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FedEx has a rating of 1.2 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FedEx most frequently mention customer service, next day, and delivery date problems. FedEx ranks 442nd among Shipping sites.
This company does not typically respond to reviews
My encounters with FedEx delivery have been a mixed bag. On the plus side, FedEx offers fast and efficient delivery services, often delivering packages ahead of schedule. Additionally, their tracking system provides detailed updates, allowing customers to stay informed about their shipments' whereabouts. However, there are areas for improvement. FedEx's delivery reliability can be inconsistent, with some packages experiencing delays without clear explanations. Furthermore, customer service responsiveness can vary, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Overall, while FedEx excels in speed, improvements in reliability and customer service would further enhance the delivery experience.
Their deliveries are hopeless. I have no choice in using Fedex, Chewy ships with them. Not only do they misdeliver 50% of the time, but the times it does get here they left the package on the street in the weather and bait for porch pirates. Getting satisfaction, provided you have fooled the computer into letting you talk to a real person, with customer service is non-existent. We will let you know in 48 hrs they say. NOT. File a claim for restitution with the sender who will contact us they say, only takes six weeks. I have to do all the work, in short. Hopeless!
I purchased a drone from DJI and the company shipped it very quickly... Unfortunately, they did this via Fed Ex... It needed need 5 days to take my parcel from him.
Day 1 - I received an message that they try to deliver the parcel, but "the customer not available or business is closed" which is not true, because in the house had people all day. No phone calls, no notes on the door-nothing.
Day 2 - I change the address via FedEx online system to the FedEx pick up store /Walgreen store -N Lamar - Austin., TX/. They confirmed the change and again "the customer not available or business is closed" which is impossible because it's a public store...
Day 3 - I started long and difficult conversation with the customer service, which was useless because one of representative was very old woman which speaks incomprehensibly and the second guy had a strong Indian accent, which was a little bit better. They promise me that the parcel will be at the Pfugerville. TX which is the starting point for delivery
Day 4 I went to Pfugerville early in the morning and spend few hours there. The result was a phone number of the contractor who didn't pick-up his phone during the day. Also I understand that the address has no changes / no matter my online changes or the customer support/.
Finally someone put the new address in the system and on the day 6 I received my parcel...
This company must have a big, big changes in their system and much better employee selection.
Cuztomer order product. Product has wrong address. Fedex call customed, to call. Customer calls. Computer will not transfer customer to representative. Customer gets frustrated after a long time to get representive. After fedex had customer junp through hoops, Fedex returned package to company. WTF
I have ordered from online shopping. They have delivered "it said in the app" I have cameras all over my house and nothing was delivered. When I replied back that it is not delivered they have sent me a pic of some door and my package. Excuse me! It was not my door more than 1 month have passed and my package is not delivered to me but to someone. I have called a customer service they told me that I can submit a claim and be refunded my $100. I have done so. And I am so pissed as they are going back to me 0.5 month later telling that in order to be refunded ". FedEx requires written and signed authorization by the shipper waiving their right to pursue a claim. Please provide written and signed authorization from the shipper relinquishing their right to pursue a claim." What a $#*!! You have lost my $#*!ig package and I have to contact the shipper to do something for you?! Are you $#*!ing joking? Teach your stuff to deliver a packages to the right door! I am never swearing but you are mother$#*!er company Here are photos and tell me does one door looks like the other? Are you $#*!ing blind? Good the address another time or at least read the address on the package!
9 of 10 times deliveries were delayed,... Local management is a joke. I've gone to the location many times because of delays. The local manager could care less. UPS is the only way to go
I shipped to my daughter in Italy, friday from Miami Fl, to arrive monday, never arrived, called tuesday, they told me customs informed fedex monday evening that there was a customs expense of $58.48 but I asked why no one was informed it would have been taken care of and she would have received the package. They would not have contacted me if it wasn't because I called them and inquired still be waiting for any sort of update. They further told me the only way they would make payment for me was for me to open a new account with fedex. Went to the place that I shipped from they took care of payment, they contacted international fedex and asked if it could be expedited as my daughter needed to board the ship on wednesday morning, they only offered to open a case and it would be 24 hours, he asked for supervisor they gave them a hard time to get him to escalate the case. She is an employee of MSC cruise line, a headliner for them and the ship departs on that wednesday. This is why I paid 400 plus dollars to arrive a couple of days before.
#*******027
If anyone at fedex cares to follow up above is the tracking number.
Tip for consumers:
Its not for me but rather for the next person so hopefully they learn to do better.
Products used:
fedex box shipped
What a WASTE of time. Worst Website & App imaginable. Rarely can find what you are trying to get to. Misleading you with what you CAN accomplish with an Account only to find out you CAN NOT do what you thought was possible. Then you go to cancel 2 to 3 days later and... Well, I spent OVER 73 Minutes on a Phone Tree, Multiple Transfers to VA's in a Foreign Country & finally got an UNDERSTANDABLE Agent in Revenue Services and it STILL took her 27 minutes to CANCEL THE MEMBERSHIP after searching the Site & App for over 20 minutes of trying to figure out HOW TO CANCEL (BTW - Not Possible)
UN-FUGGIN-REAL...
Tip for consumers:
You CAN NOT cancel a membership online in any way shape or form and it WILL take you over 1 hour to finally get the Membership Cancelled and your Card removed from Billing Department.
Stick to UPS
Products used:
Bought the FedEx Membership. DID NOT have the service they "Offered" in their Advertising or App.
If I could, I would rate you with no stars! Why would your drivers purposely leave packages in the rain? The drivers don't even follow directions or ring the doorbell anymore... Why?
IF I COULD GIVE YOU ANY STAR I WOULD DO THIS THIS IS A VERY RESPONSIBLE SHIPPING COMPANY THE PACKAGES ARRIVE AT YOUR HEADQUARTERS AND MISSING I MADE A PURCHASE IN THE MONTH OF MAY MY PACKAGE ARRIVED AT A FEDEX HEADQUARTERS IN KENESAW GEORGIA AND NEVER SALE IT WAS MY ADDRESS I CALLED THEM ON SEVERAL OCCASIONS DEMANDING A RESPONSE SINCE THE TRACK INDICATED THAT IT WAS FOUND AT ITS KENESAW HEADQUARTERS AND THEIR RESPONSE WAS SIMPLY LOST.
After this delivery, I will bypass FEDEX, which is the worst delivery service in the world. I see fedex delivery - close the site and add it to the black list. Dont mess, save your nerves and money..
Twice I was home, waiting for my packages. Got a message both times that delivery was not possible because there was no access to my house! That was false!
The slowest and most unreliable option. Also the most expensive. Foolish option, anything is better. My latest order with them was 2 day shipping. It is day 8 now
Products used:
Cell phone
Delivery driver from FedEx ground ran over our yard today stood and laughed at me this is unprofessional and unacceptable our grass is damaged. Talk to your driver about this this is not okay
Hello FedEx you guys are the Worst and my Tracking number is ************** and You guys Said it was empty. Its not you guys will answer to my BBB Complaint don't make this go Further as more Action will be needed. I can get in contact with my Layer DO BE AWARE FedEx This is only the Start what did you guys do Tamper with my Package if that is True That is a Federal Offense and That does go against any Policy. IT WAS ALSO NOT DELVERD AS WELL. FedEx is a Business where crap Goes South They can Either Delay your Package and also Delver it to the Wrong Address. Also i am the Receiver of this package. FedEX also has a Active BBB Complaint Answer me Now FedEX you Guys will Never Get Away with this
Tip for consumers:
ADVOID FEDEX AT ALL COSTS
Products used:
i orderd a iPhone 11 from Xfinity Mobile
I almost always have a problem when it comes to a package or packages being delivered by FedEx. Many of the customer service reps aren't that better either in helping you resolve the issue. Had 2 packages that were to be delivered yesterday 06/16/2023 then the status turned from delivery to operational delay. No one could tell me why my packages were taken off of the FedEx truck Friday. Fast forward to today 06/17/2023, one package said that it is out for the delivery while the other says in transit. A representative told me that the other package will be arriving today at rhe same time as the first package. Then I'm told that it hasn't been updated on my end, but it is on their end. How hard is it to update the status of a package. I don't like to use the word hate because it's a strong word, but I hate FedEx delivery with a passion! If I knew the seller would be using Fedex's services for the shipment, I would not have ordered the product or either reached out to the seller and see if the item could be shipped with another carrier such as UPS.
I bought a package that requires a signature for deleiver. I missed the first deleivery day even when I was home becsuse the doorbell didn't ring. The second day I waited near the door all day and missed it because they didn't ring the doorbell or knock. I called fed ex and said they would send the driver back which they didn't. I then called a second time to redirect the package and they said I needed to contact the shipper. So I did and redirected rhe package because i want going to be home the next few days and told this to fed ex 2 times. Then fed ex tried to deleiver the package another 2 times when I had already changes the address and I wasn't home like I told them. I am beyond pissed off I have called over 5 times about this and they still can't get it right. I would give them 0 stars I'd I could.
Tip for consumers:
Do not use fed ex it's $#*!
Products used:
Cosmetics
1. Shipper (personal friend) was told Fedex deliveries to the address on the package everyday. WRONG they only deliver to that address Mon-Fri.
2. Was told we could drive to the distribution center and pick up the package. WRONG the shipper had to give us permission then told we still probably could not pick it up since it is a distribution center and they do not deal with the public.
3. Called the 800 number 8 times. During the day only not speaking persons answered the phone and during the evening they kept hanging up (no I was not rude or even upset) when I asked for the status. At this point I would have paid extra just to get this package.
4. I was given a claims number by one of the agents and told this would show she was expediting the package WRONG the next agent told me there was no way and had no idea what that number was for. The next 3 agents had no idea.
5. We ended up camping the night at the Fedex warehouse in Bridgeport WV waiting for this package with hopes it will make it and we can get it since this center is only opened for 2 hours on Saturday morning.
6. The Ohio distribution center will not answer their phones even when one of the customer service agents attempt to call them.
Never will I use Fedex... UPS all the way for this person!
Tip for consumers:
Use anyone else!
Products used:
Had no choice it was already shipped
Sent a package from Hawaii to Georgia on May 10,2022, which took a week to get there. The return of the item to Hawaii was 6 days ago, with another 6 days left to get arrive here. Seriously?
I selected express sevice but parcel still not received after 1 month. Tracking number not updated. Very disappointed with service. Will not recommend to anyone. $#*! service
The only reason i gave the rating 1 star is because zero isn't an option, but they are deserving of a zero rating. FedEx consistently disappoints in deliveries. I had 2 shipments due 8/25. The morning of 8/25 FedEx tracking showed both shipments as being out a truck and out for delivery by 3pm. By 4pm nothing had arrived and the tracking said the delivery was "pending". Nothing ever showed up on 8/25 so the morning of 8/26 I called customer service and was given a claim number and told they would contact the location hub to get a status and send me an email update. By mid-afternoon on 8/26 i heard nothing so i called again and was given the same lame response. Nothing showed up on 8/26, but their tracking system continued to shows that the shipment was on a truck and out for delivery with an expected delivery date of 8/25 but a delivery status of "pending". I still had no response from FedEx on when they would actually deliver both shipments. The morning of 8/27 i finally got an email update saying the shipments would be delivered that day, and the tracking system was finally updated to reflect the same. The shipments finally arrived mid-afternoon on 8/27 - a full 2 days late, and one of the boxes was so badly torn and smashed that i was truly shocked the contents weren't damaged.
Same problem here worst service ever, wish I can give FedEx -1 star, I ship out a package FedEx ground service from Vancouver BC to Toronto Ont, put in the date 17th Oct 2022, and have a expected delivery date of 21st Oct 2022 in Toronto, no where in that page that said, ground service will be pick up the next day, call FedEx and is like talking to a recording message, "your package is expected to be delivery 24th Oct 2022." Call FedEx ask to speak to the Manager same message, "not much I can do at this point, as your package is in the truck, would you like to have the package return to sender?." I am just wondering why is FedEx on line don't say ground service pick up the next day? If I know about that, I will just use Canada post and not paying double for FedEx service, Canada post will have deliver on the 21st Oct 2022.
Products used:
FedEx ground
Why have a tracking site that never tracks anything? I have yet to see the site update prior to delivery and I mean many, many shipments. Useless as the staff!
Fedex can never seem to deliver a package on time, if at all, They blame everything on covid & tell you it's your problem & to contact the shipper. Screw fedex.
Spoke to the agent on the phone and she was stuttering and one time they deliver package and left on the lobby where any tenants can easily steal my package!
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Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers...
