FedEx

I mailed a package at my local fedex office in Chattanooga on 3/20/23. I was told the package would be delivered on 3/22/23 to its destination in Virginia. On 3/24/23 it still hadn't been delivered and package tracking said it was in transit in Nashville. The automated phone system is sheer torture to navigate because you have to keep entering that very long tracking number. You can't speak to a human until you've endured several prompts and then when you do finally get a human, they have foreign accents so thick that communication is difficult. I called at least 3 times between 3/24/23 and 3/29/23 enduring that horrible automated phone system and each time I was told how sorry they were and they were investigating the situation. On 3/30/23 I was told the package was lost and I would need to file a claim and then wait 5 to 7 business days to see if they would refund the cost of my lost package. This is ridiculous. They lost the package but I have to do all the aggravating work to make it right, IF it gets made right which is yet to be determined. What a pathetic and incompetent company and the aggravation they put their customers through is unbelievable. I will never subject myself to this aggravation again. I definitely do not recommend fedex. Horrible experience all the way around.

Package has clearly been lost or stolen by employees since last update on tracking system on May 5th said handing off to USPS. USPS has not seen it and it is not in their system per a local manager who checked for me. I have not been able to reach a live FEDEX person since all contact numbers are routed to an autonated voice service or computer. It keeps telling me to check the tracking info which I did and which only provides the above false data. Then the computer hangs up on me. Great service! They clearly don't want to know that employees are stealing packages and don't want to help out! Never ever order from a retailer who uses this company and do not buy service from FEDEX. If you want to be cheated and stoken from, go rght ahead! I never could believe that a company doing this would stay in business. They should be convicted of mail fraud since they are stealing packages and the customer has no way of finding the package, because they refuse to help out! This is horrid! I used to think FEDEX was a good company. It is NOT! Use UPS instead or USPS.

Once again disappointed by FedEx. This company couldn't deliver a package on time if they tried. This is exactly why I do not use FedEx they are the most unreliable unprofessional delivery service on the planet. Every time I use them I always expect to get my package late I don't know why I expected any difference this time. They will send me notifications that my package will be delivered on a certain date between certain hours but they can't send you a notification saying that my package isn't going to be delivered on time the day they specified. They don't care that I am out $300 because I took the day off from work. They could have notified me that they couldn't deliver it on time when they said it would be here and I could have picked it up from them so at least I didnt take the day off for nothing. I mean I took A-day off work because FedEx said I needed a signature so I had to be there to sign. How unprofessional. I hate FedEx unfortunately I buy and sell and ship and receive items every day. I can't choose who a shipper uses sending me merchandise but I do whatever I can to not use FedEx when I ship.

FedEx marked a package as delivered but was not delivered to my address contacted FedEx and was told they don't deliver when someone uses the shipping the person I ordered from did and said the US postal service does the delivery. So contacted the postal service and gave them the tracking number and they said that they never received the package from FedEx so contacted FedEx again and was told that they wasn't going to help me find my package. So I will never use FedEx or buy from someone that uses FedEx

I ordered a package delivered FEDEX on the 21st of May with 5-10 day shipping. This is already longer than the 2-3 days offered through other shipping companies.

However, you can only pick from the options given, so shoot. I had 12 days before I needed the package for a client presentation.

Today is June 2nd, the package has been less than 4 hours from my address for 2 days now and I did not get my package in time for the presentation. We did not get the client, as we did not have our presentation materials.

I just got an update from FEDEX, the package will be delivered by June 6th. I have no option for Refund, was not allowed to collect my package myself, had to pay for this service ahead of time, and no longer need the materials contained within my order... There are not enough words to describe my disappointment.

I know COVID is a thing right now, but where USPS and UPS have been delayed 1-2 days (+25%-50% increase in shipping time) I cannot fathom the reason for an additional 7 days (+70%-140% increase in shipping time).

I've been waiting for a package to be delivered by FedEx for over two weeks. It's taken 6 days to get to the city I live in from Indianapolis Indiana, a 3-hour drive. I was expecting my delivery today and I checked the email tracking update, and it said there was a "delivery exception"(incorrect address apartment/suite number). I contacted customer service and they said that the address could not be found. I then asked what the problem was and the representative just repeated that the address could not be found, which is BS. I then asked the customer service representative if there was a location that I could pick up the package. They stated that due to it being a "Smartpost"(haaa) package that it could not be picked up at a FedEx location. They told me to contact the original shipper of the package and have them contact FedEx with a correct address. I told them the address that you told me couldn't be found is the correct address. I contacted you original shipper and sadly they could not forward any sort of information to FedEx so my package will have to be shipped back to the original shipper and then I will get a refund to my account. FedEx is total BS. I've had two independent sources tell me just a few minutes ago that they saw the FedEx delivery truck drive through the complex parking lot where I live and the driver never even attempted to get out of the vehicle. As far as I'm concerned FedEx could go pound salt!

Trying to locate my pkg and getting a run around has been a nightmare. The agent hung up in my face. The manager fed ex location Miami 200 south Miami location very rude. Fed ex is terrible.

I waited on fedex to pick up a return package a they lied to days in a row and did not show up. They are very inconsiderate.

Hi. I ordered phone, paid for next day delivery. Fedex left a note, I signed note same day and taped to the door (it's still on the door actually). Tracking number shows they never came back. We called and asked where to pick it up, they said we can't, it can only be shipped. A few days later we tried to call again, but they no longer had a person to speak to, just an automated voice saying there's no one to talk to. When I tried to sign up to Fedex online to manage package and see if that could help, it required a phone, the one sitting in their facility that I ordered but they failed to deliver, so obviously I couldn't use a phone to sign up. 12 days later they sent my package back to shipper. We recommended the shipper switch package delivery companies, since UPS and USPS didn't give us any problems like these. Shipper is considering it, due to our request, and because Fedex has given them recurring problems. I have reordered phone, without next day delivery this time. I will now be watching tracking number for delivery day, then sitting at window all that day waiting for Fedex to arrive to ensure I don't miss my package. This stuff shouldn't happen. They should have allowed us to pick up our package, so they wouldn't have a bad review, so they wouldn't have had to worry about delivery, so they wouldn't have had to put all that work into shipping it back to sender when they failed to make a delivery attempt after note was left. It makes no sense to have no pickup location. Did the guy we talk to not even know what he is doing? Or is this seriously a Fedex policy?

If I see something I want that's shipped through fed ex I will find another option They will ruin a whole event for you this has happened to me twice this year

"I was expecting a time sensitive package on 10/20/19. At around 2 o'clock, when I hadn't received my package I checked fedex tracking to find out where my package was, only to discover that all of a sudden my package wasn't going to be delivered anymore because my address was incorrect. Please note that FedEx has delivered many packages to my house previously, and my number is included with the package like all their deliveries. Immediately I contacted fedex to find out what was going on. Spoke with a customer service representative who verified my address and told me my address was correct on the package. However, all he can do is send a message and hopefully they will deliver my package today. I told him that was unacceptable and I'd like to speak w a supervisor. The supervisor came on, we spoke and he claimed he was personally speaking with the dispatcher to have my package delivered today because all the information is correct. He even took my phone number again. Needless to say, it now 10:21 pm and I did not receive my package nor a phone call. FedEx has become just like all the other carriers, undependable, unreliable, unprofessional, and disgusting. If I could have chosen a zero star for this rating, I would. Thanks for messing up a simple delivery FedEx and costing me money."

To meet your soulmate and be able to have the opportunity to communicate in the way of gifts is a large step for any relationship. I used my company to finance a delivery of a parcel to my soulmate in Edmonton Alberta from Abbotsford British Columbia. My encounter began October 27th at 7:00 by being told that no parcel delivery service delivered on the weekend and that I had missed the cutoff. I was told that it would be picked up on Monday and be delivered on Tuesday by FedEx. I was charged $70.30. I received communication from FedEx by means of email three times October 30th. The first said the parcel would be delivered by October 31st. The second said it would be delivered by October 31st. The third said it would be delivered by Days end October 31st. All three communications were deliberate lies and the parcel was not delivered at all today. I called the company twice, got caught in a loop with their virtual assistant, finally talked to a human and was dismayed to learn that it will not be delivered until 8:00 p.m. Wednesday.

The exact same package to be delivered by Canada Post Express would have been a third of the price and would have been there the same time.

If love matters to you if your communication by means of gifts is important to you if your commitment and your word has any meaning to the people you are communicating and committing to do not use FedEx

I ordered radiator fan and shroud thru EBay, and picture shows how Fed-Ex treated a fragile package and tried to tape it back together to hide thier lack of fragile handling.

They delayed my parcel 4 times and attempted the delivery only once, when they are supposted to attempt 3 times. They only attempted it once and then sent the product back to sender.

My package from USA was shipped on october, 12th, and was updated on Fedex.com on October 19th.
It took 2 weeks to arrive a PRIORITY package in Romania.
The comunication with client seevice: ZERO.
I will not send anything with them NEVER!

They seem to think that providing a photo gets them off the hook. Hey FedEX, providing a photo in front of the right door gets you off the hook. Twice, I have had packages come from Blue Apron and both times complete fails. The initial order came with little to no ice left in the ice packs, now why is that? Today's order was a no show, but they did give a nice photo of it sitting in front of someone else's door. I am told they have until 9pm to fix the issue? Ummm, if you even think about sticking that box on my door step today, after it sat in the Florida sun ALL DAY, I will promptly take that box to your FACILITY and leave it in front of your door, then photograph it for my records. STOP HIRING people just because they have a driver license (because they give those things out like candy anymore), so I am NOT impressed. Try hiring drivers who can actually read, drive and use a GPS device. TaDah, problem solved. As it is, you just cost Blue Apron a customer because of your horrible delivery practices, thus costing you money too! Best of all, the photo says "left at front door"... by 9pm even the wild life are running past that stinky box!

Well just like pretty much all the other complaints. I was expecting a package to be delivered on Sept 13th but never received it, status still said it was in Oceanside, CA. From the shipping date of Sept 9th. No updates on tracking as I signed up for. I call regarding my package and was unwilling (like pulling teeth, literally) informed that the trailer was involved in an accident in route to my state and ALL packages were destroyed. Crazy how I haven't heard of this on national or local news yet. Then I was instructed to contact the seller for them to open a claim for a refund. If I didn't need BP meds before, I certainly do now! So I immediately reach out to the seller on Mercari, then to Mercari personally and to PayPal directly to try and get assistance because as you know FedEx doesn't give 2 a$$'s about their customers. Now comes the waiting game to get a refund. I will never recommend FedEx to anyone as this is not my first rodeo with this company, just the one to make me review them.

Attention all FedEx drivers kill yourself roll over in the grave somewhere find somewhere else to scam

We have been waiting on a package for DOT which is very important since 07/14/2022. Today is 07/21/2022 and we are going to pick up the package. The driver has not made any attempt whatsoever and keeps saying that he has. Yesterday, the driver claimed that he attempted to deliver the package and we refused it because it was damaged. First of all, we would never refuse it because it can't be damaged, and he never came. We have security at the facility and it's a small facility. The driver is NOT TELLING THE TRUTH and personally and doesn't deserve to be working for FED EX! We called every day and everyday FedEx claimed that it was being delivered. This would be the drivers last stop and yes, it's out the way BUT, ITS HIS JOB TO MAKE SURE WE RECIVE OUR PACKAGE! The Fed Ex Office I'm speaking about is COVINGTON Louisiana 450 N. Poente Ct. Covington, La. *******
GULF GATEWAY TERMINAL *******735

Mike, was was doing delivery and he is just local guy and he was so much rude when he delivered package to me and I'm supposed get my package on Jan 4,2023 and I got my package by Jan 9. Even though I'm working from home I get everyday email that customer is not at home or business closed. I tried to reach out to manger of FedEx and STELL (manager) she assured me to send me complimentary gift basket with this and I'm still waiting for it and now talking to manager waiting time is more 2 bussiness days.
$#*!ING RIDICULOUS SERVICES I EVER GOT.

Still waiting for JUSTICE for false promises that I got everyday since Jan 4,2023 to Jan 9,2023
FedEx Responsive and Management who have guts please return favour of your $#*!ing service

In August 2022, I had shipped 4 outfits to my son-in-law living in US from a Staples outlet at ******* King George Blvd, Surrey, BC V3T 2W4. It was my first time experience to ship to an international location. The lady at the counter asked me about its value. I told her $200 but she put $100 which I notices when the shipment got lost. The reason of the loss of shipment is best known to either Staples or FedEx.
I made a complaint with FedEx but there was no response. I knew it is very had to prove this. So I gave up and called to FedEx again to get the money against the declared value of shipment along with the amount money I had made for the shipment. The FedEx associate filed the claim on the phone call.
After calling quite a few times, I got the money for the goods I shipped (declared value) and not for the amount that I paid for the shipment from my debit card. I called them again and associate again filed a subsidiary claim. It been 5 months, since the loss of shipment, I have not got my money back. Every time I called they replied that you will got a phone call from our senior. Today 0n January 17,2023 at 14:07, I called again and when I insisted to talk to the senior they disconnected my call. See we are living in 1st world country. There no one to listen my legitimate concern. It appears that FedEx is having some financial issues.

My wife watched driver park in the street ******* 45th shawnee ok friday 2-17 11:00 am he sat there a fue mimtes then sped away this is not the first time he eather didnt deliver shipment or he just throgh it in the ditch by the road if he dosent like his job he should quit.i will never use fedex agen there are other shipping coumpys that dont put up with these actions

I had big problems with returning my documents but Ezinwannef.Anaesiuba working at ADSA, he really tried to help me. And his help worked. Again Thank you so much.
Fariba