FedEx

FedEx is by far the worst courier company I have ever worked with - and I worked in the export industry for over 10 years! I've had a shipment for my own brand new and small business. It is stock from USA, that customers are waiting for. The stock arrived in the UK 08/10/2019. When it wasn't delivered, I contacted them to be told that it had been taken by customs for analysis. Fine... or so you'd think. After a few days I called up to ask about a timescale, a woman called Tracey spoke to me like I'm stupid saying it's impossible for them to tell me. I left it a few more days so it had been over a week And spoke to someone called Jane. She shouted at me when I asked that they contact customs for an update or timescale. She shouted down the phone so rudely I was in shock. I tried to explain to her that I know full well they can contact customs, she refused. I asked to speak to her superior To get some answers, Jane hung up on me. I got a phone call for feedback! I complained, was told I wld receive a call back about the matter and never did. Regular phone calls achieved nothing. Until today, 31/10/2019, Scott who was supposed to call me back yesterday and didn't bother, told me (after I called again) that the package is, in fact, missing. So they lost my property, lied about it and spoke to me like I'm an idiot every time I called. Myself, my business, business partners, associates and friends and anyone I discuss business with will NEVER use fedex after this experience and I am going to write as many reviews as possible so that nobody else suffers the disgraceful and incompetent service FedEx has to offer.

I could not get in contact with an employee regarding a package. I got help from this company. I appreciate the help!

Very bad service is never delivered on time, they often lie that they delivered, but in fact there was never any delivery

Annoying inconsistencies in delivery times as well as terrible customer service. Unable to receive my package after changes to my order.

Screw you FedEx. You suck more than a vacuum. You should go out of business. Your company is always delivering things late. YOU. SUCK.

Fed ex is the worst delivery service ever. So I never received my delivery which was my phone I believe the driver has stolen

Lazy, inconsiderate and rude. They could care less about the customers and ignore simple instructions and the delivery options they allow you to set!

Full of excuses.
Bridge of consumer law.
Always late, lost of packages
No responsibility for their actions

My mother pass away and I was gifted a piece of property. To sell the property I need to transfer title which involves probate. Probate needs death certificate and AN ORGINAL COPY OF THE WILL.

My sister, living in Kansas, was the executor she sent the will via Fedex (what a freaking mistake). Not only did they lose the will, but customer service was pathic. Let me give you any example of an exchange with Fedex's customer:

Fedex: Sorry I cant help you, I need to drop you so I can answer the next call

Me: I am sorry but I have a problem and your not helping, so I am more important the any other caller.

Fedex: Click (hung up the phone)

Here's the bottomline. We trusted Fedex over UPS, USPS or any over shipping option because we trusted FEDEX to ship the most important, unreplaceable document of our family. Not only did they lose the document they were totally worthless trying to finding it. "Oh just file a claim"

I will never use FEDEX again. I will recommend to anyone use a service more trust worthy and competent.

Living on a Main Street with the house clearly marked FedEx is still unable to find my house on a Main Street they cannot tell the difference between Street and Avenue

All the Service of FedEx company are very good. My friends and family like. So FedEx company is very Excellent.

They don't care if they lost your package at all. Even if it's their fault they don't give a damn. Be careful when using their service.

My packages continue to be delivered to my neighbor. I have reported this matter to Fedex numerous times, however, it continues to occur.

They send you a message with a date and says your package needs a signature and then they don't show up that day.

Horrible customer service. You cannot talk to a human and the auto bot keeps hanging up. I really dont know how Fed Ex is in business

Horrible delivery service, delay after delay and very poor customer support service. Will not use again.

Absolutely useless courier!
Can't contact anyone on the phone or on the web!
Bad service!
Unaccountable!

No stars because they left yet another package outside without notice.they are a useless delivery service.one star is too high for this company

My driver always says attempted but never attempted I have to call and complain to get my packages delivered.

Very good doing business with bongo international. Items are delivered on time with no hitches.

Thanks very much bongo

Lack of credibility, the shipment does not arrive on time and it is difficult to predict the arrival of the shipment

I was told I would get it on a certain date it was out for delivery but I didn't get it on that date

The delivery drivers know how to drive with safety! They know how to follow road laws and take the roads safely!