FedEx

Package was delivered to a distribution site approximately 30 miles from my home only to be sent back to shipper because "unable to deliver". Address was verified and I have been home everyday since the package left the shipper. It was very difficult to speak to anyone in customer service. Once I did make contact with a person, there was no effort or sense of repsonsibilty on their part to track my package and deliver to my address. Their was no recognition that they were responsible for delivery at all. Their recommendation was that I conctact my shipper. The customer service representative would not escalate the situation to a superior even after I requested. Needless to say, I contacted my shipper, resolved the issue and will not allow Fed Ex on my property again. I write this after having simliar experience in the past. The company is not customer-focused. There is no indication that they are attempting to provide a a quailty service. Thier website is vague and they have created a cumbersome process to speak to anyone to get issues resolved. Poorly managed reagrding non-corporate customers.

I'm a loyal FedEx customer. Therefore I choose them to ship my boxes and luggage to Europe, but I'm so DISAPPOINTED with their service. My luggage containing all my clothing never made it to the end destination. The only information FedEx gave me about the whereabouts of my luggage is that they don't know where it is, that it's lost, and cannot do anything about it. Besides, FedEx made me feel foolish for using their service to ship luggage instead of a box since they are just capable of shipping boxes. So, why did you accept my luggage to be shipped in the first place?
Furthermore, FedEx declared items to German customs I don't possess. After submitting an objection form to the German customs, they explained that I have nothing to with this issue since I didn't fill out the customs form, it was FedEx who did it, and they are accountable for it. I tried to resolve the issue with FedEx since I don't want to pay customs for items I don't possess. All I got in response was a letter from the collection agency demanding to pay double of what the original bill was.
Overall, I had a very BAD experience with FedEx. Until this day, I'm still waiting to hear about my missing luggage, and know I have to pay for items I don't possess. I will NEVER use FedEx again. I'm so in sock about their MALPRACTICE. I will not recommend them anymore as I used to do. They lost a valuable customer, and if they don't change their MALPRACTICE, they will lose more customers.

I decided to order a base box from boxy charm for the first time ever! I don't have a lot of makeup and it seemed like a good idea! Mind you I order my package on May 2,2021. Well it said it could take up to 15 days to get to me! Finally I got tracking through fed ex and it said it would be here on May 17,2021 by end of day. I checked it again later that night because it had never arrive and the status got changed to pending well I called customer service every day until May 24th 2021 and no one could help me and most the time I got hung up on! Finally I got through to someone in corporate she said that they marked my package as lost although it still said pending on the website! So I emailed boxy charm to explain the problem! They promptly offered to send me a new box free of charge and said the contacted fed ex to see what happened! Well not even an hour later on May 26th 2021 I got a email from boxy charm saying that it will be delivered by end of day May 28th 2021! Well that's today and my fed ex tracking says it's still in transit! Well I called USPS and they said that there is no way it'll be here today like the fed ex website says! They said it'll take 2-3 more business days so now I've waited almost over a month for something I wanted to try that had great reviews! NEVER SHIPPING WITH FED EX EVER AGAIN!

I have called them and they hanged up on me 3 times! My package was DELAYED 5 times that is really bad. Also I had to call international Fedex.

3/4 of the packages I have delivered thru FedEx never makes it to my home. When I call and start a claim I am told someone will call you back with a resolution and I NEVER receive a call. I have required a signature and still didn't get my package. When I called about it they said I didn't request a signature for it to be delivered after I called and verified a signature be required to be delivered. The final 2 straws are last week FedEx lost a 3500 dollar check sent to me via express overnight delivery, and when I called about it they argued with me about not receiving it. This week it's a ******* dollar check sent express overnight and since I have so many problems, I elected to have it sent to a FedEx pickup location. Guess what, I still didn't receive my package. At this point I'm looking to see what can be done legally to the (i, e, lawsuit) cause this makes no sense. I will never use FedEx as a courier, and when I called about my check/package the lady rudely hung up on me. What makes it even worse is the sender paid for express overnight shipping, another representative said it would be another 48vhrs to deliver my package and blamed it on a large number of packages. Not my problem, if you can't live up to the service you offer why offer it as an option? And they not trying to refund the express overnight shipping fee when clearly it's standard shipping that they are doing. If I order anything online and they ship thru FedEx I'm canceling my order. FEDEX IS BAD BUSINESS. DONT SHIP WITH THEM! An

I had a package order on the Jan 22 which wAs suppose to be delivered on the 25th... I never received my package I had to do a dispute which Im still waiting to be refunded. I reordered from the customer the same package on Feb 7 which was suppose to gotten to me on the 10th here it is the 14th and still getting the run around about my package one min it's out for delivery the next it's scan inbound and they saying it's not assigned to a truck MONTGOMERY AL BRANCH YALL PLZ FIND A BETTER WAY TO GET YOUR ORDERS IN FEDEX IS NOT THE ANSWER THERE NOT ACCOUNTABLE AND IM AN ANGRY CUSTOMER

Every time I have used FedEx my shipment has been delayed. Always choose UPS if you want on time service.

FedEx lost its MOJO not because of workforce shortage but lack of competent personnel and no leadership at the top. Never again.

Ordered a single quart can of paint from Menard's. Their shipping was more than the cost of the paint, and when all fees and tax was added it was triple the cost of the paint: I knew this going in, but Menard's was the ONLY place the paint was available. I had no choice in shipping: and I fully lay all blame at the feet of Menard's - they KNEW the driver had a FedEx uniform on. Menard's had the product ready to go the day after I ordered it:(13th Jan) it was 3 days before FedEx picked it up (16th Jan). It then took FedEx 6 days to move it from CAPE GIRARDEAU, MO to Memphis, TN (a whole 172 miles) - that's less than 30 miles a day). Since it arrived in Memphis (22nd Jan) it has been "DELAYED". NO info on it has been sent. NO online info is available. NO online "Customer Support" (misnomer alert) is available. "Customer Service" (misnomer alert) via phone is designed automated uselessness. The delay of this paint has caused a piece of machinery which has been repaired and needed paint before being placed back in service to be unusable for going on 2 weeks now.

FedEx is simply horrible: look at their reviews on all sites - the reviews are almost ALL 1 star ( higher than they deserve). IF you have a choice, avoid them like an ex-spouse: save yourself some grief.

The inhabitants underdeveloped countries as Kazakhstan in USA is not ignored, is spared significant attention, in spite of the fact that us incomparable far before necessary level of the development!

I would leave no stars if that were possible. I have spent 2 days at home, missing 2 days of work waiting for a package because I have to sign for it. The first day the driver marked that he attempted to deliver my package at 526p but noone ever came to my house with a delivery and I have security camera footage to prove this. The delivery was rescheduled for the next day by 430p and at 1257p I got a new update that it would be delivered by 8p. I filed a complaint on the driver for flat out lying about attempting a delivery the first day, but that fell on deaf ears because I have yet to receive a call from the complaint department. I have called FedEx to get some kind of assistance and assurance but they just repeat the same info I get from my updates. FedEx is absolutely ridiculous and I would've never chosen then to deliver my package but I didn't make that choice. Horrible service and I cannot speak to all of the drivers but the one who was/is supposed to deliver my package is the worst.

On June 29th I placed an order with Lowes in Palm Springs for a 1x4 window and was told it would be delivered by Jul 11. I was given a tracking number by Lowes for FedEx, and everything look good, until the Shipment was delayed in Georgia for 4 days, then it was sent on it way and was stuck in Bloomington California for another couple of days which the next step should have been to Palm Springs instead they have shipped it off to Colorado and said it should be delivered by the 20th. From this point on whenever I order something that need to be shipped, I will ask if it will be shipped FedEx and if it is I will tell them to cancel the order.

Absolute garbage company and customer service with zero accountability. Waste of my money and time dealing them.

Don't ever use FedEx if possible liars and thieves. Let me start this way I own a business and I order a lot of stuff and whenever I see that Fed ex I will try to make a point to call and change that or I will cancel my order I have never had a good experience with Fed ex but I have also until recently not have FedEx deal for me and lied to me in the fashion they have done recently I ordered a pool that was supposed to be sent to my house they said it was delivered while I was at home they have no pictures they have nothing I don't have a pool there and when we went back to talk to them they said that they would have the driver call us the next day we have waited three days once we finally got back to them they said they don't know what happened to driver said he delivered it without a picture as everybody else does and if they can't find it to go back to the place we bought it from and tell them that it was lost. What pieces of $#*!. Their guy was supposed to call us back and he didn't I feel like the driver stole the package

When I tell you everytime I order something & the shipping has to do with FedEx its a tragedy! It's never delivered on time!

Customer service is an absolute joke. I received zero help from them and all of my packages coming from them are still out missing.

When FedEx delivers pkgs, they instruct their drivers to decide where to leave the pkg. They tell them to try not leaving the pkgs at the front door. So when they deliver to my house they refuse to leave it at my front door. Instead the drivers leave the pkg somewhere on my property, but it's up to me to find where they left it (almost like the game, Clue). They've left pkgs in a lawn tool storage box at the back of my property, they once hid it inside my garage because the garage door happened to be open when they arrived, or inside a newspaper box etc. And they don't notify you as to where they hid the pkg, either, You have to guess where it is. I called FedEx to complain. They said I can't file a complaint if I ended up finding the pkg because technically the pkg was delivered and I did receive it, even though I had to search my property to find out where it was hidden. I went to the FedEx distribution facility and tried to file a complaint. I asked them to put a note on my account saying that I want pkg's delivered to the front door. Nope, they can't put notes on a recipient's address. I asked for a supervisor. The rep disappeared for a while and came back saying that she explained my complaint to the supervisor and he said he was busy having lunch so he couldn't come up front to speak with me but he's call me later (his bologna sandwich was more important than dealing with an unhappy customer?). I never got the call that was promised. Am I surprised?. NOT. When I can, I now tell suppliers not to ship to me via FedEx. I now refer to this company as FedUp!

Sucks a lot of $#*! because they charge you and don't do what it says $#*!ing bull$#*! it's my money and I want my $#*! when I pay for it

Worst customer service and the deliveries are never on time! Being an acc. Holder was a big mistake!

How much $#*! can one company lose. 5k worth if $#*! in 1 month. Gone. Can't even deliver damn cat food to the right address.

I just wanted to talk to a person but the stupid automated message system wouldn't let me. With UPS how is this company still around?

If you ship anything PRIORITY OVERNIGHT still it will not be delivered with lame excuses
DelayCustomer not available or business closed.
Just so that they don't have to give the money back.

Had a package returned to the shipper and one month later still waiting for an explanation why it was retuned! Charged me twice as much too return it