Farfetch

Ordered a pair of shoes during the sale, and they sent me a pair of second hand shoes. Asked for exchange they told me that that's the last one they have in stock. Since I heard a lot of bad experience for returning things to farfetch, I asked for a discount because I clearly don't want to pay for a second hand item the price for a new item. They offered me 10% off. I think 10% is for a new item with certain flaws, So I said no and I would like to have a 25%off. They rejected my offer today. Ready to return the item but since it already been close two weeks return period. Finger crossed that I can get my money back.

I ordered some shoes from far fetched and they sent the item quickly and packaged nicely. Luckily I tried the shoe on at a local retail store and knew my perfect size because far fetched has a policy about how you can't return an item if the security tag isn't attached. The shoes I received had the tag laying around in the box. It seems like it was set up so I wouldn't be able to return it. If you order from them just becareful about returns. Other than that they were good.

Just ordered a pair of super sunglasses from them and it was shipped out from the wok store boutique and the shipping is sooo fast! The sunglasses were carefully wrapped and there was no damage at all. I was skeptical to order from this website since there were some really bad reviews. I took the risk and ordered from this website since there were no other websites that had the sunglasses that I wanted. I have to say that I am pleasantly surprised with the service. I received constant updates on my order so I didn't have to worry about it. Definitely will order from this website again! :o) Btw. It is better to make a payment through paypal. I heard you don't have to provide a copy of your credit card and license if you purchase through paypal.

I saw a dress in a "shop" in the UK. I bought it and requested that it be shipped asap. I offered to pay more for speed. The FF people said it usually takes 5 to 7 days to get an item through customs, etc. Well, they got the dress to me in two days. It was fabulous but unfortunately didn't fit. I followed the return instructions which were easy, DHL picked up the dress at my house and the return was processed in a couple of days. It was a fantastic experience. All the more so because at the same time I had been trying to get a return processed through the American company Arcadian. Gawd! What a contrast. It took two months and tons of emails. It was horrible. So Yay Farfetch! Booooooo Arcadian.

I have ordered at 09/12 the bag as gift for my pregnant wife to Portugal. I wanted to make a surprise for her

But Farfetch send me at 15th that they are return back my order to store and now price will be 950€ instead of 610€, and I should make a new order and pay x2 price, because soon Christmas. So, now my money are hold, my wife without gift and it was my last order in Farfetch.

Be careful, I see that many people have the same problem with them. Don't order here You will be without money and order!

I made a purchase and several hours later my card was charged for 3 different orders! One was even flagged by Amex for Fraud Alert. When I called the company they said its my fault. Ridiculous if you ask me! The site is obviously compromised with a Data breach, BUYER BEWARE! They are a fragalent company and not trust worthy with your personal information!

Order number: HE7VCL
I've placed an order on Nov 3rd, and waited till Nov 5th with no changes on the order status. Therefore, I contacted the customer service via email.
They emailed back to inform me the item was out of stock and cancelled my order.
However, shockingly, I found the exact same item automatically appeared in my shopping cart with the price going up!
I felt cheated! Not only did they lie about the item being out of stock, but also used up my first time 10% off which I could have used on the scarf I bought the next day!
Worst of all, I have written another email stating this matter but got no response so far!
Be aware and stay away from this website! They practice price fishing, lie to you and cancel your order!

So, I thought Farfetch was a big reliable website? This was my first thought, but this is incorrect Please do not by any products here. Once again do not by any products here. As you guys all know, you receive 10 percent off as a first customer of farfetch. However, the promo code that I received was defective. So, I contacted the customer service and they emailed me back with a response of which brand is included for discount and which are not. The brand that I was trying to buy is Tom Brown. According to the email, it is included with in the brands that you can get discounts. Then, I contacted customer service and I talked to manager named Steve. He was extreamly rude and did not provide me with clear answer. All he was staying was "I am sorry" or "I understand how this email can be misleading". Come on guys... I hope this review helps. Once again don't buy any products here.