FedEx

Zero customer service always delayed without reason why pay for fast shipping if the company uses FedEx you won't get items on time anyway

I don't know what happened to FedEx but they are now more unreliable than USPS. Tracking is bad packages always late. It's ridiculous.

Terrible customer service, unusable mobile app, they NEVER honor shipping times, their employees STEAL packages with ZERO repercussions. The WORST mail carrier by far.

Every $#*!ing package i get threw fed ex gets delayed lost or just damaged $#*! fedex garbage company

Use any other shipping company but not these morons. They are inefficient, lazy and with very poor customer service.

Unable to leave parcel but came back next day and delivered. Christmas presents arrived on time. Thanks for the promptness.

SCAM! Stay away from these thieves.

They charged me 150$ for an 29.99$ item. It's simply outrageous!

FedEx cannot deliver packages on time and if you ever receive your package it will be damaged. No stars!

Requested info on package delivery.
It was not lost in the mist but reply within 8 hours.
And week before Christmas

Sucks, can't even send delivery estimate after they have had my package in transit for 2 days. Terrible

Great website, easy to order, value for money.
Had a query that I emailed about. Bongo responded overnight.
Excellent work. Thank you.

Orders consistently lost in transit. Never arrive on time. Very poor customer service. Unprofessional.

Their employees routinely steal items from my packages and they never do anything to fix the issue. Don't use!

Connor from Henrietta was the rudest person, if you don't like your job find something else. Needs extensive communication training

I contacted them on FB and asked them to tell me what they charge per copy for using their copiers, i. E., to photocopy a few sheets of paper in standard 8.5" x 11" black-and-white format. This was their response:

Hi Meg, the FedEx Office team hours are Monday-Friday, 7:00 AM-8:00 PM CT, and Saturday, 7:00 AM-6:00 PM CT. The team will respond upon its return. ~~Rebecca
8:24 AM

HI, Because this is a custom print job, we ask that you contact your local store for more information.

To find the closest FedEx Office location to you, please visit our website at http://www.fedex.com/us/office/ to access our homepage. You can then hover over "Location" on the top-right of the page and enter your zip code.

You can also find your nearest location by calling our 24-hour Hotline at 1.800. GoFedEX *******339 press 64 or say FedEx Office Services.

Sincerely,

Buzz
FedEx Office Customer Relations
FedEx Office Printing Services
Get professional, high-quality copies from FedEx Office. Full service or self service, at any of over 1,800 locations.
fedex.com

Hello Meg,
In order for us to better serve you, please take a moment to tell us about your recent social interaction with FedEx.
https://ftc.secure.force.com/liveagent/apex/takesurvey
ftc.secure.force.com
ftc.secure.force.com

After I scrolled down for a full minute, I wrote back and said, "So you can't give a simple answer to how much a copy costs?
Rather than writing a book, a proper response might be I don't know twelve cents." And then several hours later, after they saw my response but didn't reply, I wrote, "I'm still waiting for an answer," because at this point, why not have fun with these imbeciles?

Usually my experience with FedEx has been very good and I used to trust the company's service a lot. However, my perception changed with today's experience. I went in to the local FedEx in my neighborhood (626 E Michigan Ave, East Lansing, MI *******). I tried to print my document and it did not print as there was no paper, but I was charged. When i requested the staff to look at it she was rude to begin with. Next she put in some papers in the printer and I tried again and it did not work again, but I was charged a second time. I went to the same lady and she was super rude and told me how I was doing everything wrong and did not even know how to print. After waiting for a lot of time, I asked her to come and help me with it. This time she came and directed me to print and my document did not print even the third time. She just went off and asked me to wait for as long as I can. After waiting for almost 5-7 minutes I realized it was not going to work out and I asked her about the printing again and she replied that she was not responsible for it without any trace of care for troubling a customer. At that time I really did not know, who to talk to and how to sort it out. So, asked for a refund, and she looked into her system and said my card had been charged only once and she would refund me for that time. However, when I came back home and checked my credit card, it was charged three times. How could they been blatantly cheating like this. When I called about it, she was rude again and made me feel like I was asking for her charity and not my own money.
Name of the staff concerned is DreAna and I fail to understand how has FedEx kept such an incompetent and rude person to deal with customers.

Bongo now fedexcrossborder Please dont use their services they will charge you on the inbound packages and you don't know the actual size and weight of your package when it arrives in your US mailbox address however it is prepaid by the seller OR yourself.
I bought an item from ebay.com after receiving at bongo warehouse i paid shipping charges, handling fees, box charges, fuel surcharges and insurance for damage and loss protection to forwarding it to my Zambian address. They have calculate 9 lbs billable weight of my parcel according to volumateric basis that's fine, but when i got the shipment i did measurement and found i was overcharged because actual weight was less than 5lbs and volumateric calculation also coming to 6.2lbs which supposed to be consider 6lbs and ended paying for extra 3lbs. I try to contact the customer service and they told me "they can not refund the difference value and they will charge only according to inbound shipment" so we have to pay blindly even if they says your parcel was 50lbs instead of 6lbs at the time of receipt you will have no option.

First off all, I can't believe that there are people who think that their fake reviews are even slightly believable... That aside, I did actually have an okay experience with Bongo, though most of that was probably just luck. I ordered several things totaling almost 300USD from several different sites and they all arrived on time and were recorded on the log... When I went to ship them, the shipping cost ended up being a little over $100, which seemed really steep at the time but really, what other option do you have when they already have your stuff and quoted you a different to lure you in? Anyhow, they sent my package from the US on a Friday and it arrived in Asia on Monday. Couple of days dealing with Customs for some reason (either Bongo messed up or Korean Customs did) but my package arrived in a different box large enough to accommodate all of the items (though I was under the impression that "consolidation" was only available to paying members, so that was pretty nice) and there was nothing missing. Process time was very quick, though in those couple of days I nearly had a heart attack reading all of the horror stories online... In short, though my particular experience was good (albeit expensive), I'm too paranoid and scared to ever use them again. So many customers get screwed (if we believe what we read), and even if you have something or some things that you absolutely can't live without, perhaps it would be too risky to trust a company with a somewhat bad reputation in customer service... I was, of course, willing to gamble $400 on finding out the truth, and fortunately I came out alright on the other end. It's up to you. I gave it a shot and it was okay; others have and have gotten effed. That's life, I suppose.

Worse company ever. Do not ship with these people they leave your packages where ever they feel like it and when you tell them its been mis delivered they not only do not file a claim (obviously because nothing comes up on their view claim website) and they dont retrieve your missing shipment! You talk to some 3rd party that has no info and no clue on anything so nothing gets resolved. I have not received ANY communication with them, they have not gotten back with me and there is no history of a claim ever being filed on their website! When they take a picture of where they deliver something it would be nice if they included in this picture the actual numbered address on the house or box so we might be able to recover it ourselves but no... It obviously got delivered to probably the drivers own home. IS IT THAT HARD TO HAVE THE DRIVER GO AND RETRIEVE THE PACKAGE AND DELIVER IT RIGHT? IS THAT TOOOOO MUCH TO ASK? Fed Ex is a joke and obviously thieves! Here is a picture of where they delivered it to and a picture of where they should have delivered it.

ONLY IN NEW ORLEANS EAST CAN A DELIVERY DRIVER OPEN A SHIPMENT BOX, HELP THEMSELVES TO WHAT'S INSIDE AND NOT BE DISCIPLINED WITH EVEN AS LITTLE OF A WRITTEN WARNING. THE GREATER FRACTION OR PERCENTAGE OF THESE DRIVERS ARE LIKELY CRIMINAL.
SO I SNAPPED PHOTOS WHICH I ALSO LOADED TO MY FED EX COMPLAINT THAT FILED ONLINE ABOUT TWO WEEKS AGO ONLY TO RECEIVE A MAILBOX LETTER FROM FED EX RESPONDING TO THAT COMPLAINT.
AS A CUSTOMER YOU CAN NOT FILE A COMPLAINT WITH FED EX ONLY THE MERCHANT/VENDER CAN.
I INTEND TO LOAD THIS LETTER UP WITH PHOTOS OF MY OPENED PACKAGE.
THE DRIVER HELPED HERSELF TO SOME DELICIOUS CHOCOLATE COVERED CARAMEL ROLO CANDIES THEN REBOXED THEM IN A SMALL BROWN BOX WITH THE WORDS "BONUS" WRITTEN IN GREEN MARKER. SHE GOT AWAY WITH IT.
ON YESTERDAY FOR SOME LAZY REASON THE DRIVER DECIDED THAT HE/SHE WOULD NOT DELIVER MY PACKAGE AND THAT I WILL JUST HAVE TO WAIT. ON TODAY IM EXPECTING ANOTHER PACKAGE ALONG WITH THE ONE FROM YESTERDAY. I'M ANGRILY AWAITING 2 PACKAGES ON TODAY.
A MONTH AGO A PACKAGE WHICH CONTAINED A WOMAN'S BIKE PURCHASED ON WALMART.COM WEBSITE WAS STOLEN FROM ME VIA FED EX DRIVER.
THOSE THIEVES WANT TO BE SO SMART. THE DRIVER LITERALLY USED MY LABEL TRACKING AND PLACED IT ONTO A BEAT UP BOX CONTAINING A LUGGAGE RACK AND DELIVERED THAT TO MY HOME WHILE THEY KEPT THE BIKE.
I WENT THROUGH HELL AND HIGH WATER REPORTING THIS ISSUE TO WALMART BECAUSE NEW ORLEANS FED EX SUPERVISORS ARE MORE ROUGHISH THAN THE EMPLOYEES THEY HIRE.
I ALSO HAVE PHOTOS OF THIS LUGGAGE RACK WHICH OCCUPIES SPACE IN MY HOUSE TILL THIS VERY DAY.
UPDATE: I HAVE SO MANY PHOTOS I CAN'T EVEN LOAD THEM ALL

This company is the worst comany i have ever dealt with. My packsge was delayed day after day after day. I CALLED EVERY DAY THAT IT WAS OVER DUE. Each time talking to a representative. Confirming my name, adress and so on. The day FINALLY get where my delivery happens. 8 days late. Fedex updates my order as "delivery exception, address incorrect". EVERY DAY I HAVE CALLED THEM, NOT ONCEEEEEE DID THEY EVER SAY THAT THE ADDRESS I PROVIDED WAS WRONG. NOT ONCE. ALL OF THE SUDDENLY, it was wrong. Now they are harboring my package in a warehouse literally 20 min away from me. And wben i politley said I would be willing to go there and give them proof of address, ID and recipts. They just said no. F this sh! Tty company.

I am sick and tired of it. So many items I have ordered shipped through FedEx, and every time, without fail, it is delayed 1 day to sometimes even a week. Most recently I had an item shipped to me for an important project that would be going down on a Saturday. It was shipped not the Monday of the same week, but the Monday of the previous week. Originally it was estimated for the Friday of that week, giving me over a week to insure that the item did what I needed it to do. Then it gets delayed, to Monday. It's a 3 day delay but I am still getting my item well before I need it. Then it reaches Monday and it is still several states away. This results in it being delayed to Wednesday. Not super happy about that but it's not the end of the world, I am still getting it before Saturday. Wednesday comes and it still in the neighboring state, resulting in a delay till Friday. This has me concerned, as obviously I need it before Saturday. I contact FedEx to see if perhaps I could drive to a facility and retrieve the item myself, but alas, there is no option that I could find to speak to an actual human being. Friday comes, today, and it is showing to have arrived in a city approximately 1 hour away, late last night, still showing as arriving today by 3PM. I'm skeptical but hopeful it will arrive. Then at around 4PM it still hasn't arrived yet and it's now showing its departed that city about an hour away, so still plenty of time to arrive. By 9PM my package is nowhere to be found, so I check again, now the status is pending with delivery date unknown. This is utterly unacceptable. Delayed an entire week and ultimately arriving too late for a very important project. I never had a high opinion of FedEx, but now I have a very very very low opinion of FedEx. While UPS is not a whole lot better, I have found their staff at locations to always be far more helpful and friendly and they have actual humans you can call and talk too.

These people are the absolute worst. They are the new USPS. Correction USPS is better than Fed Ex! Can not deliver anything on time!