FedEx

Fedex has become a hit or miss delivery service. A real coin toss if you get your package on tkmeor not or not at all. Over a month ago they lost my $1400 phone and still looking for it. Now I'm waiting on another pricey item that's couple days late. I don't understand why people use them as if the package isn't late it may not show up at all. Every day that I call about the where abouts of my package they say the same thing "it's on the way to the next stop and I'll get it today. BS

Eventually had to go the FedEx office and pick my package up. Turns out our neighborhood is near the end of their daily route, and by the time they got close it was too close to quitting time so they headed back to the barn and kept scheduling the delivery for the next day. Meanwhile I have to stay home so I can sign. Unbelievable.

Every time i call in, i receive different information about what i can and cannot do with my packages. When i attempt to escalate to a manager, I was advised by the representative that they have been instructed to NOT transfer calls to supervisors. Rather than allow me to reschedule a delivery, they are returning my packages to the shipper. Horrible customer service and policies.

They never deliver on time they use excuses like (Address) address unknown sorry lived here 20 years or (pending) running late or (rescheduling) don't have reason. I get txt message everyday they are going to deliver then get another saying delayed till next day. I have received 10 messages in 4 days and still no package now received another message saying delivery is set for Tuesday I'm not holding my breath

Whoever is running the north Jackson center should not be working there anymore you can't have this many bad reviews and blame it on customers being picky come on! Two different packages same crappy shipper (fedex) things say delivered when you are home and know they definitely were not and you can't talk to anyone anymore on the phone shouldn't things get better with time instead of worse!

Walmart uses Fedx and they are notorious for delivering to anywhere they find a package. Oops. Missed that house. I'll just leave it here so it's off my truck. You suck, Fedx. You finally found a driver who thinks. Don't let her go. She took a picture of my house and said it will show up now when my address is punched in. About time.

Filed a complaint with someone in another country. They said the completed an investigation and the driver was interviewed and he delivered to the correct address! When i questioned the person who and where he was interviewed fedex investigator could not answer! I would not use fedex it's terrible that you cannot talk to someone in America. They just don't care

On March 2 I mailed an important document to be delivered by March 4. It was not delivered until March 8. In the meantime, I spent more money to send it again. I called FedEx to get a refund back in March and they said to wait a few weeks. I forgot about it until May and then called back. After speaking to 4, yes 4, different people in 4 different departments I was told that my window to file for a refund had expired. Apparently, I had only two weeks. Was I told this in March when I initially called? NO. The FedEx guarantee is worthless. Never again.

I ordered 2 packages on the same day. Paid for 2 day shipping on both. One from the west coast and one from the mid west. Today the California package arrived, a day late but understandable give the state of things. What has me irate is that the other package sat in the same center as the one that arrived today, not for 1 day but 2. It is now Friday (4 days after the package left the shop) and the emergency repair parts I need won't be in until Monday at the very least. No refund, nothing done about it just a half hearted sorry. If you're going to offer a service at least make an effort. I would not have been mad if the package was going to be here tomorrow, but they don't do weekends at the FedEx.

Absolutely incompetent. Used a "damaged label" excuse twice to add 1-2 day delays. Tried to change it to a pickup instead of a delivery where the pickup site was only 10 miles from the logistics center, and the automated response added another 2 days to the delivery date. Are you kidding? The website is horrible. It took my wife almost 2 hours just to set up the delivery in the first place because every option times out and isn't available. They just revert to the covid excuse even though the majority of their problems are resulting from automated systems failing to perform. Do yourself a favor and use any other shipping company before FedEx.

Parcel is only offered once. If you are not at home (eg due to travel or holidays), the parcel will be returned after a week.
Contacting customer service is dramatic. You get no further than an automatic telephone menu that does not help you further. You cannot speak to an employee. Worthless service.

I have a service company and one of my trucks broke down, so I had to order a radiator which was delivered by FedEx. When the radiator came, the first thing I noticed was the box was ripped and damaged. Before I even opened the box, I took pictures and then when it was opened the radiator was broken. Of course there is no way to reach out to talk with a live person. So I filed a complaint, and of course I haven't heard anything about this yet. This is not the first time I received damaged items delivered by FedEx. In my opinion this is the worst delivery company it is. No use to complain, because they will never get back to you, the company that I ordered the radiator from sent me a replacement (rushed) by UPS and it came on time with NO damage.

Lack of communication, inaccurate information, horrible customer service. I have had bad experiences with them before, but this is just disrespectful. My package is a day late, I called to coordinate a pick up, since there was no sings of it arriving any time soon. They told me to call in an hour because it wasn't available for pick up yet. I called 45 minutes after and they tell me it's already in transit to it's final destination. I asked if there was any way to contact the driver before he left, since I can see online it's not yet "out for delivery" and the answers with, "not possible at this moment"… Still waiting for my package.

I live outside of Seattle WA. For the past several months I have had 3 deliveries that need an adult signature. Once the delivery gets to the Seattle area is goes back and forth to 2 different sites and I usually have to wait a week to get it delivered. That is my problem today. I am waiting and waiting and waiting. No one to call.
I will only try to use UPS from now on.

Read this well: if you don't have a credit card, you CAN'T receive your package. Just can't. They will hold it and don't even offer another way to pay apart... find a somebody with a credit card!?!
I what $#*!ing insane unfair monopolizing BS shipping world we live? Its pure totalitarian shipping method, bunch of crooks that have all the right... it should go in court. I will try to do a class action against these scums. They stole my package. Greedy $#*!ing bastards.

Day one found package on Highway called you and gave you the tracking number and other information containing the Box. Gave you my address to pick up the box by 5:30 no one showed up. Called at 5:30 gave them tracking number again they said they would pick it up. Got up in the morning and package still there. Tuesday call three times no one came and got the package. Wednesday morning package still there. I called 3 * first time hung up on second time transferred me to survey all three times they denied me to talk to a supervisor. I have become so frustrating trying to return this package no. I am out of a vehicle right now and my mother passed away on Wednesday. To whom it may concern FedEx be aware that you may not receive your package. Also be aware they don't care

I have never used a delivery service with such terrible delivery time. I ordered a new skate board last tuesday and the tracking said it would be there on Friday. I thought great, but then they switched it too Sunday due to weather. I thought that is fine, still decently quick. But then they switched it to Monday, then Tuesday on until Thursday whereas this point im not even sure if i will get my package and im just worried that i wasted 56 dollars. Its incredible how even though it came from Florida, Which is a 11h drive to where i live, becomes over a week to deliver. Its complete nonsense.

Fedex keeps leaving delivered packages on the sidewalk and loading dock of our building in the middle of a city. They are often stolen and Fedex does not seem to care. I called to complain and the "customer service rep" said that it isn't their problem and hung up. Literally hung up and it patched me through to a survey on how I felt they managed my concern. Wow

FedEx drivers are lazy bastards they claimed 3 attempts to deliver my package without dropping off the package this morons never tried to stop they just pass by and drive away this $#*! sucking $#*!s will never have my business again

I have never had a package delivered on time they are lazy can't even put package on my porch couple of times left package by side walk have made lots of complaints also throw packages out of truck had to make driver wait till I inspected packages for damage on a set of $ 2000. 00 dollar wheels

I have never had a positive experience with this company.

For a week, tracking said arriving early. When it arrived in my city it sat at their facility for 72 hours. Effectively destroying three days of my plans.

Their website is broken, so many links do nothing. Lead to bad gateways and non responsive pages. Thats a 1 star service for you.

You have to wrestle with a broken automated VI over the phone to get a hold of an agent to actually find out what's going on with the package.

Their tracking system is broken and has never in my dozens of delivered packaged been accurate, its so funny look at my example above. It's funny in an EMBARASSING way that this company even exists.

Fedex you making online shops look bad when they spend hard work to package an item beautifully, spend money to get tracking info only for you guys to make receiving the package a f-ing headache every single time.

It happened with me and my aunt. We paid for international priority shipment for a power of attorney. It gets stuck in customs for weeks. Probably because they lump it with other parcels which need clearance. On top of that there is no update on date of delivery. My documents were time sensitive because they needed to be produced in court. They were not delivered on time.

I have to sign for a delivery and was first told it would be delivered last Friday (today is Monday) so I cancelled all of my appointments for that date. At 2 p.m. they called to tell me it would not be delivered until the following Monday (i.e., today). Again, I cleared my calendar and stayed by my phone all day. It's now 7:15 p.m. and no delivery. An online check (right, no phone call) says: Alerts (1)
No scheduled delivery date available at this time. I used to think Fedx was a reliable company but this experience, along other unsatisfactory Fedx transactions I've encountered during the past year clearly demonstrate that no one should trust them with their merchandise.