• Federation Artisan Chocolate

Federation Artisan Chocolate

Is this your business?
Write a Review

Overview

Federation Artisan Chocolate has a rating of 4.4 stars from 263 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Federation Artisan Chocolate most frequently mention customer service, fast delivery, and artisan chocolates. Federation Artisan Chocolate ranks 1st among Chocolate sites.

  • Service
    21
  • Value
    18
  • Shipping
    17
  • Returns
    8
  • Quality
    21
See all photos
How would you rate Federation Artisan Chocolate?
Top Positive Review

“Best chocolate in australia”

Trish H.
4/6/20

Your service was fantastic - great choices - easy website - very quick delivery time - and the receiver (an international traveller) has rated this the best chocolate in Australia! I will be ordering more!

Top Critical Review

“Honeycomb rating”

Patrick F.
9/1/20

I am a big fan of anything honeycomb related. I thought that your honeycomb would rate one of the best going around, however, it didn't live up to expectation. I felt the honeycomb was overcooked which gave it a slightly burnt taste when you eat, as such, there wasn't a rich honey flavour. The best honeycomb I've tasted is from Beechworth Honey, in Victoria.

Reviews (263)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18) federation chocolate (23)
Thumbnail of user leannem34
Australia
1 review
0 helpful votes
  • Send Message
July 2nd, 2017
Verified purchase

We purchased our chocolates at Salamanca Markets, they were so yummy -
And such a great range of different and unusual flavours. We wanted more to share with friends when back home - and Maurice had them to us overnight! Amazing amazing service!

Thumbnail of user mauricec27
Linda G.

Dear Leanne
Thank you for leaving such a wonderful review.
I am so glad we were able to get the chocolate to you so you could share with friends.
We really love to see people enjoy what we make and it Is special to know that you chose our products to share.
Thank you for being a supporter of our family business.

Warmest regards

Maurice and Helen Curtis

Thumbnail of user kymg14
Australia
1 review
0 helpful votes
  • Send Message
March 26th, 2021
Verified purchase

Having recently discovered the best chocolate I have ever tasted comes from Tasmania on a holiday, I soon realised I had not bought enough home with me. I went to the website and was very happy to see reasonable prices, great free delivery threshold and wide range. My package arrived so quickly and I was so impressed I ordered some more and had it sent to my parents as a gift. I cannot recommend Federation Artisan Chocolate enough. Delicious product and great service.

Thumbnail of user mauricec27
Linda G.

Dear Kym

Thank you so much for the amazing review.
This our spirits so much, its wonderful to have so much support and love for our product.

Hoping we can fill your chocolate needs again soon.

Warm regards
Maurice & Helen Curtis

Thumbnail of user paulinep16
Australia
1 review
1 helpful vote
  • Send Message
November 8th, 2016

FABULOUS! FANTASTIC! YUM! Unique flavours. Something for everyone. We bought some for friends back home, but have to apologize. We ate it all. Promise we will buy some more next time.
Certainly worth a visit!

Thumbnail of user mauricec27
Linda G.

Wow Pauline, we are so happy that you love our products. We have found that people find that our chocolate can evaporate as they travel around, but no fear we can deliver whenever we need to help with that chocolate fix. Thank you for reviewing us we appreciate it greatly. Maurice and Helen Curtis

Thumbnail of user wowzaras12
Singapore
3 reviews
1 helpful vote
  • Send Message
October 28th, 2023

I have always considered myself quite the chocolate connoisseur and love trying new chocolate! I was very impressed by the smoothness of your milk chocolate, but most of all, the simple ingredients you use to make it, you are able to achieve such a wonderful product with minimal ingredients! I also ordered your 100% organic Peruvian cacao bar, which is by far my favourite. Amazing products

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorig59
Australia
1 review
0 helpful votes
  • Send Message
December 1st, 2017
Verified purchase

We were so lucky to experience federation on a trip to Tasmania, tasted and bought their chocolate, enjoyed the informative demonstration and gift shop. Now Im getting more shipped to my home for Christmas gifts, so easy so yummy.

Thumbnail of user michellew473
Australia
1 review
0 helpful votes
  • Send Message
December 2nd, 2019
Verified purchase

We met Maurice and his family when we signed up to do the "meet the maker tour". Maurice was very generous with his time and answered all of our many questions. We were drawn into his magical world and enjoyed tastes of chocolate from different geographic origins and at different points of its development. There are dozens of amazing looking and delicious sounding chocolates to choose from - it was hard to know where to begin!

Thumbnail of user carlam248
Australia
1 review
0 helpful votes
  • Send Message
April 5th, 2020
Verified purchase

I first tried this chocolate at the Salamanca Markets in Hobart while on holidays in Tasmania. I fell in love with their sugar free/gluten free range. It was such a treat to receive my parcel of chocolate goodness in the mail today!

Thumbnail of user paulineb93
Australia
1 review
0 helpful votes
  • Send Message
April 9th, 2020
Verified purchase

The site was easy to navigate which made ordering the chocolates perfect. Great communication. Well packed and arrived on time. Hassle free. Will buy again. Love Federation Chocolate (especially licorice!).

Thumbnail of user lisah990
Australia
1 review
0 helpful votes
  • Send Message
December 28th, 2019
Verified purchase

We had lovely personalised service when ordered afternoon tea at the factory. Unfortunately we had limited luggage space and couldn't take chocolate home on the plane. They lovely woman suggested I order on line with free delivery over $50. Perfect opportunity for some special christmas present add ons.
They actually rang me to discuss delivery as the weather was super hot. Despite the weather delay I received everything just in time for Christmas. My family loved it.

Thumbnail of user rosemarya92
Australia
1 review
0 helpful votes
  • Send Message
July 4th, 2021
Verified purchase

I ordered one day and it was delivered the next. I called about a product I couldn't find online - they had it and sent it along. Great service, very friendly and helpful owners and my daughter can eat all the gluten free chocolate she wants. She did say it's such a beautiful chocolate that you are satisfied with small amounts, rather than eating the whole block like you could do with other brands - even better for the waist line.

Thumbnail of user rosemariem64
Australia
1 review
0 helpful votes
  • Send Message
November 7th, 2020
Verified purchase

Product was delivered fairly quickly from Tasmania and in reasonable condition (3 of the blocks had a break-but that was ok). I've enjoyed the ruby chocolate, however, I wish that there was an ingredients list on the packages including the honeycomb.

Thumbnail of user treawynl
Australia
1 review
0 helpful votes
  • Send Message
September 12th, 2017
Verified purchase

Purchased the new flavour "coffee bean milk chocolate" had a taste and it was to die for, it would only satisfy coffee lovers, licorice chocolate is another favourite, easy to purchase on line and delivery without a hitch, very happy

Thumbnail of user mauricec27
Linda G.

Dear Treawyn
Thank so much for this lovely review.
I am so glad you liked our new coffee bean chocolate. Licorice is one of my all time favourites, I really love making this one as it makes the whole building smell like Licorice and then I get to taste. Taste... and taste.
Hope to hear from you again soon

Maurice and Helen Curtis
Living for Chocolate
Federation Artisan Chocolate
Tasmania

Thumbnail of user rosinah3
Australia
1 review
0 helpful votes
  • Send Message
December 4th, 2020
Verified purchase

I was so surprised to on how fast the chocolates got to me in WA. They were well packed and looked beautiful as a Xmas gift. I also received a lovely phone call from Federation Chocolates ladies letting me now what they were going to do with the delivery.
Thank you all very much and Merry Christmas to you all.

Thumbnail of user mauricec27
Linda G.

Dear Rosina

Thank you for your lovely review.
It's important to us to take every measure we can to make sure chocolate arrives in the way it is intended and there are always a few nerves for us when we post to some of the warmer places in Australia.
We are so glad that you loved the chocolate and hope the gifts amaze and surprise those that you have purchased for.

Warm regards

Maurice and Helen Curtis

Thumbnail of user nicoleh1012
Australia
1 review
0 helpful votes
  • Send Message
August 10th, 2021
Verified purchase

I sent chocolate to my friends in Sydney.
The communication from Maurice was amazing.
The chocolates were well packaged and delivered safely.
My friend has said that the arrival made the family smile and their tastebuds sing.

Thumbnail of user mauricec27
Linda G.

Dear Nichole
Your review makes us so happy.
Knowing that we have been a part of someone's surprise and enjoyment in these times is one of the reasons why we do what we do.

Thank you for your support and please reach out if we can help with anything in the future

Maurice & Helen Curtis
Federation Chocolate

Thumbnail of user lyndonl16
Australia
1 review
0 helpful votes
  • Send Message
August 9th, 2021
Verified purchase

I loved the vegan chocolates from Federation Artisan Chocolates. I received them really quickly and the service was impeccable - I truly felt like a valued customer. The chocolate coated Turkish Delight was amazing and I love to nibble on the delightful 74% dark cacao with cacao nibs of an afternoon. Thank you Federation Artisan - I will be buying more! Pleased to see a lot of vegan options too!

Service
Value
Shipping
Quality
Thumbnail of user mauricec27
Linda G.

Dear Lyndon

Thank you so much for this lovely and encouraging review.
To hear how much you enjoy our chocolate makes our day.

We very much look forward to fulfilling your chocolate needs and look forward to hearing from you again soon.

Warmest Regards

Maurice and Helen Curtis
Federation Chocolate

Thumbnail of user johnm1078
New York
2 reviews
0 helpful votes
  • Send Message
June 15th, 2017
Verified purchase

I tried some samples at the Salamanca market and immediately bought three bars. I am a chocolate "nut" and have tried many, many types of chocolate. This is honestly the best chocolate I have ever had. I am back in the US now and am rationing my 1/4 remaining bar to little nibbles, it is that good. I have even looked into getting it shipped here but shipping cost ($50) is prohibitive. Federation, please consider selling on Amazon--you are the best chocolate ever!

Thumbnail of user mauricec27
Linda G.

Dear John
Wonderful to hear from you. Thank you for such an encouraging and positive review. We are so very glad you have enjoyed our chocolate so much. We love chocolate and the pleasure it gives people.
I wish we could get more chocolate to you! If you contact us via email with the chocolate you would like we will do the best price we can. We have a number of overseas customers that do this regularly.
I will also look into being on Amazon, I think that is a great idea.

Thank you again for taking the time to let us know how much you enjoyed the chocolate we very much appreciate you and your support.

Warm regards
Maurice and Helen Curtis
Federation chocolate

Thumbnail of user maryannv21
Australia
1 review
0 helpful votes
  • Send Message
June 1st, 2020
Verified purchase

Even in the very busy pre-Easter season Federation Chocolate were able to provide excellent service and beautifully handmade chocolate to share with family. Thankyou so much for continuing to create such beautiful, creative and delicious chocolate.

Thumbnail of user lindap1817
Australia
1 review
0 helpful votes
  • Send Message
July 10th, 2021
Verified purchase

Love the richness and quality of the chocolates. They are a decadent treat and a wonderful gift.
So easy to deal with the lovely people at Federation chocolates. Good variety and beautiful presentation.
Will certainly buy from them again.

Thumbnail of user mauricec27
Linda G.

Dear Linda

Your review made us so happy. To know that you have appreciated what we do and the love of our chocolates is why we do what we do.
Thank you so much for taking the time to review us and to support our family business.

Warm regards

Maurice and Helen Curtis

Thumbnail of user gavinc76
Australia
1 review
0 helpful votes
  • Send Message
August 8th, 2021
Verified purchase

We ordered the mixed box dark chocolate domes and a few blocks - we could not believe how flavoursome they were. The descriptions matched the chocolates perfectly. The service was fantastic and they arrived quickly. Definitely will be ordering again!

Thumbnail of user mauricec27
Linda G.

Dear Gavin

Thank you so much for taking the time to write this amazing review.
We love knowing that we are making people happy and having this feed back gives us great encouragement.

We look forward to hearing from you again soon

Warm regards

Maurice and Helen Curtis
Federation Chocolate

Thumbnail of user sallyc240
Australia
2 reviews
0 helpful votes
  • Send Message
February 20th, 2020
Verified purchase

I found Federation Chocolate on a recent trip to Port Arthur and was very impressed by the litle talk and explanation about Artisan Choc produced and packaged here. The lay also stated she would not be packing any choc for delivery via post in the heat Tasmania was currently experiencing. Thoughtful and showed integrity and care about why their choc was special. I purchased on the day. When I returned home found the web site and sent an order. No issues with the web site easy to navigate and was very well presented. I received my ordered choc. In a timely manner, with no issues. I am lucky enough to be returning to Port Arthur in late May and I will be stopping again with a new travel companion who I am sure will enjoy the talk and the produce. Thank you for allowing me to babble... but it really is beautiful chocolate.

Service
Value
Shipping
Quality
Thumbnail of user mauricec27
Linda G.

Reviews like this one mean the world to us
As a small family business, knowing that we produce a chocolate that is so loved gives a great boost to us and our staff Thank you Sally C. For taking the time to help our business grow a little more

Warm regards
Maurice and Helen Curtis
Federation Chocolate

Thumbnail of user helenw96
Australia
1 review
0 helpful votes
  • Send Message
December 4th, 2017
Verified purchase

Right from ordering to receiving my order has been a very easy transaction. Receiving an email thanking me for my order was a lovely touch. My order arrived in super fast time. I would certainly recommend this company.

Thumbnail of user magreeq
Netherlands
11 reviews
16 helpful votes
  • Send Message
July 23rd, 2020

Federation Artisan Chocolate is my favourite. I always get this chocolate for my birthday. It has a very soft and rich taste, which you will remember for a long time. I sometimes get the feeling that its taste can stay in my mouth for hours. That's very cool *-*

Thumbnail of user chrisf158
Australia
1 review
0 helpful votes
  • Send Message
February 5th, 2018
Verified purchase

I sampled and bought some Federation Artisan Chocolate during a recent visit to Tasmania and now I am a fan.
Just ordered some more online, and my craving was satisfied within a couple of days.
Excellent, I will be buying again!

Thumbnail of user mauricec27
Linda G.

Thank you Chris for this lovely review. We do appreciate the support of our family business and hope to hear from you again soon.

With thanks
Maurice and Helen Curtis

Thumbnail of user stephenc299
Australia
1 review
0 helpful votes
  • Send Message
July 14th, 2018
Verified purchase

Usually purchase my chocolate from the shop at Taranna or Salamanca market, but this is now proving difficult, so decided to order online. Very impressed as the ordering process was easy to follow and delivery was very quick. Will now continue 'stocking up' using this process.

Thumbnail of user jens222
Australia
1 review
0 helpful votes
  • Send Message
May 4th, 2020
Verified purchase

I ordered a gift for my parents at Easter and they thoroughly enjoyed the beautiful chocolate. The ordering process was simple and I really appreciated the personal email I got from the business owner offering further assistance for future orders. I will be buying more gifts from here in the future.

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Federation Artisan Chocolate on the Tasman Peninsula.

This is a unique chocolate experience where you can see the rich creamy chocolate being hand made, taste the end result and buy direct from this family business.

Owners Maurice and Helen Curtis love chocolate as much as you. They search the world for the finest cocoa to produce decadent memorable chocolate sensations. So you can take a trip around the world from the Chocolate kitchen, sampling chocolate from Papua New Guinea, Tanzania or Madagascar.

Ever sampled Australian Grown Cacao? Federation Artisan Chocolate Proudly supports Australian Famers and producers and creates a range of Chocolates made from Cacao grown in Australia.

Fudge and Nougat are also made on the premises and you can enjoy a hot cup of Chocolate Desire, our own blend of chocolate that includes our Papua New Guinea Dark Chocolate as you watch our chocolatiers lovingly create daily.

How do I know I can trust these reviews about Federation Artisan Chocolate?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Federation Artisan Chocolate?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business