FedEx

We received our packages a lot quicker than we expected,
Items were packaged to a high standard, we will definitely
Be using bongo again.

They don't give you your money back, I call many time, very unprofessional people, and I never got my $205.00 back from my shipping.

Envelope to deliver (N. Carolina) 2 days after, still in place of origin (Florida) after 8 days. Help please

Hi,

I have been a bongo customer since February 2010. At the bigining they offered great services, then the number of clientes increased and they started to expand the business, then the qualiity of services rendered started to decreased exponentialy. They have increased the volumetric weight of my shipments several times in order to overcharge me so other scam methods...

In february this year I requested them to ship a 2015 model TV which was worth over 2000 USD. I received a useless TV with a broken screen. They shipped the TV with no FRAGILE labels on it nor any sort of protection (Fedex tracking number: **************).

On March 4th reported what happened and their fisrt response was like we are not paying you (even though the merchandise was covered under Bongo damage insurance). After exchanging several emails they sent me a note stating that my claim was aproved and the claim amount to be paid was $2430. 27 USD. They also stated that the payment would be made via check and it could take 45 days to be processed (it was back in March).

I have been chasing them since then and now they do not even bother to reply to my emails anymore.

If you are trying to do business with these guys, PLEASE DON"T... Don't waste your Money and time with them like I did. They are not trustworthy

Pedro (Customer number: *******)

Do not get excited about the rates being better than ups.
End game you'll pay much more. As this company has 0 responsibility/accountability,

THIS LOCATION IS AJOKE AND PIECE OF GARBAGE! I HAVE TWO EXPERINCE WITH THIER SERVICE ONE WAS UNDER TRACKING #*******447 BACK IN MARCH 2022. WHERE THE DRIVER STATED THAT HE MADE THE DELIVERY AND THAT WAS ALIE BECASE I HAVE TO GO PICK THE PACKAGE FROM THER LOCATION THE NEXT DAY. 2ND EXPERINCE WAS TODAY 4/7/2022 UNDER TRACKKING # *******2509 WHERE THE DRIVER STATED THAT HE MADE A DELIVERY ATTEMPT AT 04:42 PM AND THAT WAS ABIG LIE BECAUSE I WAS IN THE STORE TILL 7 PM WAITING FOR THIER EXCELLENCY. I HAVE SURVEILLANCE ON BOTH ADDRESS TO PROOF THIER LIES. STAY AWAY FROM FEDEX THEY'RE A JOKE!

They left without waiting for me to get down to where they were and sign the package. So i still haven't been able to receive my package.

Orders received and logged properly, communicated to me ready to dispatch notice, items sent promptly, received good properly boxed, super service from Bongo CA to Muscat, Oman

I ordered a package from Build-A-Bear Workshop and it got DELIVERED TO THE WRONG ADDRESS. Instead of leaving me the Build-A-Bear package, they left me a package for BWEAR Sportswear. I never had anything from BWEAR! Upon looking at the tracking info it was delivered to someone else's house and not mine. Package delivered was to someone's house down the road from us with a completely different first and last name. Called FedEx up asking if they knew what was going on. The lady I spoke to was ABSOLUTELY NO HELP. She kept saying "Just buy it again". Asked her if she knew where the package was. She said it was somewhere in my town. That's helpful, considering SAID WEBSITE SAYS THE SAME THING. After a while, we delivered the wrong package to the persons address and found out they actually ended up having MY PACKAGE! We explained to him that the packages got mixed up, traded packages and I have the package in hand now, but boy was this ridiculous. I'm pretty sure they didn't read the address and just the name of the company(BWEAR, BABW). That's stupid if they did that. In the future FedEx, look at the address it's supposed to be going to, not the name of the company.

Consumers are forced to give a star rating. FedEx's standing has declined to just over 1 star. No wonder!

Bongo is trustworthy and efficient, perhaps the pricing policy should be a little less expensive. Anyway Bongo is remarkable!

Driver left 80 p items at lobby door. I had to get it inside at 6 floor by myself. $#*!head idiots. Order said it supposed to be at my door

They suck. Can't deliver on time don't ring the doorbell or knock on the door just leave packages outside.

This companyoo completely disregards any delivery expectations. When I paid for Overnight delivery they fail to meet that claiming hurricane related weather closing offices across an entire State even though only a small portion of coastline was affected and people in the terminal area were actually on the roads going to work as there were NO Hurricane Warnings! This delivery was extremely important and delayed the closing of my house by 2 days... they never even delivered the package, my agent had to physically go to their terminal and retrieve the package when they finally got their lazy selves there back to work! Gee, if the weather was so bad, how in the world did your trucks even get through to drop off the package at the terminal the day it was supposed to be delivered!
Then when I was expecting a package for Christmas, their tracking showed it was ON VEHICLE FOR DELIVERY, they had the nerve to then take it OFF the vehicle because it arrived EARLY at the destination area and the merchant hadn't paid for delivery this quickly! Huh?! Who does this? Wouldn't you be proud that you actually delivered a package early and want to get these packages out of the facility as quickly as possible due to Christmas. Freakin unbelievable!

So if you pay for Overnite delivery they fail to deliver and if you don't pay for 1 day delivery and your package happens to arrive quicker than expected they intentionally HOLD your package because you didn't pay for it to be delivered that fast! Your a freakin delivery company, when you have the package just deliver it and stop playing games!

FedEx only employs thugs and $#*!ed people who slam packages on the ground and constantly deliver packages to the wrong address. Thank you.

The worst ever!
I wish I had a choice on who delivered my packages. If you have a choice dont use Fed Ex

Waiting for my package for 2 weeks now and still not here, missing in transit or delivering my package to the wrong address.

I ordered a package, scheduled for delivery by FEDEX on Friday, 2 December. I watched the driver enter my driveway, go back out my driveway, turn around in my neighbor's driveway, look right at me while I was standing in the door of my garage, and drive off without leaving the package. FEDEX tracking states that the delivery wasn't made because the "business was closed or no one was home." There's another entry the next day in the tracking that states another delivery attempt was made at 11:43 am Saturday, 3 December, stating again that the "business was closed or no one was home." I was sitting at my dining table eating lunch at that time. NO ONE came to the house to attempt a delivery. Then, FEDEX sent me another text stating that my package would be delivered by end of day Sunday, 4 December. At 6 pm, I received another text stating that the package would be delivered Monday, 5 December after 8 am. By the FEDEX tracking number, my package was "Out for Delivery" from Nashville ALL DAY LONG and then at 6 pm, after I was ASSURED by a FEDEX employee that it would be delivered that day, the status changed to "delivery date pending". I finally contacted a FEDEX rep and told them to hold the package at the center in Nashville and I will do there job for them and go get it myself. I cannot control people who ship to me using FEDEX, but you can damn sure bet I will never send anything through this awful company.

Always late tracking sucks never updated until package is delayed always something never on time $#*! customer service

After sending complete payment they keep sending letters and threaten with law firms. Very bad bad customer care.

FedEx cannot drive at all and they really disrespectful and then they cuss out people for no reason.

Not excellent but not the worst. I will keep using it although they have some flaws, but they can be easily overcome.

They but your package in a trailer and forget about it. They won't provide a delivery date and its 9 days late.