FedExReviews 2,898

I waited on fedex to pick up a return package a they lied to days in a row and did not show up. They are very inconsiderate.

Im extremely disappointed with my recent experience with FedEx, and if there were a way to give them a zero-star review, I would. My frustration and anger have reached a boiling point as I write this post.

I am anticipating the delivery of a crucial package from Lagos to Atlanta, and it was supposed to be delivered by December 21st. However, as of January 2nd, my package is still stuck and delayed in France. The reason provided? A nonsensical operational delay that nobody at FedEx can explain to me.

Despite numerous calls and emails seeking clarification and assistance, I have received no response from FedEx. This lack of communication and the unexplained delays have caused significant inconvenience and stress, especially considering the time-sensitive nature of my package.

I expected a reliable and efficient service from FedEx, but this experience has left me thoroughly disappointed. I hope that by sharing my frustration, others can be aware of the potential challenges they might face with FedEx. I urge FedEx to take immediate action to rectify this situation and improve their communication with customers facing similar issues.

#FedExReview #CustomerExperience #UnexplainedDelays #FedExFail

I had ordered a sweatshirt from $#*!'s sporting goods in Manhattan, Kansas. It was to be shipped by FedEx in 2 days. It was supposed to be delivered on the 30th and it is the 31st and I have not received it. This was a Christmas gift as we are doing our Christmas tomorrow. If they were not able to deliver in 2 days they should not advertise that it will be delivered in 2 days. I have told $#*!'s sporting goods about this and advise them to maybe find someone else to ship their items. As FedEx cannot be relied on. I will never use FedEx personally.

Package containing medical supplies showed delivered. I didn't get it. I was home-nothing came. Contacted FedEx. Kept saying it was delivered. Yep-not to my house. NO HELP. Told me to contact shipper. Two days later, neighbor came back from out of town with my package. Delivered to wrong address. Driver did not verify he was at correct address and dumped package on neighbor's front porch. There for two days. FedEx customer service non-existent. They will not admit they may a mistake. DONE. Advised shipper to use UPS going forward.

They Never Announced Themselves. I Told A Driver, This Morning. U Could Have At Least Said FedEx R PKG. Low Down Dirty Mfer's. UPS just As G. D. Worse. At 11:14am 12-27-2023.
My pic won't download. Lie memory. Imptfo

We chose the option for two packages to be sent to Canada, to be returned afterwards. The price listed for sending and returning a package was about 50 euros. Two months after sending the packages, and after they were returned to us, we were charged 53 euros and then another 132, for a total of about 280.
They charged us almost three times the price given on the website. Total scammers.

I've had quite a few packages delivered at the wrong spot and the customer service Sucks can't speak to anyone Ever

They never deliver items on time. Stuff I order is always lost in their unreliable system. Companies really should ship with UPS. I'm not ordering from companies that use fedex and other's should follow suit. Come on fedex step it up, when the post office is better at delivering packages than you- you have to admit you have a problem!

I used FedEx globally and find they are the worst courier company. There is zero customer service. No email address. The "customer service" number is a robotic answer machine. After answering a load of inane questions it just disconnects the call.

Any time there is an issue. FedEx expects you to chase them to resolve the issue. Often you have to go to a store to get put through to a customer service representative. They will often not be able to resolve the issue. The current issues is a change of address. Been on the phone twice a day for a week and they still have the wrong address.

If you want the service you pay for to be competent and professional use DHL and UPS. Fedex will leave you frustrated and out of pocket.

FedEx insists that the address I provided is incorrect, even though it is accurate. The address belongs to a government agency for retirement in France, a fact confirmed both by the agency itself and Google. Despite this verification, dealing with FedEx's U.S. customer service has been exasperating. The automated system disconnects after 10 attempts, and speaking with an offshore representative involves navigating through a robotic series of questions. Although the French team, stationed in Morocco, has acknowledged the correctness of the address, the local branch continues to insist it is wrong.They even have a decency to telle me that they refuses to return my package unless additional payment is made and after 100 days, they claim they will destroy the package! They deserve a CLASS ACTION LAWSUIT. HORRIBLE COMPANY. I WILL NEVER EVER USE THIS TERRIBLE COMPANY.

This seems to happen all the time. I had a package that was shipped to FedEx, and FedEx said it would be here on the 19th. Then they turned around said it'd be here in the 15th today between 9:10 a.m. and 1:10 p.m. so my wife decided to wait around home for it and then the morons never delivered it. Probably one of the worst companies I've ever dealt with and I would never use them but the company used them that I bought the package from. From now on if it shipped FedEx I'll order somewhere else because FedEx is absolutely useless.

My fed ex driver Adam in north Nashville has gone above and beyond to make sure I get my packages. My house is blocked off by construction workers and he sends a call to meet at the bottom of the driveway so I can receive my packages. Other delivery drivers from other companies did not even attempt to deliver and sent my packages back. Thank you Adam for being a great person.

They keep leaving packages at the top of my very long driveway and one has definitely been stolen and another not really delivered or stolen. Today they say they loaded a package on the truck and tried to deliver it but had an "exception" because no one was home (no signature was needed so no one needed to be home but I was home) or because the business was closed. Not a business. Then you call customer service and they read drivel from a script and are no help whatsoever because they don't really "get" the concept because they don't really speak English. They said it was never intended to be delivered today because the business paid for delivery tomorrow. Well that's no what Walmart thought. They told me it would be here today and did FedEx. Then the girl "offshore" told me that message was in error and I never should have been told that. Isn't it odd that UPS, USPS, Amazon can always find the front porch and FedEx never can. Ask a driver why - you'll be shocked at what they expect of the drivers. I can't add proof of purchase because I bought it online. Update: Package arrived today and was placed on porch as it should have been

Fed-ex continues to deliver to wrong door/entrance, thus making a couple orders disappear. Even though they took a picture of my "GATE", it was NOT MY DOOR. Because they did not follow instructions, I never got my package. I have called, several times, and they refuse to follow my instructions on deliveries, or give me a refund of my item lost. They keep saying to "call the seller", but I can not, as it was on EBAY, and they closed the case, saying Fed-ex showed delivery. Last Saturday, they left a package OF FOOD AT THE WRONG ENTRANCE, Which i never use! Thank Goodness I decided to check that door. The package was all wet from ice melting from the roof onto it! I would NEVER RECOMMEND FED-EX FOR ANYTHING, and if I had a choice, would not order from a seller using it.

Tracking said I was supposed to have a package on Tuesday December 11th, the package never arrived and now tracking says unknown. Can't get customer service on the phone can't get customer service in an email can't get customer service on text. World's worst delivery company, I cringe every time I see my package is going to be delivered by FedEx. Their customer service phone number runs you around in circles and then tells you it can't help you and to call back when you have a better attitude. No wonder people get infuriated with this company

No good at all. I didn't get my first package.Second package seems same. I'd rather pickup it up myself. I will call to pick up from the store myself. I had package from FedEx wish I had to go pick it up myself. I never received my package. No trust fedex.

Driver keeps leaving packages by the road instead of placing on porch. Two weeks ago he left a 3500 dollar solar generator with big letters on the box,reading "Jackaby" printed on the box, right by the road. It is a miracle it did not get stolen. I hurt myself and my 12 year old daughter hurt her back as we struggled to get it in. The supervisor of FedEX in Braselton GA promised they would not do again after I contacted BBB. They did not contact me until I contacted BBB despite repeated calls to customer service and repeated promises they would call. To get me to remove of of BBB they promised the moon and one week later did it again. Worst company in the world for service. Horrible. This time they blocked my steps and I can not go down and no one can come up. Heavy rain is moving in. I am under lift restrictions and getting ready to have surgery for a complication. I would not have ordered anything else if FEdEX had not promised me this was resolved.

Horrible, terrible, awful! How is this company still in business. They suck!
I've had to call them 8 x in two months as they can't seem to ever locate my house. They delivered a 100$ pkg to wrong address and the police station had to bring it to me. I've had a shipment delivered 5 days late that was a bday present. Now I'm waiting on my Christmas tree to be delivered and was on the phone with them yesterday for 15 mins hoping I solved the issue but once again today delivery was failed as they couldn't locate my house. I'm severely mad! My house is on the main road in town and Everyone else seems to find me. Completely unacceptable!

FedEx used to be a good delivery service their service has become unreliable and absolutely terrible
I really believe that FedEx drivers no longer have to read and write English I have left numerous directions on where to put packages and not once in a dozen deliveries has it been in the right place. They promise delivery dates and and do not meet them. When you call customer non-service you get someone who can barely speak the English language reading from a script. They cannot give you any reason for things being late or any better explanation than what you can find with a tracking number. When you ask to speak to a supervisor you were either abruptly disconnected or told I can't do that.