• Federation Artisan Chocolate

Federation Artisan Chocolate

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Overview

Federation Artisan Chocolate has a rating of 4.4 stars from 263 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Federation Artisan Chocolate most frequently mention customer service, fast delivery, and artisan chocolates. Federation Artisan Chocolate ranks 1st among Chocolate sites.

  • Service
    21
  • Value
    18
  • Shipping
    17
  • Returns
    8
  • Quality
    21
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How would you rate Federation Artisan Chocolate?
Top Positive Review

“Best chocolate in australia”

Trish H.
4/6/20

Your service was fantastic - great choices - easy website - very quick delivery time - and the receiver (an international traveller) has rated this the best chocolate in Australia! I will be ordering more!

Top Critical Review

“Honeycomb rating”

Patrick F.
9/1/20

I am a big fan of anything honeycomb related. I thought that your honeycomb would rate one of the best going around, however, it didn't live up to expectation. I felt the honeycomb was overcooked which gave it a slightly burnt taste when you eat, as such, there wasn't a rich honey flavour. The best honeycomb I've tasted is from Beechworth Honey, in Victoria.

Reviews (263)

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customer service (18) federation chocolate (23)
Thumbnail of user ambera348
Australia
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

The team at Federation Artisan Chocolate have always produced amazing chocolate (seriously the best!), and their customer service is exceptional. Thank you!

Thumbnail of user mauricec27
Linda G.

Dear Amber

This review made our day! Thank you for your ongoing support we really appreciate it.

Warm regards

Maurice and Helen Curtis

Thumbnail of user evalync1
Australia
1 review
0 helpful votes
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April 21st, 2017
Verified purchase

I picked iP my order from Salamanca Market. All in order servedwith a smile. Deliciously dark, dairy and sugar free. Smooth and creamy. Never experienced dark chocolate such as this.

Thumbnail of user mauricec27
Linda G.

Dear Evalyn
A lovely poetic review which we very much appreciate. So glad you have enjoyed our chocolate and appreciate you purchasing more this week. We have many new products on their way which we hope you can try as well.

Maurice and Helen Curtis

Thumbnail of user bobb926
Australia
1 review
0 helpful votes
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May 4th, 2020
Verified purchase

Hi We placed an order for chocolate at Easter time to be delivered to Our Family in Tweed heads,
The chocolates were delivered on time, no damage, and very well presented.
Great service.

Thumbnail of user stuartw182
Australia
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

I received a very friendly call to check the order was correct. Wonderful chocolates and very well received by my lactose intolerant wife. I would recommend and will buy again.

Thumbnail of user mauricec27
Linda G.

Dear Stuart

Thank you for the lovely review. So glad the chocolate was really enjoyed.
Warm regards

Maurice

Thumbnail of user carolj555
Australia
2 reviews
0 helpful votes
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January 8th, 2021
Verified purchase

Extremely happy with my purchases from Federation Artisan Chocolate... delivery was super fast ( Tas to Qld in 5 days!) Product is second to none... soooo deliciously scrumptious... ill be back xx

Thumbnail of user mariek152
Australia
1 review
0 helpful votes
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May 4th, 2020
Verified purchase

I have had cause to visit the Victoria St premises several times in the last 2 months. This shop is so much closer to home than their Taranna premises! The main reason main for my visits? Their extraordinarily delicious Licorice Lane, with lumps of real licorice... heaven!
I branched out at Easter, ordering on line, and discovered the magnificent Salted Caramel with peanuts eggs (post Easter same superb flavour but in a truffle). Two days after placing my order I received a lovely email thanking me for my order. The eggs were delivered in person by Maurice... on Good Friday!).
I bought vegan truffles for a dear friend - rave reviews from her and her family.
On every occasion I have visited I have received friendly and helpful service from either Maurice or his wife (sincere apologies to her for not knowing her name). Despite their obviously long weeks they are always ready with a smile and kind word.
I have been buying various truffles - SO many choices - as gifts and have been delighted by the responses from the various recipients.
Long may this business flourish!

Service
Value
Quality
Thumbnail of user kayp155
Australia
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

First introduced to Federation Chocolate while touring around Tassie a couple of years back.
Best tasting chocolate (and variety) I have experienced. Highly recommend to all true chocolate lovers.

Thumbnail of user wojciechm3
Australia
1 review
0 helpful votes
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November 2nd, 2017
Verified purchase

I'm very happy to have possibility to buy or variety chocolates made by Federation Artisan Chocolate. In my opinion it is the best product made in Australia. All my family love these chocolate.

Thumbnail of user adamg1162
Illinois
4 reviews
5 helpful votes
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June 27th, 2023

Was excited to receive this chocolate basket. Each one of them were properly packed, neatly presented. Rich in chocolate and smooth in texture. Enjoyed them.

Thumbnail of user ianq
Australia
1 review
3 helpful votes
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October 12th, 2016

Try it, am not a chocolate freak yet I do enjoy a high quality chocolate that will assist a good red, am working through all the chocolates & quite a few reds!

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Value
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Returns
Quality
Thumbnail of user lindsaym139
Australia
1 review
0 helpful votes
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June 1st, 2020
Verified purchase

Chocolates arrived quickly; the individual chocolates looked exquisite and tasted delicious-modern contemporary and of high quality. Thank you-worth every cent.

Thumbnail of user kated105
Australia
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

Tried this chocolate on our holiday to Tassie. Ordered more for Easter. Beautiful So unique and such a real chocolate flavour I haven't tasted for a long time

Thumbnail of user melissas212
Australia
1 review
0 helpful votes
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July 15th, 2017
Verified purchase

As usual, they never fail to disappoint with exquisite chocolate and the fudges are sublime! There is an extensive choice and make great presents for the chocolate connoisseur.

Thumbnail of user taniag22
Australia
1 review
0 helpful votes
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June 21st, 2019
Verified purchase

Ordered online and my chocolate was delivered quickly and packed with care. Will definitely be ordering again. A pleasure dealing with a professional outfit!

Thumbnail of user mauricec27
Linda G.

Dear Tania
Thank you for the lovely review. We do love to hear that people have enjoyed their experience with us.
We hope to hear from you again soon.

Maurice and Helen Curtis

Thumbnail of user liyab1
Australia
2 reviews
1 helpful vote
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April 26th, 2020

This chocolate is extremely tasty and it smells so yummy! I have ordered it a lot of times and I will be doing it in the future because it deserves the money!

Thumbnail of user marian77
Australia
1 review
0 helpful votes
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September 15th, 2018
Verified purchase

I really enjoyed these chocolates and my family did too. I will most definitely be buying again from Federation Artisan Chocolates and i highly recommend them to my friends.

Thumbnail of user mauricec27
Linda G.

Dear Maria
An amazing review, thank you for taking the time to let us know how you enjoyed our chocolate. The walnuts are pretty darn yummy, something we enjoy as a treat after dinner.
Warm regards
Maurice

Thumbnail of user rogerl60
Australia
1 review
0 helpful votes
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November 22nd, 2017
Verified purchase

As usual the product and service are excellent, the owners go out of their way to oblige. The chocolate's are thoroughly enjoyed by us and the people we give them to as gifts.

Thumbnail of user melindac59
Australia
1 review
0 helpful votes
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August 7th, 2018
Verified purchase

It is delicious and smooth and delectably moorish. Tasmania Federation Chocolate nothing comes close. Try the Dark chocolate covered walnuts wow exceptional

Thumbnail of user mauricec27
Linda G.

Dear Melinda
It makes us so happy to hear that people love our chocolate and we really appreciate your time to review your experience.
I really love the 74% Dark cocoa with Walnuts too. The sweet Tasmanian walnut against the flavour of the dark chocolate is something special - you have great taste!
Warm regards
Maurice

Thumbnail of user denisea138
Australia
1 review
1 helpful vote
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January 25th, 2019
Verified purchase

Some of the best chocolate I have ever had. The ruby chocolate is an absolute taste pleasure. Their fudge is to die for, and the lemon meringue chocolate is perfect.

Thumbnail of user mauricec27
Linda G.

Thank you Denise.

Its so pleasing to hear that you have enjoyed the chocolate, fudge, ruby chocolate and our new Lemon meringue moulded chocolates (that are pretty much to die for)
Its great when people get to taste so many different things we make and we really appreciate you taking the time to review our family business.

Maurice and Helen Curtis

Thumbnail of user patrickm446
Australia
2 reviews
0 helpful votes
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February 28th, 2019
Verified purchase

I had my order confirmed on 18/02/19 and as of 01/03/19 - the product has not been delivered - I recieved this "Rate your experience" email - and still haven't seen the product -?

Thumbnail of user mauricec27
Linda G.

Hi Patrick

I am very sorry that you believe that your package has been delayed.

As explained to you on the phone today You selected free delivery, it clearly states on our website that this can take up to 14 working days for delivery. As you agreed on the phone today delivery is out of our control and due to the way Australia post prioritizes mail - it can take 14 working days for delivery. Australia post won't even take action on "missing" packages until after this time.

Again I apologies for this situation I know it can be frustrating, but we do have express delivery as an option on our website which you didn't choose, our free delivery clearly states it can take up to 14 working days (The average is 10) and delivery is clearly provided by Australia post who work to their own time frames.

As a small family business a review like this can take its toll, especially when it is unfounded and I find it disappointing that this review has been left about our business when we spoke on the phone with such understanding and respect.

I hope the chocolate is really enjoyed once it arrives and thank you for your purchase.

Maurice Curtis
Owner - Federation chocolate

Thumbnail of user donnag85
Oregon
1 review
0 helpful votes
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March 19th, 2017
Verified purchase

I wrote a letter asking for infirmation and did not receive a respons. I wanted to know how to get this product in the us. Your ginger chocolate is wonderful.

Thumbnail of user mauricec27
Linda G.

Dear Donna

Apologies that you had not received an email from us. We had sent detail on our shipping toy ou last week. I have resent it today.
Hope to hear from you soon,

Warm Regards

Maurice

Thumbnail of user lousieb2
Australia
1 review
0 helpful votes
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March 24th, 2019
Verified purchase

The greatest chocolate on the planet. Delivery was a little slow though. 11 days delivery was a bit slow. Especially when the product is such a high quality, hard to wait.

Thumbnail of user jennyb371
Australia
1 review
0 helpful votes
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October 12th, 2021
Verified purchase

Very easy online site ordered chocolate as a gift and love that they allowed a personal touch with a personal message with the items.
Receiver loved the chocolate

Thumbnail of user mauricec27
Linda G.

Dear Jenny

Being part of someones gifting always makes us happy. I'm so very glad the chocolates were enjoyed and thank you for the wonderful support of our family business.

Take care

Maurice

Thumbnail of user nadiaa24
Australia
1 review
0 helpful votes
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May 24th, 2017
Verified purchase

Best sugar free chocolate I've ever tried, buying online is always super easy. I was introduced to your product through a friend and now I'm addicted!

Thumbnail of user mauricec27
Linda G.

Dear Nadia
We are so glad you have enjoyed our sugar free chocolate.
When we started making our sugar-free chocolate we wanted a chocolate that people wanted to eat wether they needed sugar free or not and it took some time, some late nights and lots and lots of tasting for us to be satisfied with the recipe.
Getting the flavour and texture right were very important to us and we are excited that you love the end result.

Thank you so much for taking the time to let us know how much you love our sugar free chocolate we very much appreciate you supporting our family business.

Maurice and Helen Curtis
Chocolate fans just like you!

Thumbnail of user kathrync95
Australia
1 review
0 helpful votes
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July 29th, 2018
Verified purchase

We're traveling from Tassie to the States and wanted to bring a nice treat to family and friends. Federation Chocolate will not disappoint! Great chocolate and wonderful customer care.

Service
Value
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Quality

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About the business

Federation Artisan Chocolate on the Tasman Peninsula.

This is a unique chocolate experience where you can see the rich creamy chocolate being hand made, taste the end result and buy direct from this family business.

Owners Maurice and Helen Curtis love chocolate as much as you. They search the world for the finest cocoa to produce decadent memorable chocolate sensations. So you can take a trip around the world from the Chocolate kitchen, sampling chocolate from Papua New Guinea, Tanzania or Madagascar.

Ever sampled Australian Grown Cacao? Federation Artisan Chocolate Proudly supports Australian Famers and producers and creates a range of Chocolates made from Cacao grown in Australia.

Fudge and Nougat are also made on the premises and you can enjoy a hot cup of Chocolate Desire, our own blend of chocolate that includes our Papua New Guinea Dark Chocolate as you watch our chocolatiers lovingly create daily.

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