information of an address I gave them without any usefull answer, even when I told them that tickets are not on that address. I would like refund if that is possible
Hello Nenad,
Thank you for your review:)
You have received an email one week before the game with your delivery information.
Your tickets has been delivered and signed on the 12/09 by your hotel:
Tracking Number: SF690963050GB
Tracking Link: https://www.royalmail.com/track-your-item#/tracking-results/SF690963050GB
The tickets has been shipped from your seller, to the address provided by yourself:
56-60 Guilford Street, The President hotel, WC1N 1DB London, United Kingdom
We are unfortunately not responsible if your hotel has lost the package or if the address was incorrectly provided.
Best,
Fanpass Support
I paid 599.76 for 2 longside lower tickets (chelsea vs Arsenal) but was offered longside upper which prices listed on the website was 120-121. Made complaint to panpass but was completely ignored until I said I will speak to ombusdsman. Then they insisted I purchased upper despite I attached them screenshot of my purchase process and credit card bill. I'm making small court claim against them and collecting evidence now. If any of you have similar experience please contact me: *******@hotmail.com.
Hello,
Thank you for your feedback
It should have been great to provide accurate information when reviewing your experience: we never have ignored one of your email and always answered to you within 24 hours.
When purchasing a ticket, the stand is clearly display during all the buying process on the right of your screen.
We are also not authorizing any of our sellers to provide our buyers with the wrong tickets ordered.
Best,
Fanpass Support
I had an awful experience with Fanpass because I bought a ticket for the match between Liverpool and Manchester City for a specific day (Saturday 13th of January) but the day of the match was postponed in one day. I had arrived in Liverpool specially for the match and I had to come back home the next day. Fanpass didn't give me any solution and I had to miss my flight. Fanpass just told me I had to speak with the seller who wanted to pay me for the ticket less than the half of the original price. A serious company, at least, have to give warranties to respect the original conditions but Fanpass didn't help in anything.
Hello Juan,
Thank you for your feedback.
All the premier league fixture's are subject to change due to TV rights and this beyond our will. Therefor your tickets are still valid for the postponed date and available to collect from your seller on the day of the game as per you requested.
If you wish to resale your tickets, you are able to do it via our platform:)
Best,
Fanpass Support
I was scammed twice by this website.
First, they provided me with false tickets and I was refused to enter the game.
Second, when I complained and provided all the documents they asked for, they told me I didn't provide them in time (which I did) and they don't want to refund.
So my honest advice to anyone reading - AVOID the SCAMMERS.
Tip for consumers:
I was scammed twice by this website.
First, they provided me with false tickets and I was refused to enter the game.
Second, when I complained and provided all the documents they asked for, they told me I didn't provide them in time (which I did) and they don't want to refund.
So my honest advice to anyone reading - AVOID the SCAMMERS.
First don't let the first couple of 5 star reviews fool you like it fooled me. I listed two tickets a week ago for the Arsenal V Manchester City match that's playing today (01/01/22). The listing was fairly easy to do. My only issue was when both my listings had completely vanished after a couple of days, and after emailing fanpass twice (normal email + complaints email) regarding this I heard nothing back (still waiting). I've been robbed of around £200 in broad daylight. FYI, when you list tickets, you have the option to upload a screenshot of the ticket itself (if its an e-ticket which mine was), and like the idiot I am I did this in hopes of proving I was legit-had the tickets. What makes this worse is that I wasn't scammed by other users - I was scrammed by the people working at ScamPass themselves. Writing this review so you can make the right choice and avoid this site, and also the 0.0001 chance FanPass respond and reimburse my stolen tickets.
Tip for consumers:
dont
Bought last minute tickets for utd benfica. Had to collect the tickets directly at the stadium
Everything went smooth and great atmosphere in old trafford:)
Will use again if needed
They deleted my review twice!
After disputing with FanPass about a refund for weeks. I reached out to the PR group for the club I was supposed to be viewing to get their thoughts on fanpass not refunding and treating customers this way. I received this message in return "Fan pass is an illegal third party sale site." I had no idea this was illegal, and now realize why they are so difficult to work with- another red flag is not having a contact phone number. We are on lockdown, and in the midst of a pandemic, but still they will not refund for a postponed sporting event. Are you serious?! Guidelines should change under these circumstances- just like every other reputable company is currently doing!
This is not how you treat customers. AirBnb issued a statement across their platform saying they will refund all customers (both owners and renters)- and they are a similar platform in which they are the middle man- but I suppose they are legal. Blows my mind that fan pass as a company doesn't recognize extenuating circumstances deserving a refund.
Hello Kelly,
Thank you for your email
Fanpass know that you are a fan of live experiences, whether it be sports, concerts, theatre or comedy. The current state of affairs – specifically the evolving situation due to COVID-19 (the novel Coronavirus) – has likely led to questions about what happens if an event gets canceled or postponed.
We want to assure you that we are working directly with our many partners, event organizers, leagues and teams around the world.
Having said that, please see the below guidelines regarding your order(s):
What if a sporting event is canceled or not canceled but it is played without spectators?
--> If an event is played without public, the tickets will be canceled by the event organizer and Fanpass will treat this event as a canceled event. You will be naturally refunded for your order(s)
What is the difference between a canceled and a postponed/rescheduled event?
--> When events are officially postponed or rescheduled, they still happen but on a different day than originally planned.
If the event is postponed to a future, undetermined date, the tickets will remain valid and are non refundable.
A canceled event or without publics is not rescheduled and will allow you to apply for a refund. In any case, you will be notified by email about a refund if this measure happens to be taken. If tickets for your events have already been received, you will need to return them to your seller.
At this stage, we are awaiting for further announcement from the governments and all decision takers in regards to the Coronavirus (COVID-19) situation and you will be notified by email
Best,
Fanpass Customer Team Support
I have been emailing fan pass who didn't send out my tickets and have been getting no response! The game is tomorrow and order still says delivery pending!
Hello Charlotte,
Thank you for your message
Your seller should have connected with you in order to provide tickets arrangements.
Please also kindly check your spam/junk folder as per your mobile tickets should have been transferred by email already.
Then also make sure your phone number/email address is valid on your account for your seller to connect with you – in case it is needed.
Thanks!
Fanpass Team
Just got scammed put two tickets up for sale and got two buyers, they are now trying to keep my money and make me pay for tickets for second buyer who resides in a Stamford bridge hotel. Going to small claims court and ombudsman. DO NOT USE THESE PEOPLE
Hello Anne,
Thank you for your message
Our site is used by 1000+ of sellers without any issues. If you had any doubt about the second sale, a simple email would have been enough before accepting it.
After having reviewed your account activity, you have indeed accepted both sales by clicking on it: this mistake does not comes from our side. All the sales are display on your account and it seems likely impossible to accept a sale by mistake.
We can also see that the listing has been duplicate from your account.
We therefor completely disagree with you review and the analysis of the situation.
Best
Fanpass Support
Tickets for el clasico at bernabeu stadium! Travelled all the way from sweden to see the game and to see messi scored this las minute goal. Fanpass made my dream came true :) :)
Bought three tickets for the game of liverpool and stoke city on 28/4
Tickets never arrived till the day of the game
They gave me a number for the seller which i tried to contact but never went through
I could not get hold of the seller till the beginning of the match HUGE SCAM
Hello Ramy,
Thank you for your feedback.
We are happy to know that you've received your ticket and we do hope you enjoyed the game:)
For sport events, tickets are only released some days before the match in order to avoid counterfeiting. Therefore, it can happens that we need to arrange a collection on the day in order to avoid any delivery mistake.
Apologies for any inconvenience with this process
Best,
Fanpass Support
First time I was purchasing tickets through Fanpass: easy sign-up and fast to order. Tickets were delivered on time and we enjoyed the day of the event with peace of mind!
I used Fanpass multiple time, tickets always arrived on time, really good service, website easy to use and secure.
I'll definitely use Fanpass again and I'll recommend using them :)
Went to see Manchester United in Stockholm with Fanpass.
Tickets received in London the weekend before the game in order to enjoy my trip there.
Great game, atmosphere!
I recommend
My son was scammed by fanpass for Chelsea v Aston Villa 3rd round Carabao Cup tickets on 22nd September 2021 at Chelsea. He is 19 and travelled to London for their first time on his own paying a lot for trains only to be turned away at the ticket office for fraudulent tickets sold by you, what a useless company you are if you cannot even verify a ticket he paid £60 x 2 for
Hello Tracey
Thank you for your message
Could you please send us an email at contact@fanpass.co.uk along with your order number
Our support staff will then be able to investigate this matter further
Best,
Fanpass Support
I bought tickets for Chelsea against Valencia and I received the tickets almost 10 days before the game.
I just went in and enjoyed the game, I recommend this service!
Gain trust and grow your business with customer reviews.
Fanpass is a marketplace which allows people to buy and sell tickets all around the world.
Hello William
Thank you for your message
If you are unfamiliar with Fanpass then your review is understandable. Sorry if you did not notice but indeed we are an intermediary platform between sellers and buyers. Therefore, all sellers needs to accept their sales to make sure tickets are still available to be provided. This acceptation process is similar to many marketplace from other industry as well.
Your seller has not accepted the sale and you have been notified by email automatically. This means that your payment has been automatically released to your account in a form of a reversal - please read below:
In the case of a reversal you won't see a refund credit on your statement—you'll just see the original authorization drop off your statement entirely after a few days. There will be no payment, and no refund. It'll appear as if the whole transaction never happened. Your bank should be able to confirm this for you.
For more information, you can feel free to connect at contact@fanpass.co.uk:)
Best,
Fanpass Support