• FedEx

FedEx

Write a Review

Overview

FedEx has a rating of 1.2 stars from 2,834 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FedEx most frequently mention customer service, next day, and delivery date problems. FedEx ranks 435th among Shipping sites.

  • Service
    1449
  • Value
    1254
  • Shipping
    1403
  • Returns
    894
  • Quality
    1156

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.9%
Positive
4
Neutral
2
Negative
134
How would you rate FedEx?
Top Positive Review

“FedEx Delivery: Swift Service with Some Shortcomings”

guillermo m.
5/1/24

My encounters with FedEx delivery have been a mixed bag. On the plus side, FedEx offers fast and efficient delivery services, often delivering packages ahead of schedule. Additionally, their tracking system provides detailed updates, allowing customers to stay informed about their shipments' whereabouts. However, there are areas for improvement. FedEx's delivery reliability can be inconsistent, with some packages experiencing delays without clear explanations. Furthermore, customer service responsiveness can vary, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Overall, while FedEx excels in speed, improvements in reliability and customer service would further enhance the delivery experience.

Top Critical Review

“Why you should chose another delivery company!”

Paul k.
11/6/24

Second delivery by this company - the first took a week and a half to deliver from their local depot as so say the address was incomplete - certainly there was nothing wrong with the address on the label once it was delivered. Second parcel - same excuse but already 3 days late with further excuses for non delivery- my advice is don't use this company and indeed I shall be asking companies not to use them for my deliveries in the future - they are too much hassle!

Reviews (2,834)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery date (175) delivery service (187) delivery company (90) post office (41) customer service (703)
Thumbnail of user jasonl147
Maryland
1 review
3 helpful votes
  • Send Message
July 9th, 2017

I paid a big fee for 2-day shipping. It came on day 3 (missed the event for which i needed it), the dsy after the website stated I would receive it by, and they refused to refund the shipping fee. They claimed the computer doesn't allow them to. They use VistaPrint on the backend so do yourself a favor and just cut out the middle man. They probably meant it would be 2 days for Vista Print after VP gets the order. They need to fix their website or stop offering "2 day" shipping!

Thumbnail of user stephaniew379
Illinois
1 review
5 helpful votes
  • Send Message
February 12th, 2020

I would advised anyone not to use FedEX! This is my second time around with them. The first time my brother never received the package and the second time my cousin never received the package that I Iinsured and the claim was denied! They ran some dumb story by me that although I insured it that doesn't mean anything! Run as far as you can from FedEx just a bunch of scammers! UPS All the way!

Thumbnail of user sethb510
Oregon
1 review
0 helpful votes
  • Send Message
January 21st, 2022

Had a package scheduled for 4:30 pm. Then an update for by "end of day" as they could not make it by 4:30. Then at 7:00 pm another update saying package was attempted to be delivered but no one was available to take package. This is a plain lie as i waited around until "end of day" ( 8pm on fedex site) and no one ever showed. Not even fresh tracks in the snow. Dissapointed with fedex.

Service
Value
Shipping
Returns
Quality
Thumbnail of user franks1683
California
1 review
0 helpful votes
  • Send Message
April 22nd, 2022
Verified purchase

This is the third time FedEx delay my shipment for days because it was shipped to a wrong state and even when I contacted customer service they seem to be of no help to determine when I will receive my package

Service
Shipping
Thumbnail of user denisew107
Iowa
1 review
7 helpful votes
  • Send Message
December 11th, 2017

They are the worst by far! Will NEVER use them again! My daughter needed very IMPORTANT documents overnighted from Illinois to Iowa so she can fly out of the country for her trip which was still a week away. Well its been over a week and we still havent received the package. Her package has been bouncing around all over the world! First time she checked the tracking and saw that it was in France(we thought it was an honest mistake) she called them right away, they apologized and assured her they would get the package to her. Package did make it back to the States and yet they still managed to make the mistake a SECOND time! Package was shipped to Ireland. So because of all this, my daughter had to cancel her trip(everything already paid flights, hotels etc).

Thumbnail of user jamesl3085
Virginia
1 review
0 helpful votes
  • Send Message
March 26th, 2022

I was supposed to get a car part on the 24th of March. I scheduled a service for my mechanic that night. I signed up for updates and everytime I checked it was to be at my house by 8pm the 24th. I never received any update and there was no change on the website. It kept on saying delivery by the end of the day on the 24th. I ended up having to stay up late waiting for a package that never arrived and could only fix one issue with my vehicle... At least let me know that the package would not arrive on the 24th. Im going to ask all my vendors to use a different delivery service.

Tip for consumers:
Do not use fedex for your shipping needs

Products used:
Still have not received the package

Service
Shipping
Quality
Thumbnail of user paulettej42
Virginia
1 review
0 helpful votes
  • Send Message
January 26th, 2022

I have a sign at my door requesting they ring the bell when leaving a package. Either they can't read or don't care. I think it is the latter. They leave packages on the porch in PLAIN SIGHT FOR ANYONE TO GET. Try filing a claim. If there is a secure spot, why not just leave it there. I saw on my Ring camera the driver left this package on the top of the steps. Of all places. Inviting thieves to steal.

Service
Thumbnail of user keirao3
Washington
1 review
0 helpful votes
  • Send Message
January 20th, 2022

We had 2 critical deliveries that were ordered from the same location. One order was through Fed Ex and the other order was through UPS. The orders were expedited and guess what? UPS was early and Fed Ex was 2 days late. Fed Ex is not dependable.

Tip for consumers:
Do not ever use Fed Ex.

Products used:
Medical

Service
Value
Shipping
Thumbnail of user mariei47
New Jersey
1 review
3 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

I ordered almost $300 in cabinet handles from Home Depot. I received a message saying FedEx delivered my package to my door. My package wasn't there and I opened a case with FedEx. FedEx swore they delivered it and I was told by Home Depot to dispute with my credit card. Today a random person stopped by my house to tell me it was delivered to his house by mistake. He was kind enough to bring it over vs throwing it out/keeping it.

Service
Shipping
Thumbnail of user lucyd148
New Jersey
0 reviews
0 helpful votes
  • Send Message
January 12th, 2022

Every customer service person is unhelpful, uninformed and lacking any skills to help the customer. FedEx's phone routing system is ridiculous. Getting the right person on the phone to help is nearly impossible. If possible use any other shipping company other than FedEx!

Thumbnail of user sams1556
GB
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

For over 2 months I have been waiting for my shipment. I have had another shipment come through from DHL which was shipped 3 days after the shipment sent via fedex and I have received my DHL shipment but I'm still waiting on fedex.

I have a agent called Carla who does absolutely nothing and she has yet to contact even though there's been several attempts to contact her.

This company is the worst and I would advise person who aren't white not to use this company.

Service
Value
Shipping
Quality
Thumbnail of user onikat
VI
19 reviews
17 helpful votes
  • Send Message
August 26th, 2014

I placed an order. There was a problem where the merchant missent an item. No one has gotten back to me. I emailed them several times & no one handled it. I even called but the phone just rings. *******849 The email address bounces after I messaged them once. *******@bongous.com

Tip for consumers:
I do not recommend them for anything!

Service
Value
Shipping
Returns
Quality
Thumbnail of user demerchant70
Canada
1 review
0 helpful votes
  • Send Message
June 24th, 2023

My wife sent important papers priority we dropped of a t a fedx site and had everything done on the 21st and was told would be to it's destination by Friday here we are 24th it still shows at the place we dropped it off can't get to talk with a live agent there virtual help sucks
So we don't know where the package is or when it will arrive so we just have to pray I guess and hope it arrive some day

Thumbnail of user nahids7
Canada
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

Fedex is one of the worst in the world.on November 24 th 2022, I sent a package about 5 kg to Germany vis FeDEX, according to estimation time,the staff of this company,told the delivery is on November 28. I asked them,it must be delivered to my family before the first of December.because my family moving Germany on second of December. It was a gift for a new born baby,but today is third of December,and my family left Germany, I don't where is my Package, when I called FEDEX, they told me it is on the way,and before 12 pm it delivered,but after 12 pm, the schedule time changing to end of day,and the changing to pending, I was calling again, they changed the schedule time to (tomorrow before 12 pm) and then changing to end of day,and the changing to pending again. Unfortunately, nobody answer your question, they told apologize.I gave FeDEX $ 500 for Delivery.It was 25 percent of my salary.

Products used:
Baby Cloth as a gift for my Family

Thumbnail of user paulad25
Spain
1 review
0 helpful votes
  • Send Message
May 27th, 2016
Verified purchase

There was a query on confirmation, regarding delivery address. I emailed to make sure the delivery was going to the correct address. I received a reply within 2 hrs, confirming the correct address. Very pleased with the contact service.

Thumbnail of user cindys549
Alabama
1 review
0 helpful votes
  • Send Message
October 26th, 2019

Delivered my furniture to the wrong house thank goodness the people they delivered our furniture were honest people and they drove to our home to tell us that fedex delivered our furniture to there house! Not only did we have to get a truck to move the furniture to our home but have someone lift it for us! Then they delivered a rug to the wrong house I don't know if they do not know how to read or what the issue is but I will never ever use fedex for anything they are horrible!

Tip for consumers:
Horrible

Service
Value
Shipping
Returns
Quality
Thumbnail of user deepikag4
India
1 review
0 helpful votes
  • Send Message
August 17th, 2017

Best service for FedEx. I am working in logistic and i send my courier through FedEx and he delivered my package next day. Best service for fedex... i am very happy using FedEx courier in my domestic shipment.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vakarisa
Ireland
1 review
0 helpful votes
  • Send Message
December 4th, 2021

To start the responses from customer service takes way too long to even call it a service and calling in gives no resolution. As a commercial customer got VAT charged when shouldn't have been. Fair enough a supplier will cover the issue but now i get a letter controlaccounts wants money too since the issue been on going for a long time? Terrible business fedex terrible business

Tip for consumers:
stay away.. run from this company

Products used:
electric scooter

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesh4274
Idaho
1 review
0 helpful votes
  • Send Message
October 1st, 2021

They say i have no account yet i log in. After logging in it tells me to create an account so i try. After creating account it tells me i already have account. Automated phone call could not understand a damn word i was saying neither could the chat. What the hell do i need to do to contact a real person

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyw340
New York
1 review
1 helpful vote
  • Send Message
July 16th, 2022

My package was lost. As soon as they stated that my package was delivered I went down to check there was $#*!ing no $#*!. I try calling them but they will never answer, I had to contact Amazon to contact them. There speed of work is slow as $#*! takes them forever to trace my package, I had to call back multiple times before they could even get to the work. They also state that they will contact me if they had any new info but apparently not, I had to call them back for them to tell me. If I had not had call back I would had been waiting my $#*! off.

Thumbnail of user kevinr1467
TT
1 review
0 helpful votes
  • Send Message
April 14th, 2022

Item shipped on the 8/4/22 to be delivered on the 12/4/22, Today is the 14/04/22 and still no delivery and their ridiculous customer service department is completely useless as they can't assis with anything but tell you the exact same information as you see on the tracking page. Worst service ever. Go with DHL
They lie about attempting delivery as I was here till 6:00pm both days waiting and I ave a camera system to prove nor did they make any attempt to contact me/inform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dajanad1
Ireland
1 review
0 helpful votes
  • Send Message
November 22nd, 2021

Is that normal for FedEx to be delay from UK to Ireland 11 days?. Full time when my package is in transit is already 20 days!. I repeat - from UK to Ireland!. That is second time. Why from DPD packages coming in 2 days?. They are same busy like FedEx.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aureliog10
Texas
1 review
0 helpful votes
  • Send Message
May 26th, 2022

Waited all day to sign for a package. At 7pm I was advised that I would not receive my package. They don't know when they'll deliver. This is the second time they pull this on me. Waiting all day because I have to sign. Sorry service

Thumbnail of user fucko35
California
1 review
0 helpful votes
  • Send Message
September 18th, 2021

Don't use fedex worst $#*!ing shipper ever Couldn't find my package for 38 hours it hours then they finally find it and attempted at delivery and the delivery driver doesn't even knock on my door leaves a sticker and left where worst company in the world

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelm7448
Florida
1 review
0 helpful votes
  • Send Message
July 30th, 2021

Fedex use to be the most reliable and now I have had an issue everytime I use them. I canceled my account and have gone with ups. Fedex has gotten too big to care about customer service and delivery dates. It's a oh well additude now.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers...

Company Representative

Thumbnail of user craigt13
Craig T.
Typically does not respond to reviews

How do I know I can trust these reviews about FedEx?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FedEx?