Farfetch

I bought a pair of Lanvin shoes (UK 7 as website showed) but received a pair of size 8.
Either inside the shoes or outside the box showed size 8. (not specifying UK or US, just saying TAILLE Size 8)
I contact Farfetch customer and being instructed to start return process so that they would send me the correct size of shoes or full refund if they are no longer available.
In a couple of days, I received an email saying that I ordered UK 7 which is US 8 and Farfetch vendor sent the correct size.

From my previous experiences purchasing European brand shoes, the size either mark UK (7) or EU size (41) and they would never use ONLY US size.

Hence, my reasonable doubt is that either Farfetch might have been selling counterfeit products or they just made some excuses and would not even bother to admit that they sent the wrong size while sending me with the correct size (there are still size available).

In short, my first experience with Farfetch is terrible ( Mr. Porter or SSENSE or even ASOS is a lot better) and wonder if Farfetch product is authentic or not.
Wouldn't make another attempt with this website.

I sent a return of some jewelry worth $350 to a UK merchant and it somehow arrived without anything in the box (so the merchant says). I've had strange things happen with returns a couple of times before, like a random product being returned that was not what I sent for example, and have always been refunded anyway. Not with Farfetch! They "investigated" my case, asked me for "evidence" that I shipped the product in the package (what would that even be?), and eventually told me that their investigation concluded and they would not refund me. My best guess is that DHL stole the product - it was jewelry so very lightweight and the driver knew what it was per Farfetch's own policy of checking that the product is in the package with DHL. Farfetch is the one with the DHL contract and the one responsible for the product between transit, so you'd think they would take responsibility for the loss. No. Additionally, since Farfetch is the actual account owner with DHL only they can open a claim, I can not, and they have refused to do so. Their customer service team has only stonewalled me, refusing to answer basic questions or provide any sort of detail whatsoever. I've filed a dispute with my credit card company which will hopefully go through. If not I'll file with the BBB and likely have to eat the $350 loss. I was beyond shocked by Farfetch's customer service, especially towards a prior customer, and will never shop with Farfetch again. I'd be wary if you are ordering anything that you might need to return. Even if you have the DHL driver "check" your package like Farfetch instructs you to, that apparently provides no evidence that you actually sent the product. If the DHL driver or the merchant is unscrupulous, as far as Farfetch is concerned you are SOL.