Lids

They site offers free shipping ads everywhere as you shop. AFTER you finish authorizing payment the receipt show shipping fees of 5 dollars. The gag is to let you pay then act as if it is your fault not to have pre entered the shipping code. Very questionable business model. I think it reflects the true nature of the honesty of the business. I've had this happens on both Fanatics.com and Lids.com.

Ordered a hat…took a while to get here. When it arrived, it was too big. No problem, right? Wrong! Instead of being able to cruise to the mall and exchange it, I was told I had to return it via snail mail. Only took over 20 minutes of Chat with some very unhelpful person online. Now, I need to wait for the shipping label, ship it back, wait for the refund to hit my account, and purchase a different size. No customer service phone number. Never buy from a place that refuses to take returns at a local store and doesn't have a phone number for customer support. Place is trash.

I ordered 3 gifts for a friends birthday with the standard shipping, thinking they would arrive in 3-5 business days. I received an email 1 minute (!) after placing the order telling me that the entire order was cancelled. I did not cancel it. The items showed that they were in stock when I placed the order. Everything looked ok. So what happened? I tried to find out from Customer Service but the chat bot was useless and there was no phone number to be found to talk to a LIVE ADVISOR. Never again will I do business with Lids!

I posted a review about a terrible experience with lids on 12-3-23 and fan relations reached out to me and basically made me more mad. Today lids customer service resolved the issue within 20 minutes. I know people make mistakes and that's ok but when a business takes accountability for their mistakes shows they care, and at the end of the day that's all you can hope for. I'm completely satisfied with the outcome and look forward to more purchases from lids.

The worst shopping experience of my life. Lids.com (AKA Fanatics) should have a disclaimer on every product page that states that it will take over a month for orders to be delivered (if at all). Please DO NOT order from this site or you will wait endlessly for a product that is never coming. Waited over a month, only for their support team to tell me that my order was "Lost in transit" twice. It's basically a scam website that doesn't honor any delivery commitment. You have been warned.

Got wrong size hat and online it states you can go to the local store to return or exchange just to find out the cant do anything about it bc i did not buy directly at the store so they told me to follow return protocol on line that ended costing me $9.99 to return or exchange out of my own pocket even though the company had originally charged me $4.99 to have it shipped to me. What a joke. Not to mention that they had a handling fee and taxes that ended up costing me $37.10 to begin with that Im only receiving $19.00 back on. Their value of integrity is not good at all and i will never but from their on line store again. Be aware

The Lids online has a layout that has no good assistance. Lids don't even have support that is trustworthy and it's difficult to keep track of your order online. It fits perfectly with the Lids stores that always have rip offs and rude people. Two rude boys in black shirts and blue caps are mocking people for no reason as they go into Lids sports store and make fun of more people in there in Palm Desert, CA. Lids is a fake.

Constantly lied to by customer service. Never received my refund after returning my item and having to pay for return shipping as well. I have let Paypal take over the dispute now. Don't know how they are in business.

Paid over $45.00 for a mass produced cap that I included 2 day shipping for and so far it's been 3 business days and still nothing. I was planning on taking it on my European vacation but looks like it won't arrive in time. Thanks Fanzz for having horrible customer service.

Employees (male and female)were really not good people in general. Talking about a female customer's voice that it was too deep. Talking about customers from Mexico. Though, McAllen area is 99.99% Mexican and employees themselves are Mexican American. Told me I can become a member and get additional 20% off merchandise for $5. And employee did not give me my membership benefits. I'm really tired of companies that just play the game with people. I understand it's a business but most don't care about customers. I will never again go to Lids unless I know an employee of theirs is a good person.

Totally unprofessional and they lie they'll take your money even if the hat isn't in stock and you'll have to wait a month for a refund none contacts you about anything on your order information. Don't waste your time shop elsewhere!

Bought a hat and once I checked out I realized they did expedited shipping? 11.99? So it said 1-3 business days…. Ok I was mad at first cause they kinda just threw that on checkout and I didn't notice it (my fault) but it's taking it 6 days to get here! Im not one to do negative reviews but this is ridiculous! Do yourself a favor and go to fanatics. Won't buy from lids ever again.

Ordered a Jersey for my son on December 14. Was guaranteed to have it before Christmas. Today December 28 still no Jersey. The manager at the Bend, Oregon store is awful! She is no help and quite rude when answering any question I have. I work retail and I know the way shipments and ordering work. My friend was the previous SM so I know what processes and procedure they have and she has no clue. Terrible hire Lids! Maybe you should call Moe and get him back in that store before it goes out of business! I will never shop this company again! Total disappointment.

Well I tried to order a bunch of stuff to save on shipping, but they only shipped out one thing because of their poor inventory system. To top it all off, the full charge has been pending on my account for days. Honestly think this is done on purpose. So they can just ship out each single item for full shipping price.

Just horrible service, and over inflated shipping prices. 1 months to ship 4 hats, because they use the cheapest possible shipping service available. (But you pay DHL prices.) Customer service is just... well a joke. Absolutely last time i order anything from lids.com

I hate these people so much that I can't go into the details without stressing; suffice to say that if their "customer service rep" Tara isn't a bot, she's an android. They refused to change shipping method within 15 minutes of my order, although the order was placed on a weekend and they state that they don't ship on weekends so the items were still just sitting there. I was trying to upgrade shipping speed, nothing more. So lame.

The only thing surpassed by the poor quality of the items they sell is their customer service department. A call to their 800 number can take anywhere between one to three hours to get an answer. I tried to return two baseball shirts I bought for my wife, not for a money refund, but for different sizes. My wife normally wears either a small or medium in a tee shirt. Just to be comfortable, I ordered two medium shirts. When they arrived, not only was the quality of the material terrible, as thin a paper, but my 4 year old granddaughter would have had a difficult time fitting into these shirts. I realize this is one of the problems buying items sight unseen. But this was brutal. I'd steer clear of buying from this company unless you have money to burn. Go to a "real" sporting goods store, look at the quality, feel the material, get help if needed. Lid's.com offers none of the above.

We purchased t-shirts and hats for our kids. The hats were in terrible shape- bill of hat had been bent etc. When we called we were told we could return the items to the store...In the store they said they can not accept online returns. So instead we shipped back and paid the $9.99 fee for items that were DAMAGED and not of our doing. Option was to take an e-certificate but we have no intention of shopping with lids again so the the $9.99 ended up being the cost of a lesson learned... avoid LIDS

HORRIBLE EXPERIENCE! I went into the store with my 7 year old son... obviously to purchase some merchandise. It took me over 20 minutes to get someone to help me get a hat down from the top row, mainly because the employees were too busy having a dance party and rapping there music... one of the guys was off work and must have announced he was leaving to go get "LIT" for his birthday but don't worry he won't be "hungover tomorrow"... When I asked for help 3 different times I got told "oh yeah, give me a sec". Then they debated with each other on what music they wanted to hear before they came and helped me. One guy came over and got the hat down for me but immediately walked away before I can tell him he got the wrong size down... at that point I just put the hat down and walked out. I will not waste my time at this company anymore.

In the past two years I've accumulated approximately 300 to 400 hats, including college, covering all the divisions for as low as $5.00 per hat. All the major pro sports hats starting at $10.00 per hat. I'm on a fixed income, and try to get as many per month as my budget allows. At Lids.com I've amassed quite the collection. They have so many ways to save on their site, I am the biggest sports nut, and Lids totally satisfies my cravings for hats. That's not all, they have everything, such as jerseys, pants, and all types of things. Simply go to Lids.com and check it out.

This site is just amazing. They have everything you could want in the way of sports paraphernalia. I got a whole bunch of stuff from here before the super bowl. I was really happy with all the items I purchased. It was a lot of fun.

I order $250 worth of items online at Fanzz.com and 2 of the hats I ordered did not arrive. I called the customer service number multiple times when the message stated they were open and just got VM. One of the items didn't fit, so I went to one of their local stores. They didn't have my size either so I ended up giving it to my son. But I mentioned to the store employee, that I was unable to reach anyone at their office and he said he would reach out to the main office for me. Later that day a customer service manager sent me an email saying that the 2 hats I ordered were sold out and they will email me a new gift card # by the end of the day. This was 4/23/18. I have still not received my new gift card # and I have emailed the CS mgr ever week since then, without a reply. This is unacceptable and no way to run a business.

These are definitely not the same hats as in like 2016-2020 the quality is very cheap and they are all low profile been buying hats since the late 80's smh!