FedEx

I have been a loyal FedEx customer for many years. I recently needed to change the address on my FedEx account from my no-longer-valid U.S. address to an Israeli one and to register for tracking updates for a particular shipment that is on its way to me. I called FedEx and an operator named Mary put me through to its International department. After a long wait I reached an agent named Charlie, who spoke with a very heavy Spanish accent, which made it quite difficult for me to understand him. Charlie kept me waiting on the line for almost half an hour. When he finally came back he told me to call their billing department. It turned out he meant the Revenue Services department. When I called the Revenue Services department I reached a lady named Becky who kept me waiting for a very long time and finally said she had updated my address but could not update my payment information, even though it was complete and accurate. She said she could not send me a screen shot of any error message either. This left me without being able to use my account to order pickups and pay for shipments. Becky then put me through to their technical support department, where an agent named Tim took my call, but the lines were crossed, my call got tangled up with their automatic telephone survey from the previous call, and Tim vanished from the line. All I heard after that was recorded messages. I called the FedEx Technical Support Department once more and get switched by an agent named Brandon to another named Anthony who registered me for the updates of my shipment. I then e-mailed John Ackerson, an executive support specialist at the company's Executive Services who had dealt with my FedEx issues before, about this. The only reply was an automatic one asking me to call a telephone number where he cannot be reached, only his voice mail. I then wrote Fred Smith, the CEO. All I got were automated replies that said my messages had been received and giving me case numbers. One of them even said "We are reviewing your email to determine whether or not it contains fraudulent websites." [sic!] During my last call to their billing department I reached a haughty agent named Christine who interrogated me aggressively about my personal information. When I asked her whether she wanted my U.S. or Israeli information, she replied, "I am asking the questions here!" In short, terrible service and a total lack of responsibility and responsiveness.

Fedex seems to have a strange route when it delivers to us in portland oregon. If i order a item off ebay from say back east it starts out great. But when you track it the package gets to portland say on friday it will sit in whse till monday and it gets sent to Kent Washington (. 100 plus miles away north) and then it gets handed off to USPS. Who then reships it to portland to be resorted and shipped to the local carrier and finally gets delivered to you three days after it was already here in town First problem is if it doesnt make it fed ex says its not thier problem now its now a problem for usps to deal with
Second problem is the tracking number is no longer valid to track because usps puts thier number on it so now if its lost no one will take tesponsibility for the loss
Fedex told me they cant help and usps tells me the same thing
Besides the fact that it adds at least three days to it if it actually does make it to your house
FIRST OFF I PAID FEDEX TO DELIVER IT NOT TO PASS IT OFF
Also now rhe chances of it getting lost are now doubled
So why not just ship it thru USPS in the first place. It will save you all the extra days and they will be responsible if it does get lost or damaged. Right?
I will never use fedex ever again after my last experience i had with them
When i pay them to do a job i expect them to follow thru not pass or farm it out to another sub contractor am i wrong to feel that way
From now on it will be usps handling my deliveries or ups they never pass it off either

I order many things each time.
I greatly appreciate every one's kindness.
Thank you so much.

One star even too much to give for FedEx, I don't understand how and why such unreliable company still in business... delivery services in our area for Fridays afternoon is always will reschedule for next day with FedEx... the lazy driver always report that he try to attend but customer was not available... total lies. How the package doesn't required signature can't drop without reaching the receiver? I had two package suppose to deliver on Friday by FedEx, I was home all day to recieve my packages, FedEx dropped one in Late morning around 11:30 and wjthin 20 min I received a text from FedEx that my 2nd box has been reschedule for the next day. I called the FedEx customer service ( useless) looks like you talk with the record. The agent repeat themselves like a robot.( It a joke). The second agent said he can ask driver to drop my box in a walgreen because I was begging him to help me to find my box and I told him i can go to pick up my package. Then he said you will receive a text to go and pick up your package. Never received a text. I called back next agent (Nima) told me you requested your package to go to different address,
So it would be on hold in transit and you can pickup on Monday, i was so upset and I was asking her how she can help me, then she provided me the FedEx address almost hour driving with no store just the storage and no attendance to talk to... all the agents instead helping you with the problem, they care about the stupid one question survey to get # 5 satisfaction rate. They don't even connect you with supervisor, maybe there are not such supervisors excited. I'm not surprised if they don't have supervisor.
Fesex ask customer trust for their on time delivery, they charge for that but they don't keep their commitment.
How can FedEx still be in business?
Unfortunately as long business keeps using FedEx, they get worth. There is many shipping companies that people can trust and recieve their package on time. I know of many businesses changed their shipment company and I hope to see

My delivery man went out of his way to put my package where I wanted it Driver #336 is a good man!

My package have to deliver after 2 days but it take more than 8 days and I am still waiting for it!

I am writing based on my two separate experiences. FedEx has a poor delivery service. They start working at the same time that you go to work. So, the FedEx delivery personnel arrive at your door at a random time as suits the truck driver, and without any text messages about the ETA. They knock on the door, and guess what?... NOBODY OPENS THE DOOR!... WHY?... BECAUSE EVERYONE HAS GONE TO WORK AS WELL!... WHEN DOES THE RECIPIENT COME BACK FROM WORK?... THE ANSWER IS: WHEN THE FedEx STOPS DELIVERY AT 5:00 PM. The same insane random delivery cycle repeats a day after, and again,... YOU ARE AT WORK AND CAN NOT RECEIVE AND SIGN A RECEIPT! Guess what happens next? Your package will be sent back to a warehouse that has no customer service, and therefore, you can't pick it up from there; from the warehouse, your package will be sent back to the sending address. And, you will have to wait for the next random delivery cycle, praying that at the delivery date (BY CHANCE) you will be at home, and will be able to hear someone knocking on the door. On a previous occasion, the reason my package was returned to sender, was that the delivery personnel claims he knocked on the door and no one opened the door, while, I had been staying the whole day at home for that important package to arrive. In my experience, the FedEx package delivery sucks, specifically that they send back your package to a warehouse without customer service for personal pick up. In the image below, the package return notification doesn't indicate a needed delivery receipt signature, but still, it wasn't delivered, while my apartment has a large secured mailbox and a secured and locked dropbox.

There have been so many issues this month. First, I ordered my school books for my last semester of college. I couldn't order them until 08/11/19 due to financial aid. I needed them by 08/21/19, and even paid extra for faster shipping to get them by 08/16/19. When I tracked the package, the books still weren't even going to arrive until 08/21/19. On 08/21/19, it showed that the package had been delivered but I had no package. FedEx delivered to the wrong house. So, I called customer service and they told me that the driver has three business days to conduct an investigation, and after that I can file a claim. I explained that I didn't have that long because my semester started today, and I don't have the books. They said there was nothing they could do. After three business days, I called them back and they told me that the investigation showed that the books were delivered to the wrong house, and now I could file a claim and it would be escalated within three business days and in the meantime I could just reorder the text books. I explained that the text books were almost $400.00, and I didn't have the money to order them again. Luckily, the house that they were delivered to dropped them off at my local post office, and my mailman brought them to me the next day.

That same week, I was expecting a subscription box that was supposed to arrive on 08/22/19. My box was rerouted three times, adding an extra week to the delivery time. I didn't receive it until the 29th. When I called customer service, they had no explanation as to why it kept going back and forth between the same two states for almost a week.

THEN, less than a week later, I ordered a new laptop from Walmart with overnight delivery. I didn't receive it the next day, or the day after that. On the third day, it finally said delivered, and again... delivered to the wrong house. So, I had to call customer service again, and they gave me the same time frames as they did the first time. I did receive it on the fourth day, the day AFTER the tracking said it was delivered to my front door.

I really wish companies would let you pick the shipping company when you order online.

Over 2 months ago we set up a business account with FedEx It took almost two weeks to get connected with a special account rep to set up our freight box account. He ordered our freight boxes. We waited over a week for a tracking number on them. Another week for delivery. I finally called to discover that they had attempted delivery but they had to have an appointment for it (I was not told this by my rep) and they only had my first name at the local freight site. No last name, no account info, no contact info, so they were just hoping I'd contact them. The delivery was scheduled for the next day, a Friday. I was called Friday to be told the driver forgot to put the boxes in the truck. "Sorry, you'll have to wait til Monday." The boxes arrived. The wrong size. 10" smaller. I made it work. At this point it is what it is, right. We load them up as full as we can. I go to create shipment...$6000.00...to ship what was supposed to be two $250 crates. I spent hours trying to figure it out. Called support. "Oh, sorry, but your account was not set up correctly, I have to put in a request for a freight box rep to contact you. THREE DAYS later I get a call. I give her all of the info, she promises to fix it. The next day, another call, different rep, same story. Later that day ANOTHER rep, same story. She called back later (a Friday, so no hope for shipping) to let me know it was fixed. Monday morning I get on to ship the boxes. Account still broken. Schedule a call (no direct numbers). She calls to tell me with the time difference there's nothing she can do and she'll call back the next day. Tues, she didn't call. I got online and it miraculously worked...THANK THE LORD. The boxes were supposed to be picked up Tuesday evening. Then Wednesday. Then today. Now maybe tomorrow. I have been told everything from "sorry, the driver was Kinnear and unable to make it to your area (Kinnear is my area) from no trucks have been out this week at all because of 70mph winds in Casper (false) and then "we were waiting for the empty boxes you need to be delivered so we didn't have to make two trips" and now the "actual" reason is that there are no routes open to Denver, so there's no trucks in to be sent to pick up freight.
I'm frustrated. I'm disappointed that this is how #FedEx treats small business owners. This has taken hours and hours of my time, I had to prepay for my shipment, and I still don't even have a clear answer as to when it will get picked up.
I am only posting as a way to review FedEx and their freight customer service. I absolutely love our local drivers and they go above and beyond to get us our goods.

You guys at the customer svs ctr SUCK

You said my pkg was resent to my correct address... NOPE. Returned to sender!

I have never got a package on time from fedex they are horrible I personally don't use them at all I use UPS and never had a late package

I paid for an overnight envelope delivery, wrote the address on the envelope very clearly, and they got the address wrong somehow when transmitting this into their system. This caused a delay in getting this delivered and they were holding it at a post office location for pick-up. I called customer service, and the rep didn't even apologize about this happening and proceeded to tell me there was no way for them to change the address over the phone and they'd have to send it back to me to resend. This made no sense as the package was already in the correct city and state. I asked if there was a way to change it online, and he said yes, and when I asked if he could walk me through it over the phone, he said "no, I'd rather not as I am rated on time for my phone calls and we've been on this call for 18 minutes already". I was very calm and polite throughout this entire phone call, and somehow managed to remain my composure even after he said that. After ending the phone call with this unhelpful customer service rep, I tried this online which unfortunately didn't work because they only allow for residential addresses to do this, so I called a different customer service rep who said he could change the address over the phone with no problem, but there will be an extra fee for doing this (I didn't fight this since I really wanted to get this changed and delivered, but this should absolutely not be the case when it is FedEx's fault in the first place that the address is wrong, and now it's going to get delivered way later than what I paid for - if anything I should have received a discount), then suddenly their tech system decided to fail, and he said that I would have to call back again in an hour to get this changed (not his fault, just bad luck, but definitely frustrating). Third time around I call about an hour later as instructed and this time another customer service rep says that they can't redeliver this to the correct address, but require that the recipient picks this up at the held location - this is their only option. At this point, I ask to speak to his manager because I would prefer it is delivered as we had originally promised to the recipient, and he confidently says that the manager will say the same thing as him but he gets me over to her anyway. I speak to the manager, and the manager was actually super kind and said that she can definitely get this sorted out for me and immediately called the location where the package was being held, and took care of the whole situation right away. If only this could have happened when I spoke to the first customer service rep, that would have been lovely, and I would be giving a rating of 5 stars... unfortunately, my experience took over 2 hours to sort out, and lots of headache. I am hoping to never have to use Fedex's services again after this terrible experience.

My package was delivered to a well known drug house down the road from my house was in contact with the driver about the address which a typo was made the driver text said he was at my house I replied said no ur not and the response time between our text was like 30 mins due to being busy trying to find water line for my home that every single water line busted during our national disaster from the overwhelming weather we had this past week we have been without water for over 2 weeks now and the package That was left at the wrong address was the main water line that we need to fix the broken pipes so we can get water to our home again after speaking to the driver again today he called the supervisor out of temple and this is where fedex completely 100 unprofessional the lady didn't bother to call me she text me saying that it's not their problem and that I should attempt to retrieve my package from the well known drug house myself and says that fedex isn't gonna compensate my package nor help to get it back from where they just left it at first of all it should have been left on the truck until conformation was made that the driver was at the correct location and tried to re deliver it the next day which would be today but NO my parts needed for my water lines is the hands of known drug dealers and I'm suppose to be out the money I paid for the parts plus the 20 bucks extra to have the next day delivery which is 4 days late already you would think that as big and as much as everyone uses fedex that the company would try to accommodate their loyal customers a little more than what they do which is absolutely NOTHING I VERY DISAPPOINTED IN THEIR ACTIONS AND IM NOT DONE HERE I WILL BE CONTACTING THE LOCAL NEWS MEDIA TO PUT FEDEX IN THE spot light so everyone can be aware of how dishonest and unprofessional fedex is... I gave them every opportunity to do right and to make things right for the mistake they made by leaving my package at the wrong house and the refuse to do so. They leave me no other choice but to make their mistakes known to the world. God bless yall at fedex God don't like ugly and that yall have been

They are the worst and all you get is I'm sorry SORRY IN INCONVENIENT FOR ME I WILL NEVER GET ANYTHING THRUTHIS COMPANY AGAIN

I oder something two weeks ago and it is still not here...!•

James E Casey, 1907, Seattle Washington, Delivering Packages, Grow Our Global Business, Ups uses better rates and domestic.

I have a parcel travelling with fedex from ireland to canada now 10 days sitting in stansted,!

I ordered 2 expensive packages w glass. Instructions side porch. Found on concrete in front home...

I'd give them 0 stars if I could. EVERY package I receive from FedEx is delivered left on my grass (even when it's raining) because they don't want to take 4 more steps and step up on my porch. Two shipments ago, the delivery driver actually tossed the heavy boxes of kitty litter onto the wet grass and left them not even sitting straight. This entire shipment was 4 boxes that couldn't even stack because the box underneath was sitting cockeyed.

I have arthritis and a bad back and have had to move boxes with canned cat food, three cat condos, and kitty litter up the step onto my porch myself. It's even more fun when the boxes are wet and fall apart which is what happened last time. My porch is 5'x5'. There is plenty of room for them to leave multiple boxes.

I reported them to Chewy who is the vendor that uses FedEx and complained. I have been informed that FedEx is out of contract by not delivering to the door so they will be "coached", whatever that means. Apparently, with the COVID situation, these guys have immunity and can perform as poorly as they want and cannot be fired. You can tell by their job performance.

I called Federal Express and got a representative who was obviously reading from a script. I told her I hurt my back moving boxes up a step I shouldn't have to and she said she wrote it all down. I asked what kind of compensation I would get to insure and this would not happen again. She hemmed and hawed and said nothing. I asked if the same driver always delivers to my location. She said she is not given that information. I asked her how can I be assured that this will stop. She hemmed and hawed again and I said, "Your script doesn't cover these questions, does it?" She said, "Yes, it does." I think that said it all. She said, "I'm sorry you hurt your back. Have a nice rest of your day." That was very helpful, right?

If you are a vendor, DO NOT USE FEDERAL EXPRESS FOR YOUR SHIPPING! You are guaranteed to receive complaints. They are absolutely horrible and I would drive a package 100 miles myself before I would entrust it to them.

If I could give them 0 stars I would. I received an email yesterday saying my package would be delivered today. I made sure to be home, and I printed out the "Shipment Release Authorization" form and taped it to my door so it can be clearly seen in the unlikely case I missed the driver. At around 10:20am I see the FedEx truck pull up in front of my neighbor's house. I was expecting the door bell to ring or for my Ring doorbell to show that the driver was leaving a package. Instead, a get an email saying that they attempted delivery but that I wasn't home. THEY WENT TO THE WRONG HOUSE! The driver could not read the address label on the package! I know that they went to the wrong house because they said they left a "missed delivery" notice on the door and there was nothing on my front door except the "Shipment Release Authorization" form! I called about 6 or 7 times and each time I was told that the customer service representative was reaching out the dispatch center to get the driver to come back and/or let me know where they were to meet them to get my package. Nothing happened. At about 2pm I finally drove out to this distribution center to see if I can get it here. I called one more time and asked to speak to the supervisor. The supervisor told me the distribution center closed at 12pm (noon). How come nobody else that I talked to told me this? I spent about 45 minutes on the phone and the "supervisor" said that nothing can be done and I would have to wait until the next day for my package because the FedEx driver couldn't read an address correctly on the shipping label. I will never use FedEx for any shipping ever again!

If I order something online then they tell me it's being delivered by FedEx I cancel immediately FedEx is the worst

FED EX is the worst delivery company ever! We ordered something from Wal-Mart and was supposed to have a 2 day delivery. FED EX has been horrible about delivering our package and it is almost a week later at this writing. We have been messaged from them: "Your package will be delivered today", "Your package could not be delivered today, but will be delivered tomorrow", "Attempted delivery but no one was home" (a total lie, by the way. Home with door open, cameras to prove no attempt was made at all). "Your item will be delivered tomorrow", "Your item is on the truck and will be delivered on the next business day" AND as your waitng that morning, another message saying "your package will be delivered tomorrow" ETC.ETC. ETC. Lots of excuses and still no delivery. From now on I will make sure who my delivery is coming from! If any company tells me they can not send it through a company other than FED EX I will cancel my order and find somewhere else to buy it, even if it costs more!. Know that if you use FED EX you will NOT receive your package on the date it says. Instead you will be at the beginning of a daily, weekly, or maybe never, NIGHTMARE regarding receiving your package. Customer Service is just as bad. Talk to a recording that makes it very hard for you to speak to anyone. And if you by chance do get through, you will still not really get any answers regarding your package or when it will be delivered. Just excuses and I'm sorry's. It took 12 hrs. For our package to come from the warehouse, in another state, to Fed EX warehouse, and almost a week later we still have not received our delivery. DO NOT HAVE ANYTHING DELIVERED TO YOU THROUGH FED EX. YOU HAVE BEEN WARNED!

My particularly important package (my brother's Car title valued@ $36,000 minimum) has been sent on January 17th, 2021 from location 2413 Flatbush Ave, Brooklyn NY *******. The FedEx Tracking # is 7827-0072-6887.

I spoke with customer service and international FedEx department at 5:35pm on 1/23/2021 and she stated on the line that have no tracking of the package and someone will call me.

Then we went to the FedEx location at 2413 Flatbush 5:45 pm, they said they are not sure what is going on. So, they put us on the line with number *******747. They said the package is with US Customs and might receive the package on Tuesday.

After 15 min later at 6:11pm FedEx called me and said the package is lost and emailed me the form to fill out and file complaint. Phone call received at 6:11 pm spoke about 26 min. This is the number +1 *******339 "package could be lost or shedder". She had also mentioned thin mail like checks and one page mailing sometimes get shredded in the conveyor belt if not in the appropriate conveyor belt. I have stated this was a car title, particularly important paperwork, and have paid accordingly.
The customer service rep also mentioned that FedEx employees routinely lie about the status of packages, sometimes knowingly knowing the package is lost and telling customers that they are not lost and are on track to be delivered.
My brother, who works for the US Government, a Patriot, working to keep terrorists at bay and protect American citizens, was not able to get a simple, business as usual package to be delivered by FedEx, a car title that he needed to register with the government of Canada on behalf of the USA.

Tracking # **************

I want my full refund, in addition to the fees for getting my brothers new title, and expedited fee, and pain and suffering and wasted time and effort of myself, my brother, my sister and her husband. Our average salaries are $100k each and we demand retribution. I will be reaching out to ALL blogs especially with UPS, USPS, and DHL to express my horrible experience with FedEx.