Very good stuff and fast shipping. Loved it very much, I will shop more with farfetch definitely!
I ordered 3 items and have had to exchange one. It hapens within 2 workin days. Great service! Thank you!
Super! Undertanding delayed shipment.
The Pinko Bag i ordered is nice and good quality (real leather). Well packaged wrapping.
Review Highlights
"Loved that my first order was 15% off." in 2 reviews
"Shipping can be a slow however, my only complaint, but that depends mainly on the botique." in 2 reviews
"Took 4 days to get here with DHL, well packed, from Giulio in Cambridge (very ethical, they have their own website as well)." in 5 reviews
Location & Hours
Map
90-98 Goswell Road
2nd Floor Harella House
London EC1V 7DF
United Kingdom
Barbican, Clerkenwell
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Amenities and More
Accepts Debit Cards
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Cindy A.
Menlo Park, CA
07
4/8/2021
They have HORRIBLE customer service, would not honor my birthday discount, been on the phone 3 times, and they wasted and hour and a 1/2 of my day. A sorry doesn't cut it! Be loyal to your customers who pay such HIGH prices for these items, and treat them with respect. PLEASE PLEASE do not order from this swindler company... you can find the same items on other high end sites, and be treated the way in which you should be!
FARFETCH SUCKS HUGE, Will NEVER ORDER AGAIN! STAY AWAY!
Thank you so much. But I hope that you deduct the VAT for people are out of EU countries.
Regards
Fast Delivery thought I wouldn't get my items before my wedding got them literally 2-3 days after I ordered.
Amazing customer service from Chris with Private Client.
FIVE STAR!
Selection and convenience far exceed every expectation.
Fast clear and good
But the only problem I faced is the payment I try many times to withdraw from my visa and after the 12th try it works
I bought an expensive purse... My bad! Apparently it came from a 3rd party through Farfetched. When I received the purse it was not in a beautiful box nor did it have tags on it. To my knowledge it could have been counterfeit. I was not impressed with quality so I returned the handbag just as I received it. Here is the thread of email's that I received...
Thanks for contacting FARFETCH.
There's a problem with your return...
Your return for the GIVENCHY small ID top-handle bag has reached our partner. They have confirmed that your item was returned to them in a different condition from when it was originally sent to you. Unfortunately, it doesn't meet the requirements of our returns policy. We've attached a picture to this email — can you please confirm what happened?
Our partner mentioned that the item is stained, with no tags or security seal.
Once you've responded to us, we'll be happy to help with a solution.
If you need anything else, please feel free to get in touch.
Kind Regards,
My response...
I am glad that you bring this up. I noticed upon its arrival that it was not in a soft bag like many of the other pieces I have purchased in the past, and there were not any tags or seals when I opened the box.
As far as the stains or scratches or whatever that is, I can only say that they must have been there when I received it or it happened in transit due to the lack of proper soft bag or packing materials.
I literally opened the box, pulled out the bag, decided it was not what I wanted, and packaged it back up. This all happened while I was sitting on my couch and there was no staining or scratches that could have been a result of anything that I did during the 3 or 4 minutes that I had the bag out in the open.
Please let your return department know that I did not send the piece back to you in any worse condition than what I found when I opened it.
I would not under any circumstances try to return a bag that I had damaged, and I am actually offended by the suggestion. This damage was noted now, over a month after it was returned, and this feels suspicious to me.
Please expedite my refund for this purchase. The return was completed in September.
Farfetch response...
Thanks for waiting while we worked on your case.
Sorry, our partner can't accept your return
Since it doesn't comply with our Returns Policy, your item will have to be sent back to you.
You'll be able to track the new shipment here.
Thanks for your understanding.
Overview
Farfetch has a rating of 2 stars from 1,781 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- London, London
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Hello Julio,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you are still awaiting an update on the status of your order.
We will send you a private message to resolve this issue as soon as possible. If you wish to speak to us in the meantime, you may contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week.
Once again, we would like to apologise for any inconvenience caused by your shopping experience. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.
Warm Regards,
Farfetch