Shopping with Farfetch an enjoyable experience and I've been getting great value purchases too! The APP can be improved especially the search function.
I ordered approximately 700$ of clothes, one jacket and one pant
I never got it, apparently a third party took care of the delivery, so it was hard to track the items, they were not sure where it was, I finally got a confirmation it has been delivered, when I contested it, they sent me a proof of delivery, but it's not even sign by myself, it's the name of someone I don't even know, what a shame to deliver expensive clothes but to deliver it with any care, I told them I didn't sign for it, it's not my name on the signature, they didn't want to hear more about it and they closed this case and after months i still never been refund or even a voucher
They give you parcel to any guy who will be there when they deliver
I spent a lot of money with Farfetch, I'm not a lambda customer so I don't understand
I spent $400 on a top which did not even fit properly. I asked for a refund, they sent their DHL courier to collect it and I never got my refund or reply why! Once I made contact with them via email, they claimed the top was not in its original condition and sent me photos of damages which they claimed I made on the top. I emailed them to say these were made upon them receiving the top and never heard from them again. I am in the process of hiring a legal representative to get my $400 back! DO NOT USE OR BUY FROM FARFETCH! It is a SCAM.
After a few filters, designers, name brand, the time to shop, I found my perfect match. I like that I can find suggestions/alternative options from the same vendor. Ill be back for my favorites
The bag I bought is so beautiful, even better when it arrive to me
It was very quick, delivery was faster than I expected. I have only words of praise!
My shirt came 4 days after ordering! They also kept me updated daily with the status of my order. I was very pleased and satisfied with my experience with farfetch.
I ordered some shoes off their website. They were never delivered. FARFETCH REFUSED TO submit a claim to FedEx and told me it's my loss. I contacted FedEx they said the company refused to submit a claim, to go to the local police and file a police report. I'm literally fighting to get my $820 back. DO NOT SHOP WITH THEM! I promise you will regret it!
Order processing was way quicker than expected. Even made it in time for Christmas with normal shopping. Thanks Farfetch for saving Christmas for me. Most definitely will be shopping again.
I resieve 2 bags from 3
And the 2 bags acts as one bag you didnot give me any prove that i resive gevenchy so I cannot rate it or return it, the package is bad, the bag get some distort in shape, no material put to fill the bag, so the shape change
Wrong item sent! Nobody gotten bk to me on the shipping refund after several emails chaser! Totally irresponsible! WILL NOT Recommend farfetcg to Any of my friends!
Dear Christine,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your order did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to customeroutreach@farfetch.com.
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
The service far surpasses my expectations. I ordered a pair of shoes from our local city department store, and theyve still not arrived. Your service puts them to shame. Thanks so much.
3 times after I pay, you write me setons you don't have the item.
Just should be a little more careful about that!
But I love Farfetch. Timing, packages and everything else is amazing
Totally professional, customer service is helpul, shipping, products, to sum up great shopping experience at all levels, keep up the good work farfetch. Thanks
I recommend everyone for shopping in this brilliant website which contains brands all over the world, the shipping is soooo fast and I'm really happy with that, thank you farfetch team!
Great collection, good prices, excellent app layout. Great costumer service. Simply the best online fashion mall.
Returns are very easy and quick refunds.
I purchased a messenger bag by Baldinini and I use it everyday now! Love everything about the product. Farfetch is an excellent company to buy from. Keep up the awesome work!
I bought a Jacket shown as Canada Goose (Seaboard) but instead received a Canada Goose (Salida). The labels in the product were incorrect even though the official Canada Goose label shows the correct name of the product while the seller label shows a different product.
Every experience I've had with Farfetch has been great. Even if an order of mine is delayed they offer a free shipping code on my next order. Of course, I always try to order well in advance in case something doesn't fit or there are some delivery issues like I would any other company. What's also cool is that if something is out of stock, they will refund me AND give me a small credit that'll be in my account for next time I buy something. That's something I don't see with other companies. I don't understand the upset customers about reviews being deleted, getting fake items, etc. if you talk to their customer service after you think something is fake, they will try to help you return and get a refund. It would be terrible if they said no refund, but I don't see any of that being said. I also see reviews about lost packages? I feel like it's pretty hard to have a package not be delivered to you. I don't know may I've just been lucky, but the review I see seem to mostly be people that have asked for help. Long story short, I'm happy with Farfetch. Oh and some of the items coming from different stores will have special packaging inside the Farfefch box and it's such a nice touch!
For God's sake, DONT BUY FROM FARFETCH. Their refund policy is a joke. Risk your money waiting for a refund which is not guaranteed even tho you follow all steps strictly.
I received my item and not happy with it, and immediately arranged DHL pick up on the next day. Thinking 14 days are enough for the shipment and that I have followed the steps strictly, THE SHOP DO NOT PICK UP THE RETURN. They let the parcel sat alone in their local custom (airport), not providing the required documents to clear this out. I contacted a Farfetch CS, being told that they try to push the shop to collect the parcel but MY REFUND IS NOT GUARANTEED! God damn it? Is it the way they refuse a refund, by not picking up an unwanted item?! This website is a spam!
Great t-shirt. Awesome print was the main reason I got it to be honest. Excellent quality and ordering and shipping of the product was super fast!
Thanks very much!
Overview
Farfetch has a rating of 2 stars from 1,824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 252nd among Designer Clothes sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fatemah,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience. Based on the information we have on file, we see that you may be in communication with a Customer Service agent. However, if you feel like you need more assistance please contact us by sending an email to customeroutreach@farfetch.com.
Warm Regards,
Farfetch