FedEx

I ordered an expensive musical instrument last Wednesday, and the online music store used FedEx, 2-day Express. Friday came and went and no delivery or status update! Here it is Saturday morning, and I called the 1-800-GOFEDEX number and ripped them a new one! All they could tell me is my package (musical instrument) is "delayed". (W)hiskey (T)ango (F)oxtrot! Excuuuuse me?!?
If I could give ZERO STARS, I would find a way! Grrrr...

I left my cell phone at a hotel when I was on vacation. I sent a shipping label to the hotel, and they sent it, but the package was rerouted by Fedex, then I was told it was delayed, then it was lost, then found, then was part of a fraud investigation and was with their legal team, then suddenly was damaged and with the dangerous goods department, and then I wasn't even allowed to go to pick it up. Four agents hung up on me when I called about it. Send something with Fedex and you'll NEVER SEE IT EVER AGAIN! But- they are very happy to take your money. Sounds illegal, but I guess they get away with it.

Ordered a package it's 3 days late set up a appointment to have geek squad set up my pc an desk an now I can't get a refund and all FedEx says is its not they're fault terrible

They can't assist you, when they give the parcel to a 3rd party and don't want to give information regarding the 3rd party! Very poor communication till today not heard anything back from them!

I ordered an expensive home sub-woofer and it was shipped FEDEX. Over the next week, FEDEX had no idea where the box was. I tried to follow it using their tracking tool which was a waste of time. It was supposed to be delivered a week ago but they kept changing the status. One showed it had arrived at the Phx FEDEX location the day after it was to be delivered. The next item on the list the next morning showed that it was still it transit. Today it showed it was on a truck out for delivery. Then about 30 minutes later it said it was in transit again. Trying to get any information from their phone customer service was a complete waste of time. Late this evening it was dropped off at the door.

I had been talking with the company and told them I got tired of waiting and had numerous bad experiences with FEDEX before, so I purchased the same unit locally. They provided a label to ship it back and to refund the charge. I had to take a picture of the box because the box had serious damage on one side which I attached to an email reply.

How FEDEX stays in business is beyond any explanation. They have to be one of the worst companies in the US. Never ship anything FEDEX nor have a product shipped to you via FEDEX. I would be ashamed to be an executive of this company knowing how mismanaged their service is.

Will not submit a picture of order because it has address and other personal info on it.

I loved actual the service easy to use,, but I'll be waiting to use it again till after the dollar exchange is more equitable for purchasing any goods in the US

A recent package that shipped out of Riverside California to be delivered to Pasadena California took over a week to arrive because FedEx upon taking delivery of the package in Riverside shipped it all the way to Pennsylvania on the East cost and then to Indiana, Illinois, Tennessee and all over the place, before it finally made it to Arcadia California and at last Pasadena. I couldn't believe it took the package over a week and a half when it really shouldn't have taken more than 2 days. Talk about all the waste and all the resources and energy they used to take a simple package all over the United States only to end up about 50 miles from its original point of shipment. How stupid is FedEx?!

Notified that my $415 pacage haad ben delivered, I searched our property down to the rural mailbox. The package was in a clear plastic bag floating in the drainage ditch. Thanks to the quality of the packaging BY THE SELLER, the watch was undamaged, but why would ANYONE use these mopes to deliver ANYTHING? The one-star rating is WAY TOO HIGH. Any fee paid was FAR TOO HIGH for the lack of service.

Regarding - Unsatisfied Services fedEx: AWB: ************** Submitting complaint against ( Blady FedEx)wrong billing and non delivery caused for delayed delivery still not arrived myself Uday Bhaskar. Kodamarti, I'm intimating all of ur higher management that I will proceed for legal court for this issues. Contact number*******249.

This is the 4th time that Fed Ex has not delivered my package properly. I live in a condo and every time they are to deliver a package they stick a "Sorry we missed you" note in the lobby. They have NEVER used my buzzer that I call days ahead to inform them to use. Wednesday they did this so I called and said please redeliver it and this is my buzzer number AGAIN. PLEASE USE THE BUZZER! Today I got a call saying that the delivery guy "doesn't have time" to redeliver the package he was suppose to deliver 2 days ago because he is too busy. And that they will attempt again on Monday (its Friday), or they can bring it to a location and I can pick it up before 5. Okay, 80% of the population works 9-5, like? How is that beneficial for me? After explaining myself AGAIN to the agent that called, I asked them to deliver it tomorrow and she agreed and waved the $25 charge, and that the delivery guy will use the buzzer this time... we shall see.
I am so sick of Fed Ex, they are lazy and always pressed for time so they dont do their job right. And then it is up to us customers to find out how to get our packages.
Bring back to hard working people!

No process update after 09/22 for 7 days,
And then suddenly the 1st delivery attempted on 09/29 (Wed)
But nobody was at home
(now I'm not sure delivery person really came to my house or different house).
Next day (09/30, Thu),
Did not attempt to deliver and wasted whole day for waiting a package.
On 10/01 (Fri),
Waited for whole day but nobody rang a doorbell even saw a FedEx delivery truck two times passing home.
However, delivery process showed
The 2nd attempt was made around 3 PM.
Your delivery person is a liar or cannot read a number of address?
After talking to customer service,
He said the 3rd attempt will be made before 11 AM on 10/02 (Sat) but nobody showed up till noon.
Called customer service again
But kept saying the 3rd attempt will be made before 8 PM
Which means I'm stuck at home till 8 PM again.
Unbelievable, nobody showed up.
I cannot trust FedEx customer service either.
Tomorrow (Sun), will call service center and ask do not try to deliver next Monday,
And I will pick my package up from Portland FedEx on 10/04.

I was told my package would be here yesterday I sat in the house all day waiting never showed. I then spoke to customer service & they assured me I would have it the next morning. It is now 3pm & I still dont have my package. Called again now its between 430p-8p. NEVER AGAIN WILL I USE FEDEX FOR SOMETHING I REALLY NEED!

I never bother leaving reviews but I will for this company. Used them for 6 years and even though the shipping rates were ridiculously expensive and the $15 a month membership was steep, there weren't many other shipping companies around so I just used them. The service became increasingly worse, the shipping more expensive. They reduced the time they would store things for you from 60 days to 30 days with just a short email. They changed conditions all the time. After 6 years of patronage, they unceremoniously removed items from my storage after 30 days on the dot and threw them out. I didn't even realize the limit had changed because I had been with them for so long. You'd think theyd be lenient after 6 years of monthly payments or at least warn me so I could mail them out. Nope. They dumped my purchases in the bin, mind you, there was other stuff in there so clearly there was space and other items but they took the time to go through my purchases and throw stuff out and leave the items that hadn't been there as long. So unnecessary. I was furious and wrote to them, they basically told me if I didn't like it, cancel my account. So after 6 years, I did. Then found a shipping company whose price is $50 a year not $15 a month and whose shipping rates have been lower than half of Bongo.

Fed ex should be Xed from existence. Worst customer service anywhere. I actually was called a dumbass by one of the employees at the non service center in Round Rock after I had been through the ordeal I experienced in getting a simple $15 Dollar part. I was lied to by a phone operator that told me they would deliver the part the nest day and was forced to drive 70 miles to get the part. The security gate that they have installed on that property to get your part literally backed up and bruised my chest as I tried to enter the prison like compound where my part was being held in the truck that literally past my house the same day. I also fail to mention that earlier the day I was at the bed side of my dying mother that I left to go and be sure that I was at my house in time to get the part. Yes Dying mother. A big fat slob of an employee then had the gall to call me a Dumbass when I complained about the security door that hurt my chest. Fed Ex you are the very worst service organization I have EVER experienced. Period

Fedex is a piece of trash abroad, they never deliver a package on time, they do not care about they costumer, that is the reason because they have one star.

I buy in USA ink
I pay delivery in the company
Around one month later fedex send me the letter charge c$ 45
I send email and they said the company charge haft price
Today July 6 2022, a collection company from Quebec send me the letter in French languaje charge me c$ 45
If you buy in USA and you live in Canada not use this company
Is a fraud

If i could give a zero feed on these dead bets i would i order the item 1/19/2022 that costed $39.18 and they said it would be here here to day 1/22/2022 and never got here i think they are dead bets that don't do the job the should be doing they all need to be fired on the spot STILL no ITEM 1/24/22 FEDEX DON'T WHERE IT IS NOW AND NO HELP FROM FEDEX YOU HAFT TO BE A LAWER TO FILE A CLAM WITH THEM I WAS RIP OFF AND NO HELP WHERE I GOT THE ITEM

The worst and most incompetent shipping service I ever have experienced was with 2Go, the retail shipping partner of Federal Express in the Philippines. The conclusion must be that Federal Express service to the Philippines and within the Philippines must be considered unreliable.
A document requiring urgent delivery to Manila was sent from a Federal Express outlet in Cebu, the Philippines, on March 31. The waybill shows that it was designated for AIR shipment. Instead, 2Go sat on it for a week and then put it on a boat to Manila on April 6. It is now morningon April 8 and the package still has not arrived at its destination.
This was a crucial document, and the failure of FedEx/2Go will cost me over one thousand dollars, distress, disrupted sleep, and anxiety over the domino effect triggered by this abject negligence. One failure does not make a case, but I will not trust FedEx to, from or within the Philippines until it finds a partnership that can provide satisfactory service.
I note that 2Go fashions its expertise as "supply chain." I am reminded of the saying, a chain is only as strong as its weakest link – and to my regret, I found it.
I thought I might be almost alone in my criticism of FedEx. I find that even Amazon banned its vendors from shipping through Federal Express because of its poor delivery service. The name FedEX used to be a watchword much as Google is today for web searches. Poking around the web, I get the impression that Federal Express doesn't care about its reputation. Possibly that's because it can't keep up with the complaints and it's given up

FedEx will not honor the liability claim for damages to the content of their packages. I have own my business for about 12 years and I am a very experienced packer. That said, I ship out about 500 packages a year with FedEx. Of those 500, they will damage the contents of 1 out of 100 packages. FedEx is known for damaging packages, USPS is known for losing packages, and UPS (more expensive) has not damaged or lost any of packages. Lately since COVID, FedEX has not been honoring the liability claims. You have to fight them tooth-and-nail to get them to approve the claim. I don't have time to do this every time they damage a shipment. The last one, the shippers gauged a hole through the box while braking the contents. I had pictures and everything. They told me that I didn't pack it right. I sarcastically said, 'I will be sure to use a metal box next time'. The contents had a value of $500. The buyer said he would fix it, which was nice of him, and it only cost about $135 to fix. FedEx couldn't even cover the claim of $135!. Which I feel they got off cheap. Now, they will lose me as a customer. Not a big deal, but collectively this will be a big deal if they treat enough of their customers this way.

FedEx holds the lowly position of being the most unreliable shipping company in the world! After FedEx is FedEx- they hold the first and second worst positions.

Jerome Egbuchulam

I used BongoUS to have items forwarded onto Australia. A friend of mine who lives in a different city of Australia and I ordered over US$300.00 worth of items which were forwarded to an address and were then supposed to forwarded onto Australia.
I received an email from the retailer informing me that the items had been shipped to the US address. That is the last thing I heard about the items, the identical thing happened to my friend. We persisted for 2 months to contact BongoUS via phone, email, even a hand written letter. We never had one reply from them. DO NOT USE THIS COMPANY, they are a disgrace. My friend and I are furious that we were so stupid to use this company. I strongly advise you not to have anything to do with this Company. If they had made an error with one of our orders that would have been annoying but for both of us to share the same experience when we live a one hour flight away from each other in Australia, they are a sham, DO NOT USE. Would not even bother typing this but I don't want anyone else to lose their money and experience the frustration that we did. An absolute disgrace they still exist!

I paid for 2-3 day Express Shipping for some live fish, and it has been 10 days now, and still have not received my package. When you call the company, you get someone from a foreign land that does not have a clue what your talking about. They will not give you any information nor let you speak to someone in the US. Sure they will file lost package and complaint forms, however beyond that, there is 0-no support. I am sick and tired of these arrogant shipping companies making millions while providing very little customer service. Professional service is lacking and I am going back to good old fashioned USPS because I know I can get the Post Master on the phone. I may have to leave a message, however someone WILL call me back. I know I can have packages shipped general delivery to the PO where I can have control over when to pickup the package, and where I do not have to wait around on a FedEx truck delivery till 7PM and they never show up, or simply loose your package and never contact you. This company absolutely sucks--BUYER BEWARE!

Fedex Trace No. C*******, Complaint No. *******809 (Did not receive service paid for).

I am extremely disappointed with the service i continue to receive. When i call fed ex about packages in the past i have been told things that was not upheld to. I run a company and i have to always tell my clients that they will not have their product for the event due to fed ex not doing what they said they were going to do. I have also had inventory ruined due to this as well. This time my date was changed once again without anyone calling or sending a notification to my phone. By the time i got a chance to check the tracking and called i was told that i couldnt even come to pick it up. Due to it being at a ware house. I have an event today and i was told that i would get a phone call with someone telling me weather or not they would be able to get it here by 1030 which is the latest i can have it delivered so that my client can have it in time. Instead i got a very aggravating phone call by someone who was just repeating the information that was already on file with no answer to my question or solution to my situation. It is now the 19th at 10:50 am and my package still is not here and i did not get any phone call. This company has let me down as a customer over and over. And these issues have nothing to due with the holiday or covid. I say this because these issues were happening before all of this. The only reason i use fedex is if my customers request it or someone i ordered from used it. I really hope that this company cares enough about their customers to do what they say they are going to do and call.