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Here’s what consumers have asked with answers from Farfetch staff and previous consumers.
In my experience, as far as genuine items go, yes. My recommendation to you is, research the store you're buying from, because your experience can be 0 or 5 stars depending who you're buying from. I bought a new Valentino bag and received an used one from a store called Gente Roma. Farfetch did nothing other than contact the store and politely reply back to me that there was nothing they could do about it! They made the sale, they're making money off me, off course they should have done something. Nope. I could return the bag, which was an option regardless. Gente Roma was so disonest about the condition of the bag, I was afraid they would blame me for sending back a used bag and only give me a patial refund. I felt my safest option was to keep the bag. On the other hand, when I bought a pair of Valentino shoes from Exelsior Milano my experience was flawless. From the fast shipping, to the packaging to shoes that had never been opened. Moral to the story: if Farfetch doesn't have to get involved, you're golden. If not, don't bother with them. Call the Pope or your credit card and dispute your charges instead. You'll have a better chance of getting something.
Maybe there is a 24 hour time frame to cancel your order after you made it but if that 24 hours frame has passed I'd try calling them. Their customer service can be helpful
Hello She, thank you for writing. Our Refer-a-Friend program reward alternates between 10% discount and a 50 USD gift code. The rewards are chosen at random. For full details on our Refer-a-Friend program, please consult http://www.farfetch.com/refer-a-friend. Warm Regards, Farfetch
Hello Gabriella, Thank you for reaching out with this important question. We are so sorry if you are finding that our pricing structure is not clear. Farfetch is a marketplace web site with a global network of over 400 independent boutiques. Products are sometimes available in multiple locations. When an item is sourced from multiple boutiques, the Farfetch catalog will always present the lowest price for a specified size. While we urge them to price competitively, the ultimate choice lies with our partner boutiques. Therefore, you may see variations as you click into size information for each product. Furthermore, prices will vary for different regions of the world. Please ensure that you have selected the appropriate country for your delivery address. You will see a small flag in the upper right corner. Clicking on this will allow you to select your country. We do hope that this information is helpful. Please feel free to contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week. If there is anything that we can assist you with, or if you have any further questions, please dont hesitate to get in touch. Warm Regards, Farfetch
Sorry I would not know. I am a man and shop almost exclusively Alexander McQueen. I have never had any issues with authenticity, or damaged/used goods. An interesting story though. On Black Friday weekend I purchased a Fendi briefcase at 50% off and then another 15% off with shipping at $20 CAN. They have since put the bag up to full price with the boutique that carries it, Fendi usually does not discount their permanent collection, so I got a bargain!
I am wondering how did you cancel your order. I called the customer service twice in order to cancel my order and then I received an email said that they have began the cancellation process. Now it has been almost 4 hours, the order status still shows "processing"... Should I call them again?
Hello Siyanda, Thank you so much for your question. Delivery speed will vary depending on where your order is shipped from. However, most Farfetch orders are shipped to South Africa with DHL Express which estimates delivery within 3-7 business days after collection. Regarding authenticity, all of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. If you have more questions, please contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch
Hello Hassan, Thank you for taking your time to inquire about return. I am sorry that the item did not work out for you, and that you have had trouble in locating the return menu. After the order has been delivered, it may take a couple of hours until the status is updated on our system, and the return menu is activated in your account. I see that you have contacted our Customer Service department on this issue, and I am more than happy that we were able to assist you in initiating the return and scheduling a pickup. Again, I offer my sincere apologies for any inconvenience this experience has caused you. If you have any further queries, please do not hesitate to contact us at +213-550-3798 or +44 (0) 20 3510 0670. We are always delighted to help you. We are glad to have you as a happy Farfetch customer. Have a lovely day! Kind regards, Farfetch
Hello Betty, Thank you for your interest in Farfetch and our stunning items. Farfetch represents hundreds of independently owned boutiques all over the world. When you place an order with our website, your ordered items are shipped directly from the boutiques. Please rest assured that each boutique we select must go through a very strict application process where we check where they source their product from, which brands, what customers they cater for and most of all the quality of the designs they stock. Each boutique is an official stockist of each brand they sell and prides themselves in catering for the luxury designer market. I can assure you that all the products we sell are genuine and can be traced back to the designer and/or manufacturer. In any case, we offer free returns if you are unhappy with the product. We hope you find this information useful and helps with your decision. In the meantime, please dont hesitate to contact us via email or phone if you need any further information or wish to place an order. Have a lovely day! Best regards,
