I have been browsing the site for a long time. The site is beautifully designed and I like the idea of being able to purchase from boutiques all over the world. I have made my first purchase two weeks ago. I bought 2 items from 2 boutiques. So, 2 parcels were sent to me. The shipping from Italy was every expensive. And I had to pay duties for both of them. One of the parcels was properly packed but the other one was all crumbled when it got to me. I guess the entire shopping experience also has a lot to do with which particular boutique that you bought the items from. Since the boutiques handle the fulfillment of the orders, there is pretty not much that farfetch could do about it.
I could not find a pair of sandals to wear for my wedding since it is already August and all the fall products are in. I went online for hours and finally found a beautiful pair on farfetch. I placed my order at 1 am on monday and they arrived in Los Angeles from Paris on Wednesday morning. I couldn't be happier. I knew the brand and my correct size in it, so I didn't have to worry about returns, which according to other reviews can be problematic.
Its very fast but disappointed that the packing is not decent, i spent around us$320 dollars but the product just like a old stock packing, and now all other online shops are very decent and new, please return my feedback
I bought a pair of shoes and I receive them 2 days later, wrap the box and includind all the return documentation in case of change my mind. The shop offer free return. It was an amazing purchase. In addition as I domestic in Europe I did not pay any custom taxes as they collaborate with European shops responsible to ship the product. Absolutely happy.
Please don't shop in this store. It is the worst place to buy online, their customer service is the worst unprofessional unprepared people you will ever deal with, and they will make the returns impossible for you to get your money back (even after have sent the products back).
I ordered for the first time in Farfetch just to my surprise My order got cancelled. How come they take money even if the stock is unavailable. I hope they return my money. It's a big disappointment from this side.
Farfetch returns are VERY, VERY slow and you are at the whim of the claims their partners make. I was told their partner claimed a denim shirt was returned damaged, a lie. How do you defend yourself against an unknown small retailer thousands of miles away? The possibility of scams and fraud are too high and I will never shop on Farfetch.
I placed an order on a Tuesday which was due to be delivered to London from Italy within 5 working days. The next Tuesday came and it was out for delivery. I waited all day at home and then decided to check the UPS tracking system, which had said the item was delivered and signed for by someone i have never heard of. I contacted Farfetch and they said they will be in contact with UPS. It has been 2 weeks as of tomorrow and there is still no update. I am incredibly disappointed with the service as I needed the item as a gift and yet, am left with nothing. I would appreciate a refund as well as some form of compensation for this loss, as I am very upset and doubt I will order again.
Horrible website and 'customer service'. If there is a problem they do not want to know and you'll be chasing your refund for weeks and weeks. I used to be a customer for past 10 years but never ever again.
Ordered a Burberry cape poncho from farfetch, due some price issues, the boutique process the order took very long time(almost 2 weeks).
But farfetch provide a excellent customer service, a staff member reply me very fast, and keep updating information with me, never ignore my emai, they are really helpful.
Now my order is on it way
Thank you farfetch customer service.
Overview
Farfetch has a rating of 2 stars from 1,781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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Hello Nico,
Thank you very much for taking the time to provide us with your positive feedback. We are disappointed to hear that you were not completely satisfied with the packaging of your order. Your comments will definitely be used to improve our services.
If you need assistance with any order issues, you may contact us directly at customeroutreach@farfetch.com. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch